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Date/Time: Fri, 29 Mar 2024 11:03:08 +0000



Rithmic data problem

View Count: 389

[2023-03-16 20:39:48]
Robiis - Posts: 5
Hello, I have a problem with rithmic data, before was everything okay, but after symbol rollover I got missing data, and now I can't download a charts. It shows: Download Failed Error downloading historical intraday data for ESM3.CME. permission denied. When I change Data/Trade settings to SC Data, everything works well, but now I took a APEX evaluation account, and cant make a trades with this problem. The Denali Data Feed is active. How can I fix this situation, because few days ago everything worked perfectly. I seen other topics about similar problem, but nothing works for me. Thanks for understanding. Below I attach a copied log.

HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2023-03-16 16:30:31.486
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2023-03-16 16:30:31.486
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2023-03-16 16:30:31.486
[14556] Chartbook Sharing Server | Restore Settings | Read from File 'D:\SierraChart\Data\ChartbookSharing\ChartbookSharingSettings.config' | 2023-03-16 16:30:31.583
[14556] Chartbook Sharing Server | Restore Settings | Start reading internal server states | 2023-03-16 16:30:31.584
[14556] Chartbook Sharing Server | Restore Settings | Finish reading internal server states. OK | 2023-03-16 16:30:31.584
[14556] Chartbook Sharing Server | Server | Send @RestartServer to All /Start | 2023-03-16 16:30:31.584
Created the DTC Protocol server. | 2023-03-16 16:30:31.585
DTC Protocol Server listening on port 11099. | 2023-03-16 16:30:31.586
Reading Internal Order ID file. | 2023-03-16 16:30:31.586
Reading Trade Orders file. | 2023-03-16 16:30:31.686
Reading Trade Positions file. | 2023-03-16 16:30:31.686
Reading Trade Account Data files. | 2023-03-16 16:30:31.686
Software version: 2484 64-bit | 2023-03-16 16:30:31.688
Primary Thread ID: 14556 | 2023-03-16 16:30:31.688
Usage end date: 2023-04-30 | 2023-03-16 16:30:31.688
Enabled for: Advanced Features 2. | 2023-03-16 16:30:31.688
Enabled for: Sierra Chart Historical Data Service. | 2023-03-16 16:30:31.688
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-16 16:30:31.688
Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-16 16:30:31.688
Enabled for exchange2: fairx_exchange.data | 2023-03-16 16:30:31.688
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-16 16:30:31.688
Current selected Data/Trading service: Rithmic Direct - DTC | 2023-03-16 16:30:31.688
Custom symbol settings values: enabled | 2023-03-16 16:30:31.688
Chart Update Interval: 500 | 2023-03-16 16:30:31.688
Intraday Data Storage Time Unit: 0 | 2023-03-16 16:30:31.688
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-03-16 16:30:31.688
2023-03-16 20:30:31 Local computer time in UTC | 2023-03-16 16:30:31.688
2023-03-16 16:30:31 Local computer time in SC Time Zone | 2023-03-16 16:30:31.688
2023-03-16 20:30:32 Server time in UTC | 2023-03-16 16:30:31.688
Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-03-16 16:30:31.688
Program path: D:\SierraChart\ | 2023-03-16 16:30:31.688
Data Files path: D:\SierraChart\Data\ | 2023-03-16 16:30:31.688
OS Version Number: 10.0 | 2023-03-16 16:30:31.689
Locale Setting: C | 2023-03-16 16:30:31.689
DLLs: UserContributedStudies_64.dll | 2023-03-16 16:30:31.689
Allowed protected custom studies: | 2023-03-16 16:30:31.689
Crash reporter started: true | 2023-03-16 16:30:31.689

