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connection to CQG data service problem

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[2014-04-30 14:57:25] #1 [Go To First Post]
User72106 - Posts: 3
Hello, I have a big troubles with CQG data feed today. The connection seems to be all right, but I got just 10 minutes delayed data and the process is not going on. It just stops (with 10 mins delay), then I disconnect and reconnect to data service again, but again I got just delayed data without any continuation. Is that SC problem or CQG problem? What should I do to have continuing stream of data again? Thank you for answer.

[2014-04-30 18:51:29] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The historical data will be delayed by 10 minutes. Refer to the What Is Included section here about this: https://www.sierrachart.com/index.php?l=doc/CQGTrading.php#Included It also sounds like you are not receiving real-time data. To help with that problem , restart Sierra Chart, open a chart and then provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Almost certainly this is going to be a configuration issue with your CQG account that the broker needs to resolve . So we cannot resolve that for you but we can tell you what exactly what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-30 22:29:16] #3 [Go To First Post]
User72106 - Posts: 3
Yes, I'm still not receiving real time data and I'm sending you a copy of the Message Log. Thank you very much for your answer. Software version: 1128 \| 2014-04-30 23:55:40 Usage end date: 2014-06-01 \| 2014-04-30 23:55:40 Enabled for: Advanced Features. \| 2014-04-30 23:55:40 Enabled for: Sierra Chart Historical Data Service. \| 2014-04-30 23:55:40 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-04-30 23:55:40 Active service: CQG Trading \| 2014-04-30 23:55:40 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2014-04-30 23:55:40 2014-04-30 23:55:40 Local computer clock time \| 2014-04-30 23:55:40 2014-04-30 21:55:40 GMT time \| 2014-04-30 23:55:40 2014-04-30 23:55:40 Time zone adjusted time \| 2014-04-30 23:55:40 Time difference to server time: 1 seconds. \| 2014-04-30 23:55:40 Program path: C:\SierraChart\ \| 2014-04-30 23:55:40 Data Files path: C:\SierraChart\Data\ \| 2014-04-30 23:55:40 OS Version Number: 6.1 \| 2014-04-30 23:55:40 Checking for new symbol settings for cqg \| 2014-04-30 23:55:40 Symbol settings are up-to-date for cqg \| 2014-04-30 23:55:40 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-04-30 23:55:45 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-04-30 23:55:45 The network socket is connected. \| 2014-04-30 23:55:45 CQG Trading FIX: Sending the Logon message. \| 2014-04-30 23:55:45 CQG Trading: Connected to trading server. \| 2014-04-30 23:55:46 CQG Trading: Not connecting to market data server because there is no Username set. \| 2014-04-30 23:55:46 CQG Trading: Market data session connected. \| 2014-04-30 23:55:46 CQG Trading - Starting real-time market data updates for: F.US.YMM14 \| 2014-04-30 23:56:14 CQG Trading: Sending symbol resolution request for F.US.YMM14 \| 2014-04-30 23:56:14 Websocket SendFrame called when websocket not open \| 2014-04-30 23:56:14 Problem sending protocol buffer message on websocket. \| 2014-04-30 23:56:14 HD Request # 2 - Downloading Intraday chart data for F.US.YMM14 to the file F.US.YMM14.scid. Service: cbot \| 2014-04-30 23:56:14 HD Request # 2 - Download start Date-Time: 2014-04-30 17:27:05.0 \| 2014-04-30 23:56:14 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 \| 2014-04-30 23:56:14 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-04-30 23:56:14 The network socket is connected. \| 2014-04-30 23:56:15 HD Request # 2 - Sending historical data logon request message. \| 2014-04-30 23:56:15 HD Request # 2 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-04-30 17:27:05. Record interval: 1 . Symbol: YMM4 \| 2014-04-30 23:56:15 HD Request # 2 - Decompressing data. \| 