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Date/Time: Thu, 28 Mar 2024 17:38:41 +0000



Download Historical Data Issue

View Count: 450

[2023-02-06 14:48:22]
chasepatrol - Posts: 7
Dear all,

I have a problem downloading the historical data of the ES. I think it is a firewall issue because I've read the corresponding website of sierra chart in this matter but I can't find the problem in the log and I can't find a solution.

Does anyone have an idea why it always says

"Download Failed The network socket has been closed. Retrying download"

I tried Port 80 in the Settings but nothing changed... Live data comes into the system but not the historical data....

Software version: 2479 64-bit | 2023-02-06 15:44:08.103
Primary Thread ID: 9544 | 2023-02-06 15:44:08.103
Usage end date: 2023-03-21 | 2023-02-06 15:44:08.103
Enabled for: Advanced Features 2. | 2023-02-06 15:44:08.103
Enabled for: Sierra Chart Historical Data Service. | 2023-02-06 15:44:08.103
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-06 15:44:08.103
Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-06 15:44:08.103
Enabled for exchange2: CME | 2023-02-06 15:44:08.103
Enabled for exchange2: fairx_exchange.data | 2023-02-06 15:44:08.103
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-06 15:44:08.103
Current selected Data/Trading service: CQG WebAPI | 2023-02-06 15:44:08.103
Custom symbol settings values: enabled | 2023-02-06 15:44:08.103
Chart Update Interval: 500 | 2023-02-06 15:44:08.103
Intraday Data Storage Time Unit: 0 | 2023-02-06 15:44:08.103
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-02-06 15:44:08.103
2023-02-06 14:44:08 Local computer time in UTC | 2023-02-06 15:44:08.103
2023-02-06 15:44:08 Local computer time in SC Time Zone | 2023-02-06 15:44:08.103
2023-02-06 13:57:40 Server time in UTC | 2023-02-06 15:44:08.103
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-02-06 15:44:08.103
Program path: C:\SierraChart\ | 2023-02-06 15:44:08.103
Data Files path: C:\SierraChart\Data\ | 2023-02-06 15:44:08.103
OS Version Number: 10.0 | 2023-02-06 15:44:08.103
Locale Setting: C | 2023-02-06 15:44:08.103
DLLs: UserContributedStudies_64.dll | 2023-02-06 15:44:08.103
Allowed protected custom studies: | 2023-02-06 15:44:08.103
Crash reporter started: true | 2023-02-06 15:44:08.103

Added historical Intraday data request for F.US.MESH23 to the queue. | 2023-02-06 15:44:15.866
Intraday data recording state for symbol F.US.MESH23 is set to download 'Pending'. | 2023-02-06 15:44:15.866
Triggering next historical data download in queue. | 2023-02-06 15:44:15.866
HD Request # 43 | Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme | 2023-02-06 15:44:15.866
HD Request # 43 | Download start date-time: 2023-02-06 06:25:00.000000. File last date-time: 2023-02-06 15:44:15.705001 | 2023-02-06 15:44:15.866
HD Request # 43 | Disabling Intraday chart updating for symbol. | 2023-02-06 15:44:15.866
HD Request # 43 | Using server: ds26.sierracharts.com port 80 | 2023-02-06 15:44:15.867
Socket (5) | Creating socket. | 2023-02-06 15:44:15.867
Socket (5) | New receive buffer size: 5242880 | 2023-02-06 15:44:15.867
Socket (5) | Connecting to IP: 142.215.17.188. | 2023-02-06 15:44:15.867
Socket (5) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-02-06 15:44:15.979 *
Socket (5) | Socket gracefully closed by remote side. | 2023-02-06 15:44:15.979
Socket (5) | CloseSocket call. | 2023-02-06 15:44:15.979
Socket (0) | CloseSocket call. | 2023-02-06 15:44:15.979
Socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-02-06 15:44:15.979
Socket (5) | Closed. | 2023-02-06 15:44:15.979
HD Request # 43 | Error downloading historical Intraday data for F.US.MESH23. The network socket has been closed. Retrying download. | 2023-02-06 15:44:15.979
Added historical Intraday data request for F.US.MESH23 to the queue. | 2023-02-06 15:44:15.979
Triggering next historical data download in queue. | 2023-02-06 15:44:15.979
Historical data download thread signaled to stop. | 2023-02-06 15:44:15.979
HD Request # 43 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH23 | 2023-02-06 15:44:15.979
HD Request # 43 | Completion time: 0s. | 2023-02-06 15:44:15.979

