Support Board
Date/Time: Sun, 15 Jun 2025 16:02:16 +0000
Denali data is delayed even though current on payment of all SC fees
View Count: 213
| [2025-06-02 14:57:58] |
| User755495 - Posts: 16 |
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Help please -- this morning my Denali data (ESM25_FUT_CME) is delayed even though I'm up to date on payment of all SC fees, including data. I've exited and restarted SC several times, deleted and reloaded data, and shut down and restarted my PC, but the data is still delayed. I also added funds to my SC account this morning after seeing the data was delayed, just to be sure there are sufficient funds in my account to cover all current fees, but that hasn't solved the delayed data issue. Can you fix this asap, please? Thank you! |
| [2025-06-02 15:08:49] |
| User411320 - Posts: 331 |
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same issue
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| [2025-06-02 15:12:23] |
| User755495 - Posts: 16 |
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Fixed -- CME shut off my real-time data on 6-1 and I had to reactivate the my non-professional data status with CME. Found that on the SC account page.
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| [2025-06-02 15:35:19] |
| User411320 - Posts: 331 |
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hey thank you so much, that worked for me as well
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