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Date/Time: Thu, 25 Apr 2024 15:15:58 +0000

How to Post a Message for Support

Im trying to use the g7fx preloaded dom.

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[2022-10-04 22:20:16] #1 [Go To First Post]
User000007 - Posts: 1
Im trying to use the g7fx preloaded dom. Intraday chart data file opened for F.US.CLEG22 \| 2022-09-27 20:03:05.061 Requesting market depth updates for: F.US.BP6H22 if supported. \| 2022-09-27 20:03:05.265 Separate subscription for market depth updates not supported. F.US.BP6H22 \| 2022-09-27 20:03:05.265 Requesting market depth updates for: F.US.CLEG22 if supported. \| 2022-09-27 20:03:05.265 Separate subscription for market depth updates not supported. F.US.CLEG22 \| 2022-09-27 20:03:05.265 Requesting market depth updates for: F.US.EPH22 if supported. \| 2022-09-27 20:03:05.265 Separate subscription for market depth updates not supported. F.US.EPH22 \| 2022-09-27 20:03:05.265 Requesting market depth updates for: F.US.EU6H22 if supported. \| 2022-09-27 20:03:05.265 Separate subscription for market depth updates not supported. F.US.EU6H22 \| 2022-09-27 20:03:05.265 Requesting market depth updates for: F.US.TYAH22 if supported. \| 2022-09-27 20:03:05.265 Separate subscription for market depth updates not supported. F.US.TYAH22 \| 2022-09-27 20:03:05.265 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2022-09-27 20:04:08.896 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2022-09-27 20:04:08.896 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Deleting network socket now after delay. \| 2022-09-27 20:04:38.897

[2022-10-05 13:36:19] #2 [Go To First Post]
John - SC Support - Posts: 31105
Our servers are showing that your Current Selected Service is set to SC Data - All Services. But the symbols listed in the portion of the Message Log you sent shows CQG style symbols. If the service is set to SC Data - All Services, then select Edit >> Translate Symbols to Current Service. This will change the symbols to what is needed for the service setting and you should start getting the delayed streaming data for those symbols. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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