HD Request # 44 | Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme | 2023-02-06 15:44:15.979
HD Request # 44 | Download start date-time: 2023-02-06 06:25:00.000000. File last date-time: 2023-02-06 15:44:15.705001 | 2023-02-06 15:44:15.980
HD Request # 44 | Disabling Intraday chart updating for symbol. | 2023-02-06 15:44:15.980
HD Request # 44 | Using server: ds28.sierracharts.com port 80 | 2023-02-06 15:44:15.980
Socket (5) | Creating socket. | 2023-02-06 15:44:15.980
Socket (5) | New receive buffer size: 5242880 | 2023-02-06 15:44:15.980
Socket (5) | Connecting to IP: 142.215.18.147. | 2023-02-06 15:44:15.980
Socket (5) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-02-06 15:44:16.105 *
Socket (5) | Socket gracefully closed by remote side. | 2023-02-06 15:44:16.105
Socket (5) | CloseSocket call. | 2023-02-06 15:44:16.105
Socket (0) | CloseSocket call. | 2023-02-06 15:44:16.105
Socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-02-06 15:44:16.105
Socket (5) | Closed. | 2023-02-06 15:44:16.105
HD Request # 44 | Error downloading historical Intraday data for F.US.MESH23. The network socket has been closed. Retrying download. | 2023-02-06 15:44:16.105
Added historical Intraday data request for F.US.MESH23 to the queue. | 2023-02-06 15:44:16.105
Triggering next historical data download in queue. | 2023-02-06 15:44:16.105
Historical data download thread signaled to stop. | 2023-02-06 15:44:16.105
HD Request # 44 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH23 | 2023-02-06 15:44:16.105
HD Request # 44 | Completion time: 1s. | 2023-02-06 15:44:16.105

HD Request # 45 | Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme | 2023-02-06 15:44:16.105
HD Request # 45 | Download start date-time: 2023-02-06 06:25:00.000000. File last date-time: 2023-02-06 15:44:15.705001 | 2023-02-06 15:44:16.106
HD Request # 45 | Disabling Intraday chart updating for symbol. | 2023-02-06 15:44:16.106
HD Request # 45 | Using server: ds23.sierracharts.com port 80 | 2023-02-06 15:44:16.106
Socket (5) | Creating socket. | 2023-02-06 15:44:16.106
Socket (5) | New receive buffer size: 5242880 | 2023-02-06 15:44:16.106
Socket (5) | Connecting to IP: 142.215.17.190. | 2023-02-06 15:44:16.106
Socket (5) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-02-06 15:44:16.226 *
Socket (5) | Socket gracefully closed by remote side. | 2023-02-06 15:44:16.226
Socket (5) | CloseSocket call. | 2023-02-06 15:44:16.226
Socket (0) | CloseSocket call. | 2023-02-06 15:44:16.226
Socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-02-06 15:44:16.226
HD Request # 45 | Error downloading historical Intraday data for F.US.MESH23. The network socket has been closed. Retrying download. | 2023-02-06 15:44:16.226
Socket (5) | Closed. | 2023-02-06 15:44:16.226
Historical data download thread signaled to stop. | 2023-02-06 15:44:16.226
HD Request # 45 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH23 | 2023-02-06 15:44:16.226
HD Request # 45 | Add time&sales data | Remembered last file record date-time: 2023-02-06 14:44:15.705001 | 2023-02-06 15:44:16.226
HD Request # 45 | Receiving Intraday data for F.US.MESH23 starting at 2023-02-06 15:44:15.787000 | 2023-02-06 15:44:16.226
HD Request # 45 | Truncating file to starting date-time of 2023-02-06 15:44:15.787. | 2023-02-06 15:44:16.226
HD Request # 45 | Error jumping to date-time during truncate. Error: Date-time is beyond last record in file. | 2023-02-06 15:44:16.226
Added 26 Time and Sales records to Intraday data file for F.US.MESH23 after download. | 2023-02-06 15:44:16.227
HD Request # 45 | Timestamp of first Intraday data file record written: 2023-02-06 15:44:15.787000. | 2023-02-06 15:44:16.227
HD Request # 45 | Completion time: 0s. | 2023-02-06 15:44:16.227
HD Request # 45 | Intraday data download complete for F.US.MESH23. Unique request ID: 15 | 2023-02-06 15:44:16.227
Removing historical data download ID 15. | 2023-02-06 15:44:16.227
Real-time Intraday chart data file updates started for F.US.MESH23 | 2023-02-06 15:44:16.227
Intraday chart data file opened for F.US.MESH23 | 2023-02-06 15:44:16.227
HD Request # 45 | Enabling Intraday chart updating for symbol. | 2023-02-06 15:44:16.227
F.US.MESH23[M] 1 Min #1 | Flagging to reload Intraday data on download completion. | 2023-02-06 15:44:16.227