2014-04-30 23:56:15 HD Request # 2 - Receiving Intraday data for F.US.YMM14 starting at 2014-04-30 17:27:05 \| 2014-04-30 23:56:15 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-04-30 17:27:08 \| 2014-04-30 23:56:15 Socket has been shutdown and closed. \| 2014-04-30 23:56:16 The network socket for historical data has been closed. \| 2014-04-30 23:56:16 HD Request # 2 - Received 7289 records from 2014-04-30 17:27:05 to 2014-04-30 23:14:53 (5.8 hours) and wrote 7288 records for F.US.YMM14 \| 2014-04-30 23:56:16 HD Request # 2 - Intraday download COMPLETE for F.US.YMM14. Completion time: 2s \| 2014-04-30 23:56:16 Real-time Intraday chart data file updates started for F.US.YMM14 \| 2014-04-30 23:56:16 File >> Disconnect selected. \| 2014-05-01 00:11:17 CQG Trading FIX: Sending a Logout message. \| 2014-05-01 00:11:17 CQG Trading: Disconnected. \| 2014-05-01 00:11:17 CQG Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty \| 2014-05-01 00:11:18 Socket has been shutdown and closed. \| 2014-05-01 00:11:18 CQG Trading FIX: Logged out and disconnected. \| 2014-05-01 00:11:18 CQG Trading FIX: Disconnected. \| 2014-05-01 00:11:18 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-05-01 00:11:22 Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-05-01 00:11:22 The network socket is connected. \| 2014-05-01 00:11:23 CQG Trading FIX: Sending the Logon message. \| 2014-05-01 00:11:23 CQG Trading: Connected to trading server. \| 2014-05-01 00:11:23 CQG Trading: Not connecting to market data server because there is no Username set. \| 2014-05-01 00:11:23 CQG Trading: Market data session connected. \| 2014-05-01 00:11:23 CQG Trading - Starting real-time market data updates for: F.US.YMM14 \| 2014-05-01 00:11:23 CQG Trading: Sending symbol resolution request for F.US.YMM14 \| 2014-05-01 00:11:23 Websocket SendFrame called when websocket not open \| 2014-05-01 00:11:23 Problem sending protocol buffer message on websocket. \| 2014-05-01 00:11:23 HD Request # 3 - Downloading Intraday chart data for F.US.YMM14 to the file F.US.YMM14.scid. Service: cbot \| 2014-05-01 00:11:23 HD Request # 3 - Download start Date-Time: 2014-04-30 23:14:53.0 \| 2014-05-01 00:11:23 HD Request # 3 - Using server: scdf1.sierracharts.com port 10149 \| 2014-05-01 00:11:23 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-05-01 00:11:23 The network socket is connected. \| 2014-05-01 00:11:24 HD Request # 3 - Sending historical data logon request message. \| 2014-05-01 00:11:24 HD Request # 3 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-04-30 23:14:53. Record interval: 1 . Symbol: YMM4 \| 2014-05-01 00:11:24 HD Request # 3 - Decompressing data. \| 2014-05-01 00:11:24 HD Request # 3 - Receiving Intraday data for F.US.YMM14 starting at 2014-04-30 23:14:53 \| 2014-05-01 00:11:24 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-05-01 00:00:00 \| 2014-05-01 00:11:24 Socket has been shutdown and closed. \| 2014-05-01 00:11:24 The network socket for historical data has been closed. \| 2014-05-01 00:11:24 HD Request # 3 - Received 20 records from 2014-04-30 23:14:53 to 2014-05-01 00:01:19 (46.4 minutes) and wrote 19 records for F.US.YMM14 \| 2014-05-01 00:11:24 HD Request # 3 - Intraday download COMPLETE for F.US.YMM14. Completion time: 1s \| 2014-05-01 00:11:24 Real-time Intraday chart data file updates started for F.US.YMM14 \| 2014-05-01 00:11:24

[2014-05-01 00:28:58] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
CQG Trading: Not connecting to market data server because there is no Username set. \| 2014-04-30 23:55:46 This is the problem. Select Global Settings >> Data/Trade Service Settings. Enter your CQG Username and Password in the Market Data Connection Details frame. After this reconnect to the data feed with File >> Disconnect and File >> Connect to Data Feed. If you still have a problem post the Message Log again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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