Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 05:26:21 +0000



HEATMAP ISSUE WITH SIERRACHARTS DELAYED DATA FEED.

View Count: 467

[2021-09-28 19:19:44]
raigoaren - Posts: 2
Hello!
So i have been having this issue with the heatmap for the past couple of week where in it does not load any market depht for my DOM or the heatmap when doing simulated trading in when replaying days. It does However load market depht when doing real time simulated trading but not the heatmaps
The heatmap offers/bids just dissapear at some point or jamms up/which means no new data is loaded) during the trading day and then at some point during the day it returns.
I have set my lowest coloring quantaty to the bear minimum so as to adjust with market condidtion but it does not resolve the issue.
I also have 2 seperate heatmaps, 1 which colours with actual limit orders and the other which colours with the precent threshold.
PS:
I have tried to update sierra to the latest version and that the market depht is showing in real time through file/open market depht window
Date Time Of Last Edit: 2021-09-28 19:22:33
[2021-09-28 21:52:19]
Sierra Chart Engineering - Posts: 104368
For what symbol does this happen with?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-09-28 23:57:51]
John - SC Support - Posts: 30444
Refer to this information regarding replaying market depth:
Replaying Charts: Replaying of Market Depth Data
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account