Triggering next historical data download in queue. | 2023-02-06 15:44:16.227
No download requests in the queue to start downloads for. | 2023-02-06 15:44:16.227
F.US.MESH23[M] 1 Min #1 | Reloading chart. | 2023-02-06 15:44:16.508

[2023-02-06 14:59:18]
Sierra_Chart Engineering - Posts: 13609
We want you to set this setting to No, so you are not using Port 80:
Sierra Chart Server Settings: Use Port 80 for Historical Data (Global Settings >> Sierra Chart Server Settings >> General >> General)

After that:
Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-02-06 15:13:07]
chasepatrol - Posts: 7
Thank you for the swift response. I deactivated the port 80 in the Sierra Chart server settings, disconnected, connected again and then re-downloaded all data. But unfortunately the same error.

Attached the Message log of this one.... Do you have any idea and can read in the log what is the problem here?

Software version: 2332 64-bit | 2023-02-06 16:10:11.484
Primary Thread ID: 8028 | 2023-02-06 16:10:11.484
Usage end date: 2023-03-21 | 2023-02-06 16:10:11.484
Enabled for: Advanced Features 2. | 2023-02-06 16:10:11.484
Enabled for: Sierra Chart Historical Data Service. | 2023-02-06 16:10:11.484
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-06 16:10:11.484
Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-06 16:10:11.484
Enabled for exchange2: CME | 2023-02-06 16:10:11.484
Enabled for exchange2: fairx_exchange.data | 2023-02-06 16:10:11.484
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-06 16:10:11.484
Current selected Data/Trading service: CQG WebAPI | 2023-02-06 16:10:11.484
Custom symbol settings values: enabled | 2023-02-06 16:10:11.484
Chart Update Interval: 500 | 2023-02-06 16:10:11.484
Intraday Data Storage Time Unit: 0 | 2023-02-06 16:10:11.484
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-02-06 16:10:11.484
2023-02-06 15:10:11 Local computer time in UTC | 2023-02-06 16:10:11.484
2023-02-06 16:10:11 Local computer time in SC Time Zone | 2023-02-06 16:10:11.484
2023-02-06 14:58:38 Server time in UTC | 2023-02-06 16:10:11.484
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-02-06 16:10:11.484
Program path: C:\SierraChart\ | 2023-02-06 16:10:11.484
Data Files path: C:\SierraChart\Data\ | 2023-02-06 16:10:11.484
OS Version Number: 10.0 | 2023-02-06 16:10:11.485
Locale Setting: C | 2023-02-06 16:10:11.485
DLLs: UserContributedStudies_64.dll | 2023-02-06 16:10:11.485
Allowed protected custom studies: | 2023-02-06 16:10:11.485

File >> Disconnect selected. | 2023-02-06 16:10:15.480
CQG WebAPI | Sending Web API Logoff message. | 2023-02-06 16:10:15.480
CQG WebSocket socket (5) | CloseSocket call. | 2023-02-06 16:10:15.480
CQG WebSocket | WebSocket closed. | 2023-02-06 16:10:15.480
CQG WebAPI | WebSocket closed. | 2023-02-06 16:10:15.480
CQG WebSocket socket (5) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-02-06 16:10:15.481
SC Data - All Services | Waiting for socket receive thread to end | 2023-02-06 16:10:15.481
DTC Client socket (6) | CloseSocket call. | 2023-02-06 16:10:15.481
DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2023-02-06 16:10:15.481
SC Data - All Services | Disconnected from the server. | 2023-02-06 16:10:15.481
CQG WebAPI | Disconnected. | 2023-02-06 16:10:15.482
CQG WebSocket socket (5) | Write has completed. Shutdown being performed. | 2023-02-06 16:10:15.498
CQG WebSocket socket (5) | Shutdown started. Waiting for graceful close. | 2023-02-06 16:10:15.498

