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Direct MessagesDate/Time: Wed, 24 Apr 2024 20:00:01 +0000
Not receiving London Delayed data updates
View Count: 626
| [2021-06-11 16:12:19] |
| JACK72 - Posts: 14 |
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Last date I got data for LONDON appears to be 30APR21 but my delayed LSE exchange subscription is still active. UK/LSE the Chart Settings From/To Data Range seems to be stuck on 30APR21 (BLV.LN) and can't be changed. (Nasdaq is fine - AAPL automatically updates to today's date) Pls advise thanks Jack |
| [2021-06-11 20:39:43] |
| Sierra_Chart Engineering - Posts: 14072 |
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This is what we see: http://www.sierrachart.com/image.php?Image=1623443952467.png Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-17 14:46:55] |
| JACK72 - Posts: 14 |
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Thanks. I tried to send by message some days back but it doesn't seem to have registered. Please note I have used the SEND FOR ANALYSIS method this time (a few minutes back) quoting the previous thread.
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| [2021-06-17 21:56:33] |
| JACK72 - Posts: 14 |
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Installed Sierra Chart on second PC ; Message Log says LSE enabled Nasdaq/AAPL appears fine Still nothing for LSE ESP.LN BARC.LN HSBC.LN Symbol... unknown ... Exchange not authorised On first installation, LSE was working fine for numbers bars until the end of April. Existing LSE charts still displaying until end of April on first installation. Can I only access LSE on one installation? Nasdaq was fine with two running, but had to close First instance when attempting LSE on second installation - somewhat ironic as neither is working! Thanks Jack |
| [2021-06-17 22:33:38] |
| John - SC Support - Posts: 31087 |
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You can definitely only get the data on one computer at a time. But there are no restrictions on having to get the data only to a single computer. We are checking into the issue with the LSE. We do know what is happening yet. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-18 20:53:46] |
| Sierra_Chart Engineering - Posts: 14072 |
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Regarding post #4, we do apologize for the delay. We think we see where the problem is. It looks like the internal exchange code for LSE used by Barchart has changed. And that is what is causing the error with the exchange not authorized. We are looking into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-18 20:54:15
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| [2021-06-18 20:59:16] |
| Sierra_Chart Engineering - Posts: 14072 |
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The issue with LSE delayed data is now resolved. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-18 20:59:30
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