Created the DTC Protocol historical data server. | 2023-03-16 16:30:31.716
HD Server Manager | Listening on port 11098. | 2023-03-16 16:30:31.718
Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2023-03-16 16:30:31.718
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-03-16 16:30:31.793
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-03-16 16:30:31.879
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-03-16 16:30:31.879
Received 5 login tokens. | 2023-03-16 16:30:31.962
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 65536 | 2023-03-16 16:30:32.619
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2023-03-16 16:30:32.631
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2023-03-16 16:30:32.632
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-03-16 16:30:32.632
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2023-03-16 16:30:32.632
Symbol settings MD5 received. Request ID: 1. | 2023-03-16 16:30:33.274
Symbol settings are up-to-date for rithmic_v2.trading. | 2023-03-16 16:30:33.274
Files to Open on Startup | Opening file: G7FX_Discord_Chartbook.Cht | 2023-03-16 16:30:36.018
ESM3.CME [CBV] 5000 Volume #1 | Reloading chart. | 2023-03-16 16:30:36.059

Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-03-16 16:30:36.061
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-03-16 16:30:36.064
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-03-16 16:30:36.065
DTC Client socket (1) | New receive buffer size: 5242880 | 2023-03-16 16:30:36.065
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-03-16 16:30:36.065
Starting DelayedDownloadMonitoringTimer | 2023-03-16 16:30:36.066
Starting HDTimeoutTimer | 2023-03-16 16:30:36.066
Added historical Intraday data request for ESH3.CME to the queue. | 2023-03-16 16:30:36.066
Triggering next historical data download in queue. | 2023-03-16 16:30:36.066
ESM3.CME [CBV] 5000 Volume #1 | Performing continuous chart historical Daily data download for symbol ESH3.CME starting at last date in file. | 2023-03-16 16:30:36.070
Starting DelayedDownloadMonitoringTimer | 2023-03-16 16:30:36.070
Starting HDTimeoutTimer | 2023-03-16 16:30:36.070
Added historical Daily data request for ESH3.CME to the queue. | 2023-03-16 16:30:36.070
Triggering next historical data download in queue. | 2023-03-16 16:30:36.070
Added historical Intraday data request for ESM3.CME to the queue. | 2023-03-16 16:30:36.070
ESM3.CME [CBV] 5000 Volume #1 | Performing continuous chart historical Daily data download for symbol ESM3.CME starting at last date in file. | 2023-03-16 16:30:36.195
Added historical Daily data request for ESM3.CME to the queue. | 2023-03-16 16:30:36.195
ESM3.CME [CBV] 5000 Volume #1 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2023-03-16 16:30:36.215
ESM3.CME [CBV] 5000 Volume #2 | Reloading chart. | 2023-03-16 16:30:36.408
ESM3.CME [CBV] 5000 Volume #2 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2023-03-16 16:30:36.432
ESM3.CME [CBV] Renko 7t #3 | Reloading chart. | 2023-03-16 16:30:36.586
ESM3.CME [CBV] Renko 7t #3 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2023-03-16 16:30:36.610
ESM3.CME [CBV] #9 | Reloading chart. | 2023-03-16 16:30:36.646
Added historical Intraday data request for ESM2.CME to the queue. | 2023-03-16 16:30:36.664
Added historical Intraday data request for ESU2.CME to the queue. | 2023-03-16 16:30:36.668
Added historical Intraday data request for ESZ2.CME to the queue. | 2023-03-16 16:30:36.671
ESM3.CME [CBV] #9 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, 5, 6, 7, | 2023-03-16 16:30:36.793
ESM3.CME [CBV] 5000 Volume #4 | Reloading chart. | 2023-03-16 16:30:36.828
ESM3.CME [CBV] 5000 Volume #4 | Waiting for historical downloads to complete with the IDs: 1, 2, 3, 4, | 2023-03-16 16:30:36.852
Using symbol data fast lookup vector | 2023-03-16 16:30:36.876
HD Request # 1 | Downloading Intraday chart data for ESH3.CME to the file ESH3.CME.scid. Service: rithmic.trading | 2023-03-16 16:30:36.886
HD Request # 1 | Download start date-time: 2022-11-29 19:00:00.000000. File last date-time: 2023-03-16 15:32:50.000001 | 2023-03-16 16:30:36.886
HD Request # 1 | Disabling Intraday chart updating for symbol. | 2023-03-16 16:30:36.886
HD Request # 1 | Using server: rsc.rithmic.com port 50530. Use encryption. | 2023-03-16 16:30:36.886
Socket (2) | Creating socket. Using TLS 1.2. | 2023-03-16 16:30:36.886
Socket (2) | New receive buffer size: 5242880 | 2023-03-16 16:30:36.886
Socket (2) | Connecting to IP: 216.57.156.163. | 2023-03-16 16:30:36.886
HD Request # 2 | Downloading Historical Daily chart data for ESH3.CME. Starting date: 2023-03-13. Service: rithmic.trading | 2023-03-16 16:30:36.888
