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Date/Time: Fri, 29 Mar 2024 15:34:22 +0000



Data Problem

View Count: 415

[2022-03-24 19:57:08]
PolandSpringer - Posts: 24
Hello,

I have been having issues with data on historical charts. It is not loading the prior day's candle on most historical charts. For example, all historical charts I looked at today only show yesterday's candle and nothing for today despite the market being open for 4+ hours.

Also having issues with the new free NYSE intraday data, it is not updating on my chart. At the time I only have delayed data but I need to delete & download data for anything to update on an intraday chart (1min, 5min, etc.) If we can get that fixed, is it still necessary to pay for real-time data (w/ service package 12)?

*Yes I have updated to latest pre-release
*Yes I have updated global symbol settings after updating Sierra
*Intraday download interval for non-realtime symbols is set to zero
*Allow support for sierrachart data feed is set to yes
*Ensured timezone is set correctly in Global -> Time zone

Thanks for your help!
[2022-03-24 20:48:27]
John - SC Support - Posts: 30459
I have been having issues with data on historical charts. It is not loading the prior day's candle on most historical charts. For example, all historical charts I looked at today only show yesterday's candle and nothing for today despite the market being open for 4+ hours.

We need to know a symbol for which you have this issue.

Also having issues with the new free NYSE intraday data, it is not updating on my chart. At the time I only have delayed data but I need to delete & download data for anything to update on an intraday chart (1min, 5min, etc.) If we can get that fixed, is it still necessary to pay for real-time data (w/ service package 12)?

Make sure you have the symbol correct. You need to add the suffix of '-NQTV' to the end of the symbol to get the delayed streaming data for the NASDAQ TotalView data. For example, to get the delayed streaming data for Apple, you would need to use the symbol 'AAPL-NQTV'.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-03-24 21:52:29]
PolandSpringer - Posts: 24
We need to know a symbol for which you have this issue.

X, CAT, NUE, etc. (any NYSE ticker)

Make sure you have the symbol correct. You need to add the suffix of '-NQTV' to the end of the symbol to get the delayed streaming data for the NASDAQ TotalView data. For example, to get the delayed streaming data for Apple, you would need to use the symbol 'AAPL-NQTV'.

I have not been using the suffix, that must be the problem for delayed data. As far as real time data goes, do I receive this for free w/ package 12? Or am I required to pay the $10.5 for real time connection as before?
[2022-03-25 13:36:10]
John - SC Support - Posts: 30459
In order to get the real-time data for U.S. Equities, you will need to activate the NASDAQ US stock data exchange which is $16.00 per month. You can activate this exchange here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNASDAQ#Exchanges

Again, you will need to add the '-NQTV' suffix to the base symbol in order to get the data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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