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Date/Time: Fri, 29 Mar 2024 05:33:06 +0000



SC Data lag/disconnects

View Count: 371

[2022-10-27 20:09:30]
User909252 - Posts: 20
Frequently in big moves, like this recent earnings release, I will either have significantly delayed data (the US open today) or a complete disconnect.

SC Data - All Services | Real-time data for symbol ESZ22-CME is currently unavailable. | 2022-10-27 20:02:09.490
SC Data - All Services | Real-time data for symbol NQZ22-CME is currently unavailable. | 2022-10-27 20:02:09.490

I have to keep open another platform just so i know if i'm behind or not... why is this?
[2022-10-27 22:17:45]
John - SC Support - Posts: 30444
We are in the process of reworking our network infrastructure and we think what you are seeing is related to this, which is why we are reworking it. Please give us a week to finish the work on this and then let us know if you continue to have an issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
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[2022-11-10 17:15:26]
User909252 - Posts: 20
Had a nice issue today on CPI. Data froze for a good 5-10sec. For me and some friends.
[2022-11-10 21:34:47]
Sierra_Chart Engineering - Posts: 13625
We are aware that one of our servers with a small percentage of the users had a data lag and that server has been taken off-line in the morning. It was a backup server.

Most likely you were affected by the above issue.

We did not notice any other issues. But we are still the process of doing some network upgrades.

An important network upgraded we expect to be completed this Friday. We apologize for the delay. This is a delay on the data center side which we are very very unhappy about and that has been communicated to them clearly. Incompetence on their part.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-11-10 21:39:15

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