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Direct MessagesDate/Time: Fri, 19 Apr 2024 15:23:21 +0000
Frozen chart, spreadsheet
View Count: 309
| [2022-11-16 22:48:49] |
| User242688 - Posts: 7 |
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Hello, from time to time, my account are experiencing freezing chart and the data on spreadsheet are not showing or not refreshing. I checked data/trading service and seems everything looks fine. Just wondering is there anything wrong with my account? Many thanks |
| [2022-11-16 23:17:32] |
| John - SC Support - Posts: 30956 |
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This would not be related to "freezing charts" or issues with the spreadsheet, but you are not getting the real-time data from us for the CME Group data as you have not connected to a live, funded, futures trading account this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you are fine with getting the delayed streaming data for the CME Group data, then you do not need to do anything further. In terms of the system freezing or issues with the spreadsheet not refreshing, start by getting us your Message Log and we will take a look and see if there are any connectivity issues showing in there. Follow the instructions at the following link to get us your Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-16 23:28:25] |
| User242688 - Posts: 7 |
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Hello John, But I'm paying the professional fees and has sign the thing to be not exempted, I thought I don't need to connect to a account. Can you please check |
| [2022-11-17 01:46:27] |
| Sierra_Chart Engineering - Posts: 14013 |
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Yes you are correct. You are using professional fees and you do not need to connect to a trading account. When you say that data on the spreadsheets is not refreshing, is Sierra Chart in a frozen inoperable state during that time? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-17 01:59:16] |
| User242688 - Posts: 7 |
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Yes, and it’s just all zeros on the spreadsheet. Meanwhile, the price is not moving on the chart. I need to manually refreshing it to get the new price.
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| [2022-11-17 02:26:40] |
| Sierra_Chart Engineering - Posts: 14013 |
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From our perspective it is hard to understand exactly what is happening. You should not have any data feed issues. We want you to close all Chartbooks and spreadsheets and just open a single chart and see if you have a problem. Also refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-17 22:03:32] |
| User242688 - Posts: 7 |
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As time goes, it magically cured itself today. but this problem happens like once or twice a month. Any idea what might be causing it? and it only appears on this account, I have two.
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| [2022-11-18 02:24:17] |
| Sierra_Chart Engineering - Posts: 14013 |
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It is a performance/high CPU usage condition. All the things that can cause performance issues are documented here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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