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Direct MessagesDate/Time: Tue, 23 Apr 2024 23:18:00 +0000
AMP And Order Routing
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| [2021-03-26 15:14:16] |
| User158665 - Posts: 44 |
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Can you help me please? I don't really understand what I have to do from now on. Question 1: If I only need to use the Advanced features and Data But I DO NOT TRADE, I should pay for package 11, right? Question 2: If I need to trade, how will I connect to a broker? What I have to do to connect to AMP or Edge Clear? |
| [2021-03-26 15:33:51] |
| John - SC Support - Posts: 31059 |
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You are currently on Package 11 with the "CME with Market Depth for Non-Professionals" exchange activated. Even if you do not trade from Sierra Chart, the issue is that the CME Group requires that you have a funded trading account in order to qualify for the Non-Professional exchange fees. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Right now, you are fine until April 16, 2021, as your AMP account took care of establishing your non-professional status. But, after that date, you will need to connect to an account. If you are staying with AMP, then they should set you up with CQG for Order Routing. In which case, you would follow these instructions to connect your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions If you go to a different broker, then how you connect will depend on what service you are using. In the meantime, you should go to File >> Data/Trade Service Settings and set the Current Selected Service to SC Data - All Services. The open your Chartbooks (if not already open) and select Edit >> Translate Symbols to Current Service. This will allow you to continue to use Sierra Chart until you connect to your new broker. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-26 15:55:10] |
| User311677 - Posts: 16 |
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John, I am confused. I am user158665 and I open today Sierra chart and the charts were not loading. So I went back to my old account (this one) and just paid for the Package 11 and it still not working. So now I dont know what to do. My other account is connected to AMP, this one is not connected to any firm. If I had to pay for the platform, I rather pay in this one, but now I cannot find a way to use it. I am lost. 2 accounts, none is working. |
| [2021-03-26 16:22:41] |
| John - SC Support - Posts: 31059 |
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Do you still have a trading account with AMP? If so, did they switch you to CQG for order routing from the Sierra Chart Order Routing Service (did they send you credentials to get connected to CQG)?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-26 16:28:23] |
| User311677 - Posts: 16 |
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I do still have an account with them. I have asked for the CQG order routing but they did not send it yet. I need it in order to fill the forms on your site, right? |
| [2021-03-26 17:32:18] |
| John - SC Support - Posts: 31059 |
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Do the following: - Login to your Sierra Chart software using your ACxxxxxx account. - Select File >> Data/Trade Service Settings and set the Current Selected Service to SC Data - All Services. - Select OK to close that window. - Open your Chartbooks (if not already open). - Select Edit >> Translate Symbols to Current Service. You should be fine after that. We are going to move your services and funds from the Lenonxxxxxxxxx account to your ACxxxxxx account. So the Lenonxxxxxxxxx will be expired and you should not use it at all. Once you get the information from AMP for your CQG account, then you will use the following Setup Instructions to connect your Sierra Chart to that CQG account: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-16 17:34:54] |
| Mo122 - Posts: 21 |
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Hello, I have been trying really hard to understand the setup instructions for SC. I called AMP and they told me that Sierra does not support Live data from them, meaning they cant provide live data to the customer and can only do the routing job. They told me that we have to get Denali. Is that true? Can you please elaborate and provide some options? Thank you, |
| [2021-09-16 18:00:01] |
| John - SC Support - Posts: 31059 |
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they told me that Sierra does not support Live data from them, meaning they cant provide live data to the customer and can only do the routing job
The statement above is not correct. We can take data from CQG or Rithmic and display it in Sierra Chart. But, we know there are issues with these data feeds and a lack of historical data. Therefore, we highly recommend that you use our data feeds instead. What are the exchanges for which you want to get real-time data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-16 18:15:58] |
| Mo122 - Posts: 21 |
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Indexes, Currencies, and Metals (all future) So will Denali Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts provide live data to all of that? Also, is it accurate data and reliable (sorry first time user, just asking). Thank you, |
| [2021-09-16 23:04:06] |
| John - SC Support - Posts: 31059 |
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The Full CME Group gives you just what it states - real-time data for all instruments that are traded on the CME Group of exchanges (including Indices, Currencies and Metals). The Denali Exchange Data Feed is the most accurate and complete data feed out there. By default the data is transmitted and stored at the tick (per trade) level. We connect directly to the CME Group, EUREX and CFE to get the data, there is no intermediary. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-20 00:29:29
