Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 16:49:42 +0000



Question about Denali

View Count: 521

[2022-01-12 09:07:34]
Trader & Sierra++ developer - Posts: 104
Hi Sierra,

Before i subscribed to real time Denali CME data, i was able to load CME and EUREX delayed data.

Since i subscribed to real time Denali data for CME only, i cannot access delayed EUREX data anymore.

Is it normal (hope not) or is there anything i made wrong ?

Thank you
[2022-01-12 14:41:03]
Sierra Chart Engineering - Posts: 104368
Install a separate installation of Sierra Chart:
Using Multiple Data and Trading Services at the Same Time

In that installation, you can access this delayed data, by following these instructions:


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "Ok"

And then translate the symbols in your Chartbooks and Sierra Chart using this command:
Edit Menu: Edit >> Translate Symbols To Current Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-01-12 14:41:49
[2022-02-07 08:24:49]
Trader & Sierra++ developer - Posts: 104
Hi Sierra,

I did follow your advice, it works, but Euronext FCE is not refreshed automatically and nothing happens in the DOM. I have to reload the chartbook to get new data... What should I do ?

Thanks
[2022-02-07 18:55:19]
John - SC Support - Posts: 30428
You are not setup to get the real-time data from EURONEXT and that data is not streaming delayed. Therefore, the data will update according to the setting you have for Global Settings >> Data/Trade Service Settings >> Intraday Download Interval for Non-Real-Time Symbols. Refer to the information here:
Sierra Chart Historical Data Service: Introduction
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account