Rithmic Direct - DTC | Network connection to server complete. | 2023-03-16 16:30:36.889
Rithmic Direct - DTC | Starting socket receive thread. | 2023-03-16 16:30:36.889
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-03-16 16:30:36.889
Rithmic Direct - DTC | Sending logon request message. | 2023-03-16 16:30:36.889
HD Request # 1 | Sending historical data logon request message. | 2023-03-16 16:30:37.056
HD Request # 2 | Requesting historical Daily data for ESH23 starting at 2023-03-12. SC External HD service. | 2023-03-16 16:30:37.227
Rithmic Direct - DTC | Received logon response. | 2023-03-16 16:30:37.501
Rithmic Direct - DTC | Server Name: . | 2023-03-16 16:30:37.501
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-03-16 16:30:37.501
Rithmic Direct - DTC | Successfully connected. | 2023-03-16 16:30:37.501
Rithmic Direct - DTC | Trading is supported. | 2023-03-16 16:30:37.501
Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-03-16 16:30:37.501
Rithmic Direct - DTC | OCO Orders supported. | 2023-03-16 16:30:37.501
Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-03-16 16:30:37.501
Rithmic Direct - DTC | Connected to server complete. | 2023-03-16 16:30:37.501
Triggering next historical data download in queue. | 2023-03-16 16:30:37.501
Triggering next historical data download in queue. | 2023-03-16 16:30:37.501
Triggering next historical data download in queue. | 2023-03-16 16:30:37.501
Triggering next historical data download in queue. | 2023-03-16 16:30:37.501
Subscribing to symbol for symbol alert. CLJ3.NYMEX | 2023-03-16 16:30:37.501
Using symbol data fast lookup vector | 2023-03-16 16:30:37.501
Rithmic Direct - DTC | Starting real-time market data updates for: CLK3.NYMEX. ID: 2 Service code: rithmic.trading | 2023-03-16 16:30:37.502
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50529 | 2023-03-16 16:30:37.502
DTC Client socket (5) | Creating socket. Using TLS 1.2. | 2023-03-16 16:30:37.502
DTC Client socket (5) | New receive buffer size: 5242880 | 2023-03-16 16:30:37.502
DTC Client socket (5) | Connecting to IP: 216.57.156.163. | 2023-03-16 16:30:37.502
Rithmic Direct - DTC | Requesting security definition data for: CLK3.NYMEX. ID: 2 | 2023-03-16 16:30:37.503
Rithmic Direct - DTC | Starting real-time market data updates for: CLJ3.NYMEX. ID: 1 Service code: rithmic.trading | 2023-03-16 16:30:37.503
Rithmic Direct - DTC | Requesting security definition data for: CLJ3.NYMEX. ID: 1 | 2023-03-16 16:30:37.503
Updated verified funded futures trading account ending date to: 2023-04-15 20:30:37 | 2023-03-16 16:30:37.503
No download requests in the queue to start downloads for. | 2023-03-16 16:30:37.503
No download requests in the queue to start downloads for. | 2023-03-16 16:30:37.505
HD Request # 1 | Requesting Intraday data. Start date-time: 2022-11-29 19:00:00. Record interval: 0. Symbol: ESH3.CME | 2023-03-16 16:30:37.624
Rithmic Direct - DTC | Starting real-time market data updates for: ESM3.CME. ID: 3 Service code: rithmic.trading | 2023-03-16 16:30:37.660
Rithmic Direct - DTC | Requesting security definition data for: ESM3.CME. ID: 3 | 2023-03-16 16:30:37.660
Rithmic Direct - DTC | Starting real-time market data updates for: 6BM3.CME. ID: 4 Service code: rithmic.trading | 2023-03-16 16:30:37.660
Rithmic Direct - DTC | Requesting security definition data for: 6BM3.CME. ID: 4 | 2023-03-16 16:30:37.660
Rithmic Direct - DTC | Starting real-time market data updates for: 6EM3.CME. ID: 5 Service code: rithmic.trading | 2023-03-16 16:30:37.660
Rithmic Direct - DTC | Requesting security definition data for: 6EM3.CME. ID: 5 | 2023-03-16 16:30:37.660
Rithmic Direct - DTC | Network connection to server complete. | 2023-03-16 16:30:37.674
Rithmic Direct - DTC | Starting socket receive thread. | 2023-03-16 16:30:37.674
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-03-16 16:30:37.674
Rithmic Direct - DTC | Sending logon request message. | 2023-03-16 16:30:37.674
Updated verified funded futures trading account ending date to: 2023-04-15 20:30:37 | 2023-03-16 16:30:37.686
HD Request # 2 | Receiving historical Daily data for ESH3.CME starting at 2023-03-13. | 2023-03-16 16:30:37.756
HD Request # 2 | Writing historical Daily data to the file ESH3.CME.dly. | 2023-03-16 16:30:37.756
HD Request # 2 | Bytes received: 181 | 2023-03-16 16:30:37.761
HD Request # 2 | Received 3 Daily data records from 2023-03-13 00:00:00 to 2023-03-15 00:00:00 (3.0 days) and wrote 3 records for ESH3.CME | 2023-03-16 16:30:37.761
HD Request # 2 | Completion time: 1s. | 2023-03-16 16:30:37.761
HD Request # 2 | Daily data download complete for ESH3.CME. Unique request ID: 2 | 2023-03-16 16:30:37.761
Removing historical data download ID 2. | 2023-03-16 16:30:37.761