CQG WebAPI | Connecting to server api.cqg.com | 2023-02-06 16:10:22.115
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-02-06 16:10:22.115
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-02-06 16:10:22.235
CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-02-06 16:10:22.235
CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. | 2023-02-06 16:10:22.235
CQG WebSocket | Opening WebSocket. | 2023-02-06 16:10:22.255
CQG WebSocket | Sending WebSocket handshake. | 2023-02-06 16:10:22.255
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-02-06 16:10:22.376
CQG WebSocket | Server header | Connection: upgrade | 2023-02-06 16:10:22.376
CQG WebSocket | Server header | Sec-WebSocket-Accept: D4wcvU/aruAMvZkjfIlDkZmiCd8= | 2023-02-06 16:10:22.376
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-02-06 16:10:22.376
CQG WebSocket | Server header | Upgrade: websocket | 2023-02-06 16:10:22.376
CQG WebSocket | Server header | | 2023-02-06 16:10:22.376
CQG WebSocket | Web socket state is now open. | 2023-02-06 16:10:22.376
CQG WebAPI | WebSocket connected. | 2023-02-06 16:10:22.376
CQG WebAPI | Sending market data logon message. | 2023-02-06 16:10:22.376
CQG WebAPI | Base Time: 2023-02-05T09:16:13. 2023-02-05 09:16:13 | 2023-02-06 16:10:22.757
CQG WebAPI | Logon successful. Session Token = iHRtouGfK/73Uf+nyvVewfWZnB5ZtJeIjMpxapeIh6YjNLhMw/os7IUUtUB4CcwQXrywJ2axdw0 | 2023-02-06 16:10:22.757
CQG WebAPI | Connected to server complete. | 2023-02-06 16:10:22.757
Triggering next historical data download in queue. | 2023-02-06 16:10:22.758
Triggering next historical data download in queue. | 2023-02-06 16:10:22.758
Triggering next historical data download in queue. | 2023-02-06 16:10:22.758
Triggering next historical data download in queue. | 2023-02-06 16:10:22.758
Updated verified funded futures trading account ending date to: 2023-03-08 15:10:22 | 2023-02-06 16:10:22.758
CQG WebAPI | Sending Trade Accounts request message. | 2023-02-06 16:10:22.758
No download requests in the queue to start downloads for. | 2023-02-06 16:10:22.758
No download requests in the queue to start downloads for. | 2023-02-06 16:10:22.759
No download requests in the queue to start downloads for. | 2023-02-06 16:10:22.759
No download requests in the queue to start downloads for. | 2023-02-06 16:10:22.759
CQG WebAPI | Brokerage name: AMP. Account Name: 162120 | 2023-02-06 16:10:22.826
Updated verified funded futures trading account ending date to: 2023-03-08 15:10:22 | 2023-02-06 16:10:22.826
CQG WebAPI | Sending collateral subscribe request. | 2023-02-06 16:10:22.826
Mapping F.US.MESH23 to MESH23. Service code: cme | 2023-02-06 16:10:23.228
SC Data - All Services | Starting real-time market data updates for: F.US.MESH23 (MESH23). ID: 1 Service code: cme | 2023-02-06 16:10:23.228
SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-02-06 16:10:23.228
CQG WebAPI | Sending symbol resolution request for F.US.MESH23. ID: 45467 | 2023-02-06 16:10:23.228
SC Data - All Services | Requesting security definition data for: F.US.MESH23 (MESH23). ID: 1 | 2023-02-06 16:10:23.228
Added historical Intraday data request for F.US.MESH23 to the queue. | 2023-02-06 16:10:23.228
Intraday data recording state for symbol F.US.MESH23 is set to download 'Pending'. | 2023-02-06 16:10:23.228
Triggering next historical data download in queue. | 2023-02-06 16:10:23.228
Delaying start of download for F.US.MESH23 | 2023-02-06 16:10:23.236
DTC Client socket (2) | Creating socket. | 2023-02-06 16:10:23.241
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-06 16:10:23.241
DTC Client socket (2) | Connecting to IP: 162.251.232.244. | 2023-02-06 16:10:23.241
CQG WebAPI | Received symbol resolution report for symbol F.US.MESH23. Search Symbol: F.US.MESH23. Request ID: 45467. Contract ID: 1. | 2023-02-06 16:10:23.246
CQG WebAPI | Sending positions subscribe request. RequestID: 45468 | 2023-02-06 16:10:25.757
CQG WebAPI | Sending orders subscribe request. RequestID: 45469 | 2023-02-06 16:10:25.757
Historical Intraday data request for F.US.MESH23 is discarded because a matching download is in progress and the new one is not for earlier data. | 2023-02-06 16:10:32.177
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-06 16:10:44.274 *
DTC Client socket (2) | CloseSocket call. | 2023-02-06 16:10:44.274
DTC Client socket (2) | Closed. | 2023-02-06 16:10:44.274
DTC Client socket (0) | CloseSocket call. | 2023-02-06 16:10:44.274
SC Data - All Services | Disconnected from the server. | 2023-02-06 16:10:44.274
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-06 16:10:44.274
SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2023-02-06 16:10:46.284
DTC Client socket (2) | Creating socket. | 2023-02-06 16:10:46.285
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-06 16:10:46.285
DTC Client socket (2) | Connecting to IP: 142.215.17.190. | 2023-02-06 16:10:46.285
HD Request # 19 | Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme | 2023-02-06 16:10:54.228
HD Request # 19 | Download start date-time: 2023-02-06 16:10:15.000000. File last date-time: 2023-02-06 16:10:15.193000 | 2023-02-06 16:10:54.229
HD Request # 19 | Using server: ds26.sierracharts.com port 10150 | 2023-02-06 16:10:54.229
Socket (3) | Creating socket. | 2023-02-06 16:10:54.229
Socket (3) | New receive buffer size: 5242880 | 2023-02-06 16:10:54.229
Socket (3) | Connecting to IP: 142.215.17.188. | 2023-02-06 16:10:54.229
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-06 16:11:07.342 *
DTC Client socket (2) | CloseSocket call. | 2023-02-06 16:11:07.342
DTC Client socket (2) | Closed. | 2023-02-06 16:11:07.342
DTC Client socket (0) | CloseSocket call. | 2023-02-06 16:11:07.342
SC Data - All Services | Disconnected from the server. | 2023-02-06 16:11:07.342
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-06 16:11:07.342
SC Data - All Services | Connecting to the server ds23-2.sierracharts.com. Port 443 | 2023-02-06 16:11:09.352
DTC Client socket (2) | Creating socket. | 2023-02-06 16:11:09.353
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-06 16:11:09.353
DTC Client socket (2) | Connecting to IP: 142.215.17.187. | 2023-02-06 16:11:09.353
SC Data - All Services | Network connection to server complete. | 2023-02-06 16:11:09.470
SC Data - All Services | Starting socket receive thread. | 2023-02-06 16:11:09.470
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-06 16:11:09.470
SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-02-06 16:11:09.599
SC Data - All Services | Sending logon request message. | 2023-02-06 16:11:09.599
SC Data - All Services | Received logon response. | 2023-02-06 16:11:10.476
SC Data - All Services | Server Name: SC Realtime Server. | 2023-02-06 16:11:10.476
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-02-06 16:11:10.476
SC Data - All Services | Successfully connected. | 2023-02-06 16:11:10.476
SC Data - All Services | Trading is not supported. | 2023-02-06 16:11:10.476
SC Data - All Services | Restarting real-time data updates for symbol: F.US.MESH23 -> MESH23 | 2023-02-06 16:11:10.476
SC Data - All Services | Received security definition for symbol F.US.MESH23 | 2023-02-06 16:11:10.681
Socket (3) | CloseSocket call. | 2023-02-06 16:11:14.221
Socket (3) | Closed. | 2023-02-06 16:11:14.221
HD Request # 19 | Error downloading historical Intraday data for F.US.MESH23. Timeout error connecting to server. | 2023-02-06 16:11:14.221
Added historical Intraday data request for F.US.MESH23 to the queue. | 2023-02-06 16:11:14.221
Triggering next historical data download in queue. | 2023-02-06 16:11:14.221
Historical data download thread signaled to stop. | 2023-02-06 16:11:14.221
HD Request # 19 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH23 | 2023-02-06 16:11:14.221
HD Request # 19 | Completion time: 20s | 2023-02-06 16:11:14.222

