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Date/Time: Thu, 28 Mar 2024 13:00:02 +0000



delayed data

View Count: 432

[2022-06-01 13:52:32]
351616 - Posts: 4
I have done the monthly disconnect, connect to live account, and then reconnect to sierra but I am still only getting delayed data. I am getting a yellow message stating, "waiting to reconnect" when I hit ok for the live account. It never connects. The broker at Edge clear said to tell you that I have a live account with them. What should I do to get the live data reestablished?
[2022-06-01 16:32:55]
John - SC Support - Posts: 30401
Your trading account verification end date is May 31, 2022, which is why you are not getting the real-time data.

What order routing service are you setup with at Edge Clear?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-01 17:28:16]
351616 - Posts: 4
rithmic
[2022-06-01 18:00:28]
User170930 - Posts: 3
Hi there, I'm just getting delayed data (by 10 mins). I'm connected to Sierra Chart all services and on Service Package 12. Can you help?

Active Service: 12 - Advanced MBO + Denali Data Feed - Active until: 2022-06-29 23:59:59 UTC
[2022-06-01 21:23:11]
John - SC Support - Posts: 30401
351616:

Your Trade Account Verification Date is now June 30, 2022, so you were able to get the connection. You should be fine going forward.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-01 21:23:42]
John - SC Support - Posts: 30401
User170930:

What are the exchanges for which you want real-time data?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-01 21:26:20]
User170930 - Posts: 3
Thank you! Trying to get ES Futures.
[2022-06-01 22:15:52]
John - SC Support - Posts: 30401
Trying to get ES Futures.

The first thing you need to be aware of is the CME Group requirement that you have a live, funded, futures trading account to which you can connect Sierra Chart in order to qualify for the non-professional exchange fees. Refer to the following for more information:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges

If you do not have a live account, then we recommend the service outlined at the following link to get one that will qualify for the CME Group requirement for a minimal outlay of funds:
Easy Solution to CME Funded Trading Account Requirement

Once you work out the above, then you will go through the Setup Instructions for the CME Group data here:
Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges*


But, if you are not doing live trading, then we recommend using our Delayed Streaming Data, which is available for all Service Packages at no extra cost. Refer to the following:
Delayed Exchange Data Feed
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-01 22:26:03]
User170930 - Posts: 3
Thanks, that's really helpful. Is TD Ameritrade supported?
[2022-06-01 22:30:50]
John - SC Support - Posts: 30401
Sorry - TD Ameritrade is not supported.

We have support for CQG, Rithmic, and our own Teton Order Routing services, as well as support for Interactive Brokers.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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