Triggering next historical data download in queue. | 2023-03-16 16:30:37.761
HD Request # 3 | Downloading Historical Daily chart data for ESM3.CME. Starting date: 2023-03-13. Service: rithmic.trading | 2023-03-16 16:30:37.765
Socket (2) | CloseSocket call. | 2023-03-16 16:30:37.834
HD Request # 1 | Error downloading historical Intraday data for ESH3.CME. permission denied | 2023-03-16 16:30:37.834
Historical data download thread signaled to stop. | 2023-03-16 16:30:37.834
HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESH3.CME | 2023-03-16 16:30:37.834
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-03-16 16:30:37.834
HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-03-16 19:32:50.000001 | 2023-03-16 16:30:37.834
HD Request # 1 | Completion time: 1s. | 2023-03-16 16:30:37.834
HD Request # 1 | Intraday data download complete for ESH3.CME. Unique request ID: 1 | 2023-03-16 16:30:37.834
Removing historical data download ID 1. | 2023-03-16 16:30:37.834
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-03-16 16:30:37.834

Triggering next historical data download in queue. | 2023-03-16 16:30:37.834
Delaying start of download for ESM3.CME. | 2023-03-16 16:30:37.834
Socket (2) | Socket gracefully closed by remote side. | 2023-03-16 16:30:38.016
Socket (2) | Closed. | 2023-03-16 16:30:38.016
HD Request # 3 | Requesting historical Daily data for ESM23 starting at 2023-03-12. SC External HD service. | 2023-03-16 16:30:38.135
Rithmic Direct - DTC | Received logon response. | 2023-03-16 16:30:38.208
Rithmic Direct - DTC | Server Name: . | 2023-03-16 16:30:38.208
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-03-16 16:30:38.208
Rithmic Direct - DTC | Successfully connected. | 2023-03-16 16:30:38.208
Rithmic Direct - DTC | Trading is not supported. | 2023-03-16 16:30:38.208
Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-03-16 16:30:38.208
Rithmic Direct - DTC | Restarting real-time data updates for symbol: 6BM3.CME | 2023-03-16 16:30:38.208
Rithmic Direct - DTC | Restarting real-time data updates for symbol: 6EM3.CME | 2023-03-16 16:30:38.209
Rithmic Direct - DTC | Restarting real-time data updates for symbol: CLJ3.NYMEX | 2023-03-16 16:30:38.209
Rithmic Direct - DTC | Restarting real-time data updates for symbol: CLK3.NYMEX | 2023-03-16 16:30:38.209
Rithmic Direct - DTC | Restarting real-time data updates for symbol: ESM3.CME | 2023-03-16 16:30:38.209
Rithmic Direct - DTC | Received security definition for symbol 6BM3.CME | 2023-03-16 16:30:38.390
Rithmic Direct - DTC | Received security definition for symbol 6EM3.CME | 2023-03-16 16:30:38.394
Rithmic Direct - DTC | Received security definition for symbol CLJ3.NYMEX | 2023-03-16 16:30:38.396
Rithmic Direct - DTC | Received security definition for symbol CLK3.NYMEX | 2023-03-16 16:30:38.399
Rithmic Direct - DTC | Received security definition for symbol ESM3.CME | 2023-03-16 16:30:38.401
HD Request # 3 | Receiving historical Daily data for ESM3.CME starting at 2023-03-13. | 2023-03-16 16:30:38.619
HD Request # 3 | Writing historical Daily data to the file ESM3.CME.dly. | 2023-03-16 16:30:38.620
HD Request # 3 | Bytes received: 180 | 2023-03-16 16:30:38.625
HD Request # 3 | Received 3 Daily data records from 2023-03-13 00:00:00 to 2023-03-15 00:00:00 (3.0 days) and wrote 3 records for ESM3.CME | 2023-03-16 16:30:38.625
HD Request # 3 | Completion time: 1s. | 2023-03-16 16:30:38.626