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| [2021-09-21 04:58:14] |
| Mo122 - Posts: 21 |
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Hello, Thank you again for the reply. I have the following questions: 1) How can I try the Denali data while I am on the trial period on SC? I want start using it, but I would also appreciate a trial on Denali to see how it works if possible. 2) Where was the instructions to connect to AMP broker through SC? 3) In case I would need live data feed from AMP in future, is it possible to receive exchange data feed from AMP directly? Thanks again, |
| [2021-09-21 14:10:26] |
| John - SC Support - Posts: 31059 |
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1. Our recommendation is to use the Delayed Exchange Data Feed to get a feel for the Denali Exchange Data Feed while you are on the Sierra Chart trial. The delayed data works the same as live data, but it is delayed by 10 minutes. It will give you all the information you would want to know related to how the Denali Exchange Data Feed works, and there is no charge for using it. Refer to the following for more information: Delayed Exchange Data Feed Otherwise, the only aspect of a trial is the free exchange fee for the first month in which you activate the exchange. To get the real-time data for the Denali Exchange Data Feed, you would need to select a paid package as part of the process. If you are still interested, you would follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* 2. It depends on what order routing service you are setup with through AMP. If you are with CQG (most likely), then you would follow these instructions: CQG Trading Platform Service: Setup Instructions If you are with Rithmic, then you would follow these instructions: Rithmic Trading Platform Service: Setup Instructions 3. Yes, you can get your data from your trading service (CQG or Rithmic), but you will find that the Denali Exchange Data Feed is superior in general, and specifically that we have much more historical data (there is no historical intraday data available with Rithmic). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-21 19:08:11] |
| Mo122 - Posts: 21 |
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Hello, Thank for your reply. 1) How do I open historical Denali Data? How is it different and regular historical data? I have currently the trial version of SC and when I go to File>find Symbol>Future-CME>FUSNQ21, historical data opens. Is that what it is? 2) What is Future Option -CME (Denali Data? 3) My intraday charts wont show any data and is left blank. Is that because I do not have live data feed enabled? What to do next? Thank you, Date Time Of Last Edit: 2021-09-22 13:50:30
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| [2021-09-22 14:01:34] |
| John - SC Support - Posts: 31059 |
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1. When we referred to historical data above, we were referring to any data that is not flowing in real-time. It is meant to be both daily and intraday data. 2. The "-CME" is just stating the exchange that the instrument is traded on. 3. What exactly is the symbol you are opening? You have us a bit confused, as our servers are showing that your service is set to "SC Data - All Services", but you reference a CQG style symbol, which will not work. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-22 14:33:19] |
| Mo122 - Posts: 21 |
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1) I am trying to open E-Mini NQ Future intraday and daily or ES E-Mini (F.US.EPZ21). Where does it say CQG? 2) if I want to get live Denali data, do I have I have to pay for package 10 ($36) or I can work with trial and activate the exchange until the Trial expires? 3) Once Denali is activated, which option should I use for Symbol name (say for NQ) to give live feed? Thank you. Date Time Of Last Edit: 2021-09-22 14:38:14
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| [2021-09-22 15:48:31] |
| John - SC Support - Posts: 31059 |
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1. The symbol "F.US.EPZ21" is the symbol used by CQG for the ES. Please select "Global Settings >> Data/Trade Service Settings" and tell us what the entry for "Current Selected Service" is set to. We can then tell you what to do from there. 2. To get the Real-Time data from the Denali Exchange Data Feed you need to be on Package 10 or higher. You can not be on the Trial. 3. It is not a matter of the Denali feed, it is dependent upon what your Current Selected Service is set to. Hence the reason we ask for the information in #1 above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-23 01:53:47] |
| Mo122 - Posts: 21 |
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1) I tried CQG for a moment to see if my account was working and then switched to SC All services. So for F.US.EPZ21, I need to have CQG connected but can only see historical data without live data unless I get Denali correct? 2) If I activate my Denali package 10 now, how does the renewal process work for the package vs the exchange fees? (I know we get 1 month of free exchange). Thank you. |
| [2021-09-23 14:24:17] |
| John - SC Support - Posts: 31059 |