HD Request # 20 | Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme | 2023-02-06 16:11:14.222
HD Request # 20 | Download start date-time: 2023-02-06 16:10:15.000000. File last date-time: 2023-02-06 16:10:15.193000 | 2023-02-06 16:11:14.222
HD Request # 20 | Using server: ds28.sierracharts.com port 10149 | 2023-02-06 16:11:14.222
Socket (3) | Creating socket. | 2023-02-06 16:11:14.222
Socket (3) | New receive buffer size: 5242880 | 2023-02-06 16:11:14.222
Socket (3) | Connecting to IP: 142.215.18.147. | 2023-02-06 16:11:14.222
Socket (3) | CloseSocket call. | 2023-02-06 16:11:34.224
Socket (3) | Closed. | 2023-02-06 16:11:34.224
HD Request # 20 | Error downloading historical Intraday data for F.US.MESH23. Timeout error connecting to server. | 2023-02-06 16:11:34.224
Added historical Intraday data request for F.US.MESH23 to the queue. | 2023-02-06 16:11:34.224
Triggering next historical data download in queue. | 2023-02-06 16:11:34.224
Historical data download thread signaled to stop. | 2023-02-06 16:11:34.224
HD Request # 20 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH23 | 2023-02-06 16:11:34.224
HD Request # 20 | Completion time: 20s | 2023-02-06 16:11:34.224