HD Request # 3 | Daily data download complete for ESM3.CME. Unique request ID: 4 | 2023-03-16 16:30:38.626
Removing historical data download ID 4. | 2023-03-16 16:30:38.626

Triggering next historical data download in queue. | 2023-03-16 16:30:38.626
No download requests in the queue to start downloads for. | 2023-03-16 16:30:38.626
HD Request # 4 | Downloading Intraday chart data for ESM3.CME to the file ESM3.CME.scid. Service: rithmic.trading | 2023-03-16 16:30:43.067
HD Request # 4 | Download start date-time: 2023-02-28 19:00:00.000000. File last date-time: 2023-03-16 16:30:08.000026 | 2023-03-16 16:30:43.068
HD Request # 4 | Disabling Intraday chart updating for symbol. | 2023-03-16 16:30:43.068
HD Request # 4 | Using server: rsc.rithmic.com port 50530. Use encryption. | 2023-03-16 16:30:43.068
Socket (2) | Creating socket. Using TLS 1.2. | 2023-03-16 16:30:43.068
Socket (2) | New receive buffer size: 5242880 | 2023-03-16 16:30:43.069
Socket (2) | Connecting to IP: 216.57.156.163. | 2023-03-16 16:30:43.069
HD Request # 4 | Sending historical data logon request message. | 2023-03-16 16:30:43.257
HD Request # 4 | Requesting Intraday data. Start date-time: 2023-02-28 19:00:00. Record interval: 0. Symbol: ESM3.CME | 2023-03-16 16:30:43.807
Socket (2) | CloseSocket call. | 2023-03-16 16:30:43.994
HD Request # 4 | Error downloading historical Intraday data for ESM3.CME. permission denied | 2023-03-16 16:30:43.994
Historical data download thread signaled to stop. | 2023-03-16 16:30:43.994
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-03-16 16:30:43.994
HD Request # 4 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESM3.CME | 2023-03-16 16:30:43.994
HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2023-03-16 20:30:08.000026 | 2023-03-16 16:30:43.995
HD Request # 4 | Receiving Intraday data for ESM3.CME starting at 2023-03-16 16:30:41.000000 | 2023-03-16 16:30:43.995
HD Request # 4 | Truncating file to starting date-time of 2023-03-16 16:30:41.000. | 2023-03-16 16:30:43.995
HD Request # 4 | Error jumping to date-time during truncate. Error: Date-time is beyond last record in file. | 2023-03-16 16:30:43.995
Added 38 Time and Sales records to Intraday data file for ESM3.CME after download. | 2023-03-16 16:30:43.996
HD Request # 4 | Timestamp of first Intraday data file record written: 2023-03-16 16:30:41.000000. | 2023-03-16 16:30:43.997
HD Request # 4 | Completion time: 0s. | 2023-03-16 16:30:43.997
HD Request # 4 | Intraday data download complete for ESM3.CME. Unique request ID: 3 | 2023-03-16 16:30:43.997
Removing historical data download ID 3. | 2023-03-16 16:30:43.997
Real-time Intraday chart data file updates started for ESM3.CME | 2023-03-16 16:30:43.997
Intraday chart data file opened for ESM3.CME | 2023-03-16 16:30:43.997
HD Request # 4 | Enabling Intraday chart updating for symbol. | 2023-03-16 16:30:43.997
ESM3.CME [CBV] 5000 Volume #1 | Flagging to reload Intraday data on download completion. | 2023-03-16 16:30:43.997
ESM3.CME [CBV] 5000 Volume #2 | Flagging to reload Intraday data on download completion. | 2023-03-16 16:30:43.997
ESM3.CME [CBV] Renko 7t #3 | Flagging to reload Intraday data on download completion. | 2023-03-16 16:30:43.997
ESM3.CME [CBV] #9 | Flagging to reload Intraday data on download completion. | 2023-03-16 16:30:43.997
ESM3.CME [CBV] 5000 Volume #4 | Flagging to reload Intraday data on download completion. | 2023-03-16 16:30:43.997

