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Empty Server list when i select Rithmic Direct - DTC

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[2024-09-03 13:14:02] #1 [Go To First Post]
Ven18 - Posts: 9
Hello Team, I couldn't be able to get Server list when i select Rithmic Direct - DTC, could you please check. Upgraded to latest version & don't see any message logs also. Thanks, Ven.


Rithmic Server list -Issue.png / V - Attached On 2024-09-03 13:11:55 UTC - Size: 309.57 KB - 25 views Attachment Deleted.

[2024-09-03 13:31:57] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 16609
Restart Sierra Chart and wait about a minute. The list of servers will be requested again from Rithmic. And then open the Global Settings >> Data/Trade Service Settings window again. If the list is still empty it means Rithmic is not sending the list. In this case wait a while. A restart is not necessary because Sierra Chart will periodically request them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-03 13:32:46

[2024-09-03 14:16:54] #3 [Go To First Post]
Ven18 - Posts: 9
Tried multiple times but no luck. Please let me know if any other options are available.

[2024-09-03 15:11:40] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 16609
Exit from Sierra Chart. Save the file at the bottom of this post to your Sierra Chart folder: D:\SierraChart\ And then run Sierra Chart again. You will then have the list. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-03 15:11:59


RithmicConnections.json - Attached On 2024-09-03 15:10:53 UTC - Size: 64.38 KB - 56 views

[2024-09-03 16:41:26] #5 [Go To First Post]
Ven18 - Posts: 9
Updated the RithmicConnections.json File to D:\SierraChart\ folder, but still same issue.


Rithmic Server List Issue -2.png / V - Attached On 2024-09-03 16:41:06 UTC - Size: 124.83 KB - 19 views

[2024-09-03 16:43:58] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 16609
And you did restart Sierra Chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-09-03 17:10:18] #7 [Go To First Post]
Ven18 - Posts: 9
Yes

[2024-09-04 13:29:43] #8 [Go To First Post]
Ven18 - Posts: 9
can i get any help to resolve my issue?

