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Direct MessagesDate/Time: Thu, 25 Apr 2024 08:56:05 +0000
delayed data
View Count: 282
| [2022-12-02 00:45:19] |
| User653923 - Posts: 52 |
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Hi there! I am getting 10 min delayed data for the last three days and need your help. Will appreciated your quick response! Thanks |
| [2022-12-02 16:06:10] |
| John - SC Support - Posts: 31098 |
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The reason you are getting delayed data for the CME Group is because you have a Non-Professional exchange active, which requires that you connect to your live, funded, futures trading account at least once a month for verification. You have not connected to your trading account in over a month, therefore the verified until date has passed. If you need information on how to setup your system to connect to your trading service, then let us know what trading service you are using and we can then point you to the proper instructions. You should not be having any issues with the NADAQ TotalView data, as that does not have the requirement that the CME group does. If you are having an issue with this data, then let us know the symbol you are using and we will look into it further. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-02 16:13:59] |
| User653923 - Posts: 52 |
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Thank you for your response. Would you please let me know how to reactivate my live trading account. I had tried to connect to interactive brokers yesterday but it’s still not helping.
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| [2022-12-02 18:43:19] |
| John - SC Support - Posts: 31098 |
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Follow the instructions at the following link to connect to your Interactive Brokers account: Interactive Brokers Trading Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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