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Date/Time: Fri, 19 Apr 2024 05:00:28 +0000

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TSX data

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[2022-06-08 22:58:36] #1 [Go To First Post]
User900285 - Posts: 84
Hi, when I try to load TSX symbols there are issues and inconsistencies. Is this data feed still supported for delayed data and real time data? For example when using these symbols FCR-UN.TO, GRT-UN.TO, the historical chart loads all days up until May 5th, 2022. With a different symbol like DOL.TO, the historical chart loads fully until todays date. With the symbol DOL.TO on an intraday chart, when selecting Edit > Delete all data and Download, it provides an error message. The message is 'Download Failed, error downloading historical intraday data, Historical data file not available for symbol'. All symbol settings are set to the defaults and Chart Settings > Symbol Settings > Auto-Set from Data Feed is set to Yes.

[2022-06-09 14:56:11] #2 [Go To First Post]
John - SC Support - Posts: 30953
We are no longer offering data for TSX. Anything you are getting is just luck and is because of our old connection to our data provider for that data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-09 15:03:54] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is a problem with the Symbol Settings. And they need to be updated, since we are no longer offering real time Canadian stock data, and we will get this taken care of. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-09 16:49:16] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-09 18:05:48] #5 [Go To First Post]
User900285 - Posts: 84
I followed the instructions to update the symbol settings and reconnect to the data feed, and delete all data and download the data for the symbol. The result is the same on the first two symbols with the data only going until May 5th on a historical chart. Since I was trying to do this in a sub instance I did also try it in a main instance and in that case I could not get any data at all to load. This is no big deal, it would be nice to keep support for TSX historical and delayed data but I understand if it is an unpopular request.

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