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Direct MessagesDate/Time: Fri, 19 Apr 2024 01:23:33 +0000
10 minute delay in Data Feed
View Count: 1180
| [2022-02-24 19:20:10] |
| User298897 - Posts: 30 |
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Why do I have a 10 minute delay in data feed I am sending you my live chart screen shot I have it set to Sim trading but it show the same on my live account trade window?
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| [2022-02-24 22:01:36] |
| John - SC Support - Posts: 30953 |
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You have not activated any exchanges to enable the real-time data. That is why you are getting the delayed data. You can activate the exchanges you want by selecting the appropriate section from this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Select the link for the Activate/Deactivate Denali Exchange Data Feeds for the appropriate exchange for which you want the real-time data, then activate the particular exchange(s) you want active on that page. Repeat as necessary for other exchanges you want (for instance, select the link for the NASDAQ data if you want the NASDAQ exchange, and then activate the NASDAQ TotalView exchange, then go back to that same main page and select the link for the CME Group, and activate any exchanges in there you want). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-29 15:35:48] |
| Rubentchoukanine - Posts: 6 |
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why do I have a 10 minute delay on my account. I have service package 10 with denali data feed. My account is also funded.
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| [2022-03-29 15:38:37] |
| Rubentchoukanine - Posts: 6 |
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How do I connect my sierra charts account to my live trading account once a month. I have tried everything from disconecting and connecting my account on sierra charts and nothing works
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| [2022-03-29 16:10:09] |
| John - SC Support - Posts: 30953 |
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Rubentchoukanine What broker or order routing service are you setup to use for your live account? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-29 17:39:40] |
| Rubentchoukanine - Posts: 6 |
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The broker I use is AMP. I get data through denali. This happened after I joined topstep but I went back into my sc data and it is delayed
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| [2022-03-29 18:19:11] |
| John - SC Support - Posts: 30953 |
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You need to connect to your AMP account in order to validate that it exists for the CME Group requirement. Most likely they have you setup for CQG, therefore you would follow the instructions at the following link to connect to your CQG account: CQG Trading Platform Service: Setup Instructions You only need to make the connection for about 30 seconds in order to validate the account. Then you can change your Service settings back. Refer to the following for more information on making the connection to your live account once a month: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-31 14:44:05] |
| Rubentchoukanine - Posts: 6 |
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Can I get on the phone with someone through Sierra Charts? I have made sure that on AMPs side I am subscribed to Denali cqg(no data routing only) Sierra charts. Nothing seems to work. I really need to fix this problem.
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| [2022-03-31 15:24:33] |
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The problem is you are logging into the wrong Sierra Chart account. Login to Sierra Chart using this Account Name/Username: Rubentchoukanine Instructions: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-31 15:41:58] |
| Rubentchoukanine - Posts: 6 |
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After I logged in and I try to enter a trade on my account it automatically sim trades everytime
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| [2022-03-31 15:46:45] |
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Who is your futures broker?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-31 15:49:12] |
| Rubentchoukanine - Posts: 6 |
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Amp
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| [2022-03-31 16:33:10] |
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AMP uses CQG. Therefore, follow the CQG setup instructions: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-31 16:33:24
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| [2022-04-01 14:50:22] |
| BTrades - Posts: 1 |
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Hello, my chart seems to have reset to a 10 minute delay at the first of the month? I have paid and am current on denali feed. Please help. Thanks.
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| [2022-04-01 17:54:21] |
| SC Support - Posts: 1789 |
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Hi there BTrades, I missed you with my call earlier, please let me know when I can try you back.
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| [2022-04-01 19:04:55] |
| SC Support - Posts: 1789 |
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Connected with BTrades, helped with set-up questions.
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