Triggering next historical data download in queue. | 2023-03-16 16:30:43.997
HD Request # 5 | Downloading Intraday chart data for ESM2.CME to the file ESM2.CME.scid. Service: rithmic.trading | 2023-03-16 16:30:43.998
HD Request # 5 | Download start date-time: 2022-03-01 19:00:00.000000. File last date-time: 00:00:00.000000 | 2023-03-16 16:30:43.999
HD Request # 5 | Using server: rsc.rithmic.com port 50530. Use encryption. | 2023-03-16 16:30:43.999
Socket (3) | Creating socket. Using TLS 1.2. | 2023-03-16 16:30:44.000
Socket (3) | New receive buffer size: 5242880 | 2023-03-16 16:30:44.000
Socket (3) | Connecting to IP: 216.57.156.163. | 2023-03-16 16:30:44.000
ESM3.CME [CBV] 5000 Volume #1 | Reloading chart. | 2023-03-16 16:30:44.062
ESM3.CME [CBV] Renko 7t #3 | Reloading chart. | 2023-03-16 16:30:44.134
Socket (2) | Socket gracefully closed by remote side. | 2023-03-16 16:30:44.163
HD Request # 5 | Sending historical data logon request message. | 2023-03-16 16:30:44.163
Socket (2) | Closed. | 2023-03-16 16:30:44.163
ESM3.CME [CBV] 5000 Volume #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-03-16 16:30:44.185
ESM3.CME [CBV] #9 | Reloading chart. | 2023-03-16 16:30:44.187
ESM3.CME [CBV] #9 | Waiting for historical downloads to complete with the IDs: 5, 6, 7, | 2023-03-16 16:30:44.296
ESM3.CME [CBV] 5000 Volume #4 | Reloading chart. | 2023-03-16 16:30:44.313
ESM3.CME [CBV] Renko 7t #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-03-16 16:30:44.364
ESM3.CME [CBV] 5000 Volume #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-03-16 16:30:44.403
ESM3.CME [CBV] 5000 Volume #2 | Reloading chart. | 2023-03-16 16:30:44.409
ESM3.CME [CBV] 5000 Volume #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-03-16 16:30:44.540
HD Request # 5 | Requesting Intraday data. Start date-time: 2022-03-01 19:00:00. Record interval: 0. Symbol: ESM2.CME | 2023-03-16 16:30:44.730
Socket (3) | CloseSocket call. | 2023-03-16 16:30:44.901
HD Request # 5 | Error downloading historical Intraday data for ESM2.CME. permission denied | 2023-03-16 16:30:44.901
Socket (3) | Shutdown started. Waiting for graceful close. | 2023-03-16 16:30:44.901
Historical data download thread signaled to stop. | 2023-03-16 16:30:44.901
HD Request # 5 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESM2.CME | 2023-03-16 16:30:44.902
HD Request # 5 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2023-03-16 16:30:44.902
HD Request # 5 | Completion time: 1s. | 2023-03-16 16:30:44.902
HD Request # 5 | Intraday data download complete for ESM2.CME. Unique request ID: 5 | 2023-03-16 16:30:44.902
Removing historical data download ID 5. | 2023-03-16 16:30:44.902
Real-time Intraday chart data file updates started for ESM2.CME | 2023-03-16 16:30:44.902
Intraday chart data file opened for ESM2.CME | 2023-03-16 16:30:44.902
HD Request # 5 | Enabling Intraday chart updating for symbol. | 2023-03-16 16:30:44.902

