Support Board
Date/Time: Mon, 16 Jun 2025 08:39:52 +0000
Order Rejected
View Count: 216
| [2025-05-14 13:48:54] |
| CatsPajamas - Posts: 10 |
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Hello, I tried to place a live order and got this error: "Trade Order Error - CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Internal Oder ID: xxxx. Service Order ID: xxxxxx. Symbol F.US.EPM25. Account: xxxx" Not sure what's going on. |
| [2025-05-14 14:07:27] |
| CatsPajamas - Posts: 10 |
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I resolved this with my FCM. Thanks.
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| [2025-05-14 14:20:18] |
| Sierra_Chart Engineering - Posts: 19924 |
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We see you are trading CME group futures and you really should move to Teton order routing as compared to CQG. There is no reason at all to be using CQG. With CQG you are getting a substandard service by comparison to Teton order routing and paying for order routing as compared to Teton which is free. Refer to: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-14 14:20:29
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