Login Page - Create Account

Support Board


Date/Time: Tue, 16 Apr 2024 22:03:05 +0000



Connect to Data Feed | Service Package does not support this function

View Count: 401

[2022-05-23 00:26:38]
StevieD - Posts: 39
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-05-22 17:14:51.104 *

Sierra Account paid up through mid-june 2022
Funded account @ AMP
CQG data feed

Unable to connect to data feed!

And how about a sticky thread with an update procedure for AMP w/CQG customers.
[2022-05-23 07:05:34]
Sierra Chart Engineering - Posts: 104368
Restart Sierra Chart and try connecting again. You should be able to. If not let us know. We set your account to evaluate the highest Service Package for 30 days.

This is the related thread:
Service Package Changes | Discontinued External Services | Reducing Overall Costs

And also there is a message in the System Notification Window that opens when you start Sierra Chart about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-23 07:06:13

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account