Login Page - Create Account

Support Board

Date/Time: Fri, 27 Jan 2023 13:58:24 +0000


View Count: 87

[2022-09-26 19:35:25]
Jörg Oberkersch - Posts: 2
Haben Sie mein Bild gesehen? Ich habe zwei Zahlungen gemacht wie jeden Monat, aber die Daten habe ich vom 26.08.22 bis Heute nicht Der Monat ist sinnlos verstrichen
[2022-09-26 21:37:59]
John - SC Support - Posts: 21711
From Google Translate:
Have you seen my picture? I made two payments like every month, but I didn't have the data from 08/26/22 to today. The month has passed pointlessly

There is no image attached to this thread and the only other post you have is from two months ago. So we do not know what you are referring to in terms of a picture.

In terms of data, the CME Group exchange that you had active (Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts) did not renew on September 1, 2022 due to insufficient funds in your account on that day. The cost for the exchange is $33.00 USD per month and is due on the first day of each month. The exchange fees are separate from the Usage Time fees.

To fix the data, you need to ensure you have enough funds in your account and reactivate the exchange at the following link:

Just keep in mind that you pay the full amount for the month regardless of when in the month you activate the exchange (the exchanges are not pro-rated). So if you activate the exchange today (September 26, 2022) you will pay the full $33.00 for the remainder of September (4 days) and then you will need to pay the $33.00 again on October 1, 2022. So you may want to wait until October 1, 2022.

Also, we see that your non-professional verification date ends on September 30, 2022. So you will want to be sure you connect Sierra Chart to your live, funded, trading account in order to be able to get the data at the non-professional rate. Refer to the following for more information on this:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account