HD Request # 21 | Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme | 2023-02-06 16:11:34.224
HD Request # 21 | Download start date-time: 2023-02-06 16:10:15.000000. File last date-time: 2023-02-06 16:10:15.193000 | 2023-02-06 16:11:34.225
HD Request # 21 | Using server: ds23.sierracharts.com port 10150 | 2023-02-06 16:11:34.225
Socket (3) | Creating socket. | 2023-02-06 16:11:34.225
Socket (3) | New receive buffer size: 5242880 | 2023-02-06 16:11:34.225
Socket (3) | Connecting to IP: 142.215.17.190. | 2023-02-06 16:11:34.225
Socket (3) | CloseSocket call. | 2023-02-06 16:11:54.224
HD Request # 21 | Error downloading historical Intraday data for F.US.MESH23. Timeout error connecting to server. | 2023-02-06 16:11:54.224
Socket (3) | Closed. | 2023-02-06 16:11:54.224
Historical data download thread signaled to stop. | 2023-02-06 16:11:54.224
HD Request # 21 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH23 | 2023-02-06 16:11:54.224
HD Request # 21 | Add time&sales data | Remembered last file record date-time: 2023-02-06 15:10:15.193000 | 2023-02-06 16:11:54.225
HD Request # 21 | Receiving Intraday data for F.US.MESH23 starting at 2023-02-06 16:11:48.160000 | 2023-02-06 16:11:54.225
Added 673 Time and Sales records to Intraday data file for F.US.MESH23 after download. | 2023-02-06 16:11:54.225
HD Request # 21 | Timestamp of first Intraday data file record written: 2023-02-06 16:11:48.160000 | 2023-02-06 16:11:54.225
HD Request # 21 | Completion time: 20s | 2023-02-06 16:11:54.226
HD Request # 21 | Intraday data download complete for F.US.MESH23. Unique request ID: 7 | 2023-02-06 16:11:54.226
Removing historical data download ID 7. | 2023-02-06 16:11:54.226
Real-time Intraday chart data file updates started for F.US.MESH23 | 2023-02-06 16:11:54.226
Intraday chart data file opened for F.US.MESH23 | 2023-02-06 16:11:54.226
HD Request # 21 | Enabling Intraday chart updating for symbol. | 2023-02-06 16:11:54.226

Triggering next historical data download in queue. | 2023-02-06 16:11:54.226
No download requests in the queue to start downloads for. | 2023-02-06 16:11:54.226
Opened cached Intraday file: C:\SierraChart\Data\F.US.MESH23.scid. Thread ID: 3768 | 2023-02-06 16:11:55.176
CQG WebSocket socket (5) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-02-06 16:12:33.177
CQG WebSocket socket (5) | Closed. | 2023-02-06 16:12:33.177
DTC Client socket (6) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-02-06 16:12:33.177
DTC Client socket (6) | Closed. | 2023-02-06 16:12:33.177

[2023-02-06 15:35:58]
Sierra_Chart Engineering - Posts: 13609
These are the relevant messages:

DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-06 16:11:07.342 *


HD Request # 20 | Error downloading historical Intraday data for F.US.MESH23. Timeout error connecting to server. | 2023-02-06 16:11:34.224

Refer to:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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