Triggering next historical data download in queue. | 2023-03-16 16:30:44.902
HD Request # 6 | Downloading Intraday chart data for ESU2.CME to the file ESU2.CME.scid. Service: rithmic.trading | 2023-03-16 16:30:44.902
HD Request # 6 | Download start date-time: 2022-05-31 20:00:00.000000. File last date-time: 00:00:00.000000 | 2023-03-16 16:30:44.903
HD Request # 6 | Using server: rsc.rithmic.com port 50530. Use encryption. | 2023-03-16 16:30:44.903
Socket (2) | Creating socket. Using TLS 1.2. | 2023-03-16 16:30:44.903
Socket (2) | New receive buffer size: 5242880 | 2023-03-16 16:30:44.903
Socket (2) | Connecting to IP: 216.57.156.163. | 2023-03-16 16:30:44.903
Socket (3) | Socket gracefully closed by remote side. | 2023-03-16 16:30:45.075
Socket (3) | Closed. | 2023-03-16 16:30:45.075
HD Request # 6 | Sending historical data logon request message. | 2023-03-16 16:30:45.080
HD Request # 6 | Requesting Intraday data. Start date-time: 2022-05-31 20:00:00. Record interval: 0. Symbol: ESU2.CME | 2023-03-16 16:30:45.609
Socket (2) | CloseSocket call. | 2023-03-16 16:30:45.784
HD Request # 6 | Error downloading historical Intraday data for ESU2.CME. permission denied | 2023-03-16 16:30:45.785
Historical data download thread signaled to stop. | 2023-03-16 16:30:45.785
HD Request # 6 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESU2.CME | 2023-03-16 16:30:45.785
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-03-16 16:30:45.785
HD Request # 6 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2023-03-16 16:30:45.786
HD Request # 6 | Completion time: 1s. | 2023-03-16 16:30:45.786
HD Request # 6 | Intraday data download complete for ESU2.CME. Unique request ID: 6 | 2023-03-16 16:30:45.786
Removing historical data download ID 6. | 2023-03-16 16:30:45.786
Real-time Intraday chart data file updates started for ESU2.CME | 2023-03-16 16:30:45.786
Intraday chart data file opened for ESU2.CME | 2023-03-16 16:30:45.786
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-03-16 16:30:45.786

