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Date/Time: Tue, 23 Apr 2024 10:11:48 +0000

How to Post a Message for Support

data

View Count: 356

[2022-10-03 22:21:34] #1 [Go To First Post]
Jgeidson87 - Posts: 12
Hello, I am no longer receiving futures data. i have my Apex account connected to sierra and i havent been trading in my main futures account due to that please assist on what i should do i need data for monday

[2022-10-04 07:34:13] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your live funded trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-04 17:53:08] #3 [Go To First Post]
Jgeidson87 - Posts: 12
I have sent in my account statement 3 times now and just get the same response back about connecting my account. you do not support ninja trader so i have been told to send in an account statement each month. i sent in my first statement on Saturday another Monday and another today. each time met with what seems like an automated response telling me to connect my account. i have missed two days of data at this point and am becoming extremely frustrated. please advise me on how to get someone to check the statement and reactivate my data

[2022-10-04 19:43:19] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
We have temporarily authorized the data. We will have someone follow up with you in regards to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-04 19:57:41] #5 [Go To First Post]
SC Support - Posts: 1793
Hi there John, I can give you a call now to speak about these topics if you wish? Please let me know.

[2022-10-04 20:38:05] #6 [Go To First Post]
SC Support - Posts: 1793
Spoke to Jgeidson87, waiting on his new statement.

[2022-10-05 00:50:51] #7 [Go To First Post]
SC Support - Posts: 1793
Issue resolved. Thank you John

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