Home >> Support Board

Support Board

Date/Time: Fri, 19 Apr 2024 13:34:38 +0000

How to Post a Message for Support

Error message that I can't trade live while in SIM. I'm not trying to trade live.

View Count: 310

[2022-05-12 17:00:25] #1 [Go To First Post]
User653934 - Posts: 17
SC thinks I'm trying to trade live when I'm actually trying to trade SIM. Cannot trade live when SIM is activated. I want SIM activated.

[2022-05-12 17:45:52] #2 [Go To First Post]
John - SC Support - Posts: 30953
How are you entering the trade? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-12 17:47:59] #3 [Go To First Post]
User653934 - Posts: 17
Entering on a DOM attached to a trade chart.

[2022-05-12 17:58:58] #4 [Go To First Post]
John - SC Support - Posts: 30953
What trading account is selected on the Trade Window? Refer to the following for where to find the account: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-12 18:14:01] #5 [Go To First Post]
User653934 - Posts: 17
Sim 1 Looks to be working now. I don't know what that was all about.

To post a message in this thread, you need to log in with your Sierra Chart account: