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Date/Time: Tue, 23 Apr 2024 08:03:11 +0000

How to Post a Message for Support

Cannot Connect to Denali Data Exchange Feed

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[2022-11-29 14:23:29] #1 [Go To First Post]
DGee - Posts: 82
Can someone with Sierra check my account. I made 4 payments cause SC keeps saying I need to pay over and over again and I still don't have real-time data. I have a support ticket out but there is no response over there. Thought to check in the board to see if I can get assistance?? Currently under SC Package 11.. just don't understand the account control board. I select the To Do items. All but Denali continues to ask to purchase over and over again.

[2022-11-29 14:40:12] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
Your Sierra Chart account is fine. What symbol do you need real-time data for? Just tell us one symbol only. Where exactly do you see this? All but Denali continues to ask to purchase over and over again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-29 14:47:16

[2022-11-29 14:47:57] #3 [Go To First Post]
DGee - Posts: 82
I went to Global Setting>Symbol Settings>Update From Server. Figuring that would update everything? I need NQ, ES, CL, GC, SI and it's delayed. What am I supposed to chose in Data/Trade Service Settings>Current Selected Service List? I chose Rithmic and nothing happens so I chose SC Data - All Services.. I get the data but delayed.

[2022-11-29 15:27:28] #4 [Go To First Post]
DGee - Posts: 82
I've been waiting since 4am to resolve this. You think I can get an answer sometime soon?

[2022-11-29 15:43:58] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
You need to activate the exchange that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed We see that your account is set to use market data on two computers at the same time . Do you require that? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-29 15:44:04

[2022-11-29 15:46:19] #6 [Go To First Post]
DGee - Posts: 82
no

[2022-11-29 15:46:56] #7 [Go To First Post]
DGee - Posts: 82
So I need to make another payment?

[2022-11-29 15:50:52] #8 [Go To First Post]
DGee - Posts: 82
This is now the 5th payment I made today.

[2022-11-29 15:52:19] #9 [Go To First Post]
DGee - Posts: 82
data is still delayed!!

[2022-11-29 15:54:18] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
No there is definitely not a need to make another payment. We have activated the CME group top of book exchange for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-29 15:55:32] #11 [Go To First Post]
DGee - Posts: 82
I scrolled down to hit activate it keeps brining me up to make another payment.


sc.PNG / V - Attached On 2022-11-29 15:55:12 UTC - Size: 22.18 KB - 58 views

[2022-11-29 15:59:40] #12 [Go To First Post]
DGee - Posts: 82
Alright finally got the live data. You had to intervene in order to make this work? I don't have market depth right now.

[2022-11-29 16:05:43] #13 [Go To First Post]
DGee - Posts: 82
Market Depth does not work

[2022-11-29 16:07:53] #14 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
We did not activate market depth for you. Your account for this month is set to pay two exchange fees. That does not go down to one exchange fee until next month and therefore would be $66 for another two days for market depth. Is this worth it for you? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-29 16:12:03] #15 [Go To First Post]
DGee - Posts: 82
No that is not worth it. How do I set that up.. I'm afraid I'm going to go through all this again in two days looking for market depth.

[2022-11-29 16:29:34] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
Contact us here Wednesday evening this week and we will get the proper exchange activated for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-29 16:36:54] #17 [Go To First Post]
DGee - Posts: 82
Great.. thank you!

[2022-12-02 16:47:13] #18 [Go To First Post]
DGee - Posts: 82
Hello- following up so that I can get Market Depth on my SC? Thank you.

[2022-12-02 18:54:35] #19 [Go To First Post]
John - SC Support - Posts: 31027
We have activated the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts" for you. You will need to have at least $33.00 in your account before the first day of each month in order to pay the exchange fee, which is due on the first day of each month. Keep in mind the exchange fee is separate from your Service Package fee, which next comes up for renewal on December 22, 2022. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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