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Date/Time: Thu, 10 Oct 2024 02:33:02 +0000

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Sierra Chart UI Flickering Issue

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[2024-09-05 03:24:43] #1 [Go To First Post]
User366127 - Posts: 2
Hi When using Sierra Chart software on my HP EliteBook x360 1030 G7 laptop (specs listed below), I experience UI flickering and overlapping of UI elements after several minutes of use. Minimizing and maximizing the window temporarily resolves the issue, but it reoccurs after a short time. This problem does not occur on my PC, so I suspect it may be related to my laptop’s resources. Laptop Specifications: Model: HP EliteBook x360 1030 G7 Notebook PC CPU: Intel(R) Core(TM) i7-10610U @ 1.80GHz, 4 Cores, 8 Logical Processors RAM: 32 GB Graphics: Intel(R) UHD Graphics, 1 GB VRAM I've attached some images for reference. Thanks Kalhara


Expected.PNG / V - Attached On 2024-09-05 03:22:40 UTC - Size: 293.23 KB - 33 views Overlap.PNG / V - Attached On 2024-09-05 03:22:51 UTC - Size: 294.64 KB - 37 views Attachment Deleted.

[2024-09-05 14:14:45] #2 [Go To First Post]
John - SC Support - Posts: 35081
We are not seeing any particular difference in the images you sent. Please give us just a single chart and point out where the differences are. Follow the instructions at the following link to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-09-05 15:31:23] #3 [Go To First Post]
User366127 - Posts: 2
If you look to the left to the Overlap.png you will see DOM overlapped over other charts. In the "Expected.PNG" you will not see the same DOM overlap.

[2024-09-05 16:00:12] #4 [Go To First Post]
John - SC Support - Posts: 35081
There is a DOM window behind those other windows, so it is visible since there is spacing between the charts. You would need to change the size of the windows to cover that so you do not see it. This is completely a setup/configuration on your side. It is nothing special about Sierra Chart, or anything weird occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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