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1) Part of the problem you are having is that when you switch services you need to ensure that you update your charts to the correct symbol. Typically when you select "OK" on the Data/Trade Service Settings window it asks if you want to update your symbols, you should say "Yes", unless you know you are just doing something temporarily. If you forget to make the change, you can always select Edit >> Translate Symbols to Current Service, which will update all the charts in your open Chartbooks to the symbols for the current selected service. Assuming you have the correct symbols at the correct time, you can get data from CQG (if you are setup for it) or from us, but you will find that we have more historical data available. But if you are just looking at the current day or two, you probably will not see a difference. 2) The Service Package renews every 31 days and starts from whenever you first signed up (this includes the Denali Data Feed Fee, which is part of the package pricing). The exchanges renew on the first day of each month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-24 00:17:29] |
| Mo122 - Posts: 21 |
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Thank you. I have purchased Level 10 and activated my Denali data. 1) Can I have the simulation mode on at all times or I need to switch to live trade account at times to ensure no extra exchange fees are charged? I do have an account with AMP and connected via CQG. 2) I see that at times, when I open a new chart book to load the data, It gets stuck in Downloading Continues Contract Data and will take forever to load. Is there a trick or trigger to get it started loading? 3) How do you know if the data is coming is live vs historical? Is there an icon to check? For example, do I get live feed for CFD NAS100? Thank you |
| [2021-09-24 18:02:30] |
| John - SC Support - Posts: 31059 |
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1. You can have simulation mode on at all times. You do not need to turn it off to verify your account. All you need is to be connected as you currently are. 2. Since you are using a continuous Contract, it is going to take a long time to initially download the data, as it is needing to get data for multiple contracts. The length of time will depend on how many days you have selected to load. This should improve after the initial download, but it will still take some time to load all the contracts for a single chart. We recommend using SSD drives in order to eliminate data bottlenecks with the drives. 3. By default, on your Chart Header line (the line at the top of the chart) is an item that says DD:. This stands for Data Delay. It will give you the information on whether you data is delayed or real-time. Refer to the information here regarding the Chart Header Line: Working With Charts: Region Data Line / Chart Header For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-28 18:08:05] |
| Mo122 - Posts: 21 |
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Thank you. 1) I still see that it takes a long time to load my charts. I have a decent system (16 GB of RAM and Core I5). I have 6 Indices open: ES/NQ/RUT/YM/CL/GC. Each has 5 charts open on them (different time frames). Days to load are around 500 days. When I start SC every time, it takes about 20-30 minutes (if not more) to fully load them all. Is that normal? 2) When I have say NQ open with 5 different charts on (different time frames), how can refresh only one of them (say 5 minutes chart) and not allow the other ones to reload? That will save some time. I refresh using Edit and download data tab when I right click on the page. Thanks again, |
| [2021-09-28 18:13:01] |
| John - SC Support - Posts: 31059 |
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1. With 500 days per chart being loaded, it is going to take a long time, so 20-30 minutes would not be surprising. If you do not have them, then we recommend NVME SSD drives in order to improve the read-time from the drives. 2. If you are selecting the "Delate and Download" option on the right-click menu, then that is going to cause all the charts for that symbol to reload, as you are telling the system to delete some data from the data file for that symbol and then update the file. The other charts then need to update to get that new data. Why are you doing this "refresh"? You should not need to do this. If you feel that you need to update an indicator, then you would want to recalculate the data, in which case selecting Edit >> Reload and Recalculate is what you want to select. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-29 15:15:33] |
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1. 20 to 30 minutes is much too long. You need to get a much faster computer and put Sierra Chart on a dedicated NVME Drive: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.29 - Solid State Drives / SSD And if you just want to do a recalculate you would use Chart >> Recalculate. But that should never be necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-07 01:36:18] |
| Mo122 - Posts: 21 |
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Hello, If I load them one by one (load NQ first then ES, then RTY, etc), will that be faster than loading them all together upon start up? I did run it again altogether with my Laptop and it took 1 hour to load them all when I do it all at once. 2) What does Chart >> Recalculate do? One of the long term users of SC told me to reload the chart to have the indicators reload or show accurate values. Does that makes sense? |
| [2021-10-07 09:48:48] |
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1. You have to try and see. We do not think that would make any difference. 2. Refer to: Chart Menu: Recalculate (Chart menu) What they told you is not true. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-07 09:49:19
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