Triggering next historical data download in queue. | 2023-03-16 16:30:45.786
HD Request # 7 | Downloading Intraday chart data for ESZ2.CME to the file ESZ2.CME.scid. Service: rithmic.trading | 2023-03-16 16:30:45.787
HD Request # 7 | Download start date-time: 2022-08-30 20:00:00.000000. File last date-time: 00:00:00.000000 | 2023-03-16 16:30:45.787
HD Request # 7 | Using server: rsc.rithmic.com port 50530. Use encryption. | 2023-03-16 16:30:45.787
Socket (3) | Creating socket. Using TLS 1.2. | 2023-03-16 16:30:45.788
Socket (3) | New receive buffer size: 5242880 | 2023-03-16 16:30:45.788
Socket (3) | Connecting to IP: 216.57.156.163. | 2023-03-16 16:30:45.788
Socket (2) | Socket gracefully closed by remote side. | 2023-03-16 16:30:45.980
Socket (2) | Closed. | 2023-03-16 16:30:45.980
HD Request # 7 | Sending historical data logon request message. | 2023-03-16 16:30:45.984
HD Request # 7 | Requesting Intraday data. Start date-time: 2022-08-30 20:00:00. Record interval: 0. Symbol: ESZ2.CME | 2023-03-16 16:30:46.574
Socket (3) | CloseSocket call. | 2023-03-16 16:30:46.753
HD Request # 7 | Error downloading historical Intraday data for ESZ2.CME. permission denied | 2023-03-16 16:30:46.753
Historical data download thread signaled to stop. | 2023-03-16 16:30:46.753
HD Request # 7 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESZ2.CME | 2023-03-16 16:30:46.754
Socket (3) | Shutdown started. Waiting for graceful close. | 2023-03-16 16:30:46.754
HD Request # 7 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2023-03-16 16:30:46.754
HD Request # 7 | Completion time: 1s. | 2023-03-16 16:30:46.754
HD Request # 7 | Intraday data download complete for ESZ2.CME. Unique request ID: 7 | 2023-03-16 16:30:46.754
Removing historical data download ID 7. | 2023-03-16 16:30:46.755
Real-time Intraday chart data file updates started for ESZ2.CME | 2023-03-16 16:30:46.755
Intraday chart data file opened for ESZ2.CME | 2023-03-16 16:30:46.755
HD Request # 7 | Enabling Intraday chart updating for symbol. | 2023-03-16 16:30:46.755

Triggering next historical data download in queue. | 2023-03-16 16:30:46.755
No download requests in the queue to start downloads for. | 2023-03-16 16:30:46.755
Socket (3) | Socket gracefully closed by remote side. | 2023-03-16 16:30:46.924
Socket (3) | Closed. | 2023-03-16 16:30:46.924
ESM3.CME [CBV] #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-03-16 16:30:47.194
ESM3.CME [CBV] #9 | Reloading chart. | 2023-03-16 16:30:47.195
ESM3.CME [CBV] #9 | Reloading chart. | 2023-03-16 16:30:47.694
Opened cached Intraday file: D:\SierraChart\Data\ESM3.CME.scid. Thread ID: 16784 | 2023-03-16 16:30:51.861
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2023-03-16 16:30:56.066
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 32768 | 2023-03-16 16:30:56.066
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 38.79.0.89. | 2023-03-16 16:30:56.066
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2023-03-16 16:30:57.119
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | CloseSocket call. | 2023-03-16 16:30:57.120
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-03-16 16:30:57.120
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Closed. | 2023-03-16 16:30:57.120
Date Time Of Last Edit: 2023-03-16 20:49:49
[2023-03-17 13:56:22]
John - SC Support - Posts: 30444
First of all, you are not setup to get real-time data from the Denali Exchange Data Feed. You do not have any exchanges active.

Therefore, you are getting your data from Rithmic. The only help we can give you is to ensure that you have your Username and Password entered correctly for the Rithmic data entries in the Global Settings >> Data/Trade Service Settings.

Otherwise, refer to the following regarding our position on Rithmic data:
Rithmic Trading Platform Service: Rithmic Market Data and Support Policy
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-03-17 14:12:51]
Sierra_Chart Engineering - Posts: 13625
Activate the exchanges that you need here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed

After that:

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-03-23 14:21:42
[2023-03-17 17:04:45]
Robiis - Posts: 5
Thank you so much, yes it helps, problem solved, thank you again.
[2023-03-23 09:38:20]
User860627 - Posts: 2
Hi Robiis,

I have a same problem and i can't fix it. What did you do for that?
[2023-03-23 14:12:35]
Robiis - Posts: 5
I go to: Account Control Panel > Denali Data Feed Exhanges and then I activate 2nd option for 3.5usd: Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts.
Below I attached a screenshot
Date Time Of Last Edit: 2023-03-23 14:13:01
Private File
[2023-03-23 14:24:52]
User860627 - Posts: 2
Thanks

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