[2024-09-04 15:15:07] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 16609
We want you to restart Sierra Chart, and wait two minutes and provide us the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-09-04 17:15:05] #10 [Go To First Post]
Ven18 - Posts: 9
I just restarted Sierra chart and selected Rithmic direct - DTC , waited for 5 minutes. Message logs attached here but i don't see any message related to this issue. 2024-09-04 11:55:26.808 \| Trade activity files set size: 324 2024-09-04 11:55:26.841 \| Reading Internal Order ID file. 2024-09-04 11:55:26.843 \| Reading Trade Orders file. 2024-09-04 11:55:26.843 \| Reading Trade Positions file. 2024-09-04 11:55:26.843 \| Reading Trade Account Data files. 2024-09-04 11:55:26.844 \| Software version: 2671 64-bit 2024-09-04 11:55:26.844 \| Primary Thread ID: 45488 2024-09-04 11:55:26.844 \| Usage end date: 2024-09-09 2024-09-04 11:55:26.844 \| Enabled for: Advanced Features 2. 2024-09-04 11:55:26.844 \| Enabled for: Sierra Chart Historical Data Service. 2024-09-04 11:55:26.844 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-09-04 11:55:26.844 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-09-04 11:55:26.844 \| Enabled for exchange2: CME 2024-09-04 11:55:26.844 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-09-04 11:55:26.844 \| Current selected Data/Trading service: Teton CME Order Routing 2024-09-04 11:55:26.844 \| Custom symbol settings values: enabled 2024-09-04 11:55:26.844 \| Chart Update Interval: 400 2024-09-04 11:55:26.844 \| Intraday Data Storage Time Unit: 0 2024-09-04 11:55:26.844 \| Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-09-04 11:55:26.844 \| 2024-09-04 16:55:26 Local computer time in UTC 2024-09-04 11:55:26.844 \| 2024-09-04 11:55:26 Local computer time in SC Time Zone 2024-09-04 11:55:26.844 \| 2024-09-04 16:55:25 Server time in UTC 2024-09-04 11:55:26.844 \| Local computer UTC time and Server UTC time difference: 1 seconds. 2024-09-04 11:55:26.844 \| Program path: D:\SierraChart\ 2024-09-04 11:55:26.844 \| Data Files path: D:\SierraChart\Data\ 2024-09-04 11:55:26.844 \| OS Version Number: 10.0 2024-09-04 11:55:26.844 \| Locale Setting: C 2024-09-04 11:55:26.844 \| DLLs: OrderFlowLabs.com.free_64.dll, OrderFlowLabs.com.free_ARM64.dll, UserContributedStudies_64.dll 2024-09-04 11:55:26.844 \| Allowed protected custom studies: OrderFlowLabs.com FREE 2024-09-04 11:55:26.844 \| Crash reporter started: true 2024-09-04 11:55:26.844 \| 2024-09-04 11:55:26.844 \| Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2024-09-04 11:55:26.873 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. 2024-09-04 11:55:27.034 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. 2024-09-04 11:55:27.034 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. 2024-09-04 11:55:27.313 \| Received 5 login tokens. 2024-09-04 11:55:27.829 \| Symbol settings MD5 received. Request ID: 1. 2024-09-04 11:55:27.829 \| Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2024-09-04 11:55:29.347 \| Requested user files to download. 2024-09-04 11:55:30.086 \| File to download: OrderFlowLabs.com.free_64.dll. Action: 1 2024-09-04 11:55:30.098 \| File to download: OrderFlowLabs.com.free_ARM64.dll. Action: 1 2024-09-04 11:55:30.101 \| User files to download complete 2024-09-04 11:55:31.348 \| 2024-09-04 11:55:31.351 \| Teton CME Order Routing \| Firm: Phillip Capital 2024-09-04 11:55:31.354 \| Teton CME Order Routing \| Connecting to the server futurestrading14.sierracharts.com. Port 11089 2024-09-04 11:55:31.384 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2024-09-04 11:55:31.384 \| DTC Client socket (1) \| New receive buffer size: 0 2024-09-04 11:55:31.384 \| DTC Client socket (1) \| Connecting to IP: 208.185.224.130. 2024-09-04 11:55:31.423 \| Teton CME Order Routing \| Network connection to server complete. 2024-09-04 11:55:31.423 \| Teton CME Order Routing \| Starting socket receive thread. 2024-09-04 11:55:31.423 \| Teton CME Order Routing \| Sending encoding request to server: Binary VLS. Compression: none 2024-09-04 11:55:31.524 \| Teton CME Order Routing \| Setting DTC encoding to Binary VLS 2024-09-04 11:55:31.524 \| Teton CME Order Routing \| Sending logon request message. 2024-09-04 11:55:32.039 \| Teton CME Order Routing \| Received logon response. 2024-09-04 11:55:32.039 \| Teton CME Order Routing \| Server Name: SC DTC Server. Build=50039. 2024-09-04 11:55:32.039 \| Teton CME Order Routing \| Server protocol version: 8. Client protocol version: 8 2024-09-04 11:55:32.039 \| Teton CME Order Routing \| Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading\|SymbolSettings=cme_ilink_live.trading. 2024-09-04 11:55:32.039 \| Teton CME Order Routing \| Trading is supported. 2024-09-04 11:55:32.039 \| Teton CME Order Routing \| Order cancel and replace is supported. 2024-09-04 11:55:32.039 \| Teton CME Order Routing \| OCO Orders supported. 2024-09-04 11:55:32.039 \| Teton CME Order Routing \| Bracket Orders supported. 2024-09-04 11:55:32.039 \| Teton CME Order Routing \| MarketDepthIsSupported: 1 2024-09-04 11:55:32.039 \| Teton CME Order Routing \| Connected to server complete. 2024-09-04 11:55:32.040 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2024-09-04 11:55:32.040 \| Teton CME Order Routing \| Performing query for most recent Order Activity Date-Time. 2024-09-04 11:55:32.043 \| Teton CME Order Routing \| Requesting historical order activity from server. Start date-time UTC: 2024-09-04 16:52:44.605966 2024-09-04 11:55:32.075 \| Updated verified funded futures trading account ending date to: 2024-10-04 16:55:32 2024-09-04 11:55:32.075 \| Teton CME Order Routing \| Received final trade activity snapshot. Count=1. No data. TradeAccount=7PV3896 2024-09-04 11:55:52.065 \| ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2024-09-04 11:55:52.789 \| ExtendTheFundedTradingAccountStatusExpirationDate \| Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2024-10-02"}. Success=true

[2024-09-04 18:02:38] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 16609
When you change services in Sierra Chart a message like this is always added to the log: 2024-09-04 14:01:33.932 \| Current selected Data/Trading service: SC Data - All Services You need to actually change the service in Global Settings >> Data/Trade Service Settings and press OK. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-09-04 20:01:53] #12 [Go To First Post]
Ven18 - Posts: 9
Thank you! It's working after hitting the OK button.

[2024-09-05 16:25:04] #14 [Go To First Post]
Ven18 - Posts: 9
Any fix to avoid frequent message logs? (attached screen print)


Frequent Message logs.png / V - Attached On 2024-09-05 16:24:54 UTC - Size: 197.89 KB - 17 views

[2024-09-05 17:42:26] #15 [Go To First Post]
John - SC Support - Posts: 35081
There are no errors showing in the image of the log you attached. But the log file above shows that you have symbols that Rithmic does not like. Refer to the following: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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