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over night historical data missing

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[2022-02-02 13:22:15] #1 [Go To First Post]
User996274 - Posts: 80
I am missing the over night data Ive done the edit>deleteand dload Ive done the global>symbol settings>update (to no avail) The symbols appear to match the cqg symbols I am using CL,NQ and Es are all problematic Ive searched in archives as well as online and still no ON data Not having this problem on IB Receiving "performing full recalculation because it has been tagged......." in the log On login I receive "Download Failed Error receiving historical intraday data for F.US.EPH22. Data for instrument F.US.EP (corresponding to id.x)is not allowed" Data begins after I login to SC Date Time Of Last Edit: 2022-02-02 13:37:04

[2022-02-02 14:47:57] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Activate the exchange that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed After that follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-02 15:33:16] #3 [Go To First Post]
User996274 - Posts: 80
Did Not Work! Please Reset My accnt to pckg 3/CQG data Its been nearly 3 weeks since Ive been able to rely on my charts/data My strategies etc have been derived from cqg or rithmic data (trust) Since I started the pkg 12 trial I have had nothing but problems I am at my wits end with this 1. delayed data 2. trade window switching to sim when I tried to make a trade 3. missing ON data 4. Charts not Migrating Please reset as stated above Thank you Date Time Of Last Edit: 2022-02-02 15:37:45

[2022-02-02 16:21:53] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What did not work exactly? We have activated the exchange for you now. It is 3.50 USD per month for: Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts This makes no sense and it does not matter where the data comes from: My strategies etc have been derived from cqg or rithmic data (trust) Restart Sierra Chart. After that follow the instructions here to download any missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-02 16:42:57] #5 [Go To First Post]
User996274 - Posts: 80
What did not work exactly? We have activated the exchange for you now. It is 3.50 USD per month for: Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts I still do not have historical ON data on CQG When I switch to SC data I have the ON data but my trade window reverts to sim and will not let me trade Ive completed CME's non-pro agreement

[2022-02-02 16:47:41] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will call you to go over this. We will do that this afternoon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-02 17:22:14] #7 [Go To First Post]
User996274 - Posts: 80
You do have my #? If not please reach out in private TY

[2022-02-02 21:31:07] #8 [Go To First Post]
User996274 - Posts: 80
Any Idea what time? I am in CST (chicago) Thnx

[2022-02-02 21:37:51] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. We got very busy. We can do this in the evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-02 21:47:59] #10 [Go To First Post]
User996274 - Posts: 80
Sounds good any idea what time?

[2022-02-03 00:04:51] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. We are calling now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-03 00:06:18] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We just tried calling but got a message that the number is disconnected or no longer in service. Please update your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-03 00:17:51] #13 [Go To First Post]
User996274 - Posts: 80
Updated

[2022-03-08 00:37:18] #14 [Go To First Post]
User996274 - Posts: 80
Im having this problem again Historical data not displaying if sc not running Ive tried all the suggestions offered before Still not working

[2022-03-10 10:54:31] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see you are using CQG, you are not using our own data feeds. Therefore, as a matter of policy we cannot help. We will not provide technical help for market data from other sources under any circumstances whatsoever. Sorry, you need to use our data feed. That is a firm policy. Please let us know if you want help setting up the Denali Exchange Data Feed from Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-10 10:55:17

[2022-03-10 13:01:12] #16 [Go To First Post]
User996274 - Posts: 80
Apparently its a SC issue not a data issue, as the problem originally started when I switched to denali from rithmic It required phone support from SC engineers to fix Ive never had this problem prior to switching to/from denali My IB data has no issues, as that was never switched I would think this should be covered by SC's support, as the evidence clearly points to a problem with settings To that end, if there is a settings issue and the solution is documented, then SC should stand by its charting software no matter who the data feed is from. As a long time customer this is get very frustrating Thank you for your consideration

[2022-03-10 17:57:30] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we do remember doing a remote assistance session but we do not think we did anything to fix the issue in your case: It required phone support from SC engineers to fix At the time the data was downloading without issue. We may have just re-downloaded the data in case there was any missing data. If you are missing data, then refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Missing or Incomplete Intraday Chart Data If you require further help than this, you need to use the Denali Exchange Data Feed: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-10 17:58:53

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