Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 18:10:39 +0000



Delayed Data on Trading Evaluator

View Count: 375

[2021-11-15 15:25:15]
User185631 - Posts: 12
Hi, I have two trading accounts associated with my SC. I've tried connecting to both Rithmic/Edgeclear and AMP accounts but when I switch back over to the Trading Evaluator connection, I don't have full depth and the data is delayed. I have tried the automatic AMP connection as well but I still shows that the account is "Not Verified".

Any help is appreciated.
[2021-11-15 17:01:34]
John - SC Support - Posts: 30435
Your account is up to date in terms of the verification for the CME Group's non-professional status. You can always view the date for which you are verified at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges

The only reason why you would be getting delayed data when connected to the Trading Evaluator is if you are selecting the Trading Evaluator - Delayed instead of Trading Evaluator.

If you have selected Trading Evaluator and are not getting real-time data, then follow these instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account