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Cant get intraday data older than 2/16/14

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[2014-02-17 18:43:18] #1 [Go To First Post]
todds - Posts: 64
Hi, I used the deleted all data and download feature for my GCLJ4 charts and now cannot get any data older than 2/16/14. I am using the SC data. Please help. Thanks

[2014-02-17 18:57:08] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5590
Post a copy of the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support

[2014-02-17 18:59:49] #3 [Go To First Post]
todds - Posts: 64
I tried several things to correct the problem which you will probably see in the log: Software version: 1078 \| 2014-02-17 10:22:21 Usage end date: 2014-02-17 \| 2014-02-17 10:22:21 Enabled for: Sierra Chart Historical Data Service. \| 2014-02-17 10:22:21 Enabled for: Sierra Chart Real-Time Market Data Feed. \| 2014-02-17 10:22:21 Enabled for: CME with exchange fee trading waiver. \| 2014-02-17 10:22:21 Received 1 data feed usernames. \| 2014-02-17 10:22:21 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-02-17 10:22:21 Active service: Open E Cry FIX/FAST \| 2014-02-17 10:22:21 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-02-17 10:22:21 2014-02-17 10:22:21 Local computer clock time \| 2014-02-17 10:22:21 2014-02-17 18:22:21 GMT time \| 2014-02-17 10:22:21 2014-02-17 10:22:21 Time zone adjusted time \| 2014-02-17 10:22:21 Time difference to server time: 17 seconds. \| 2014-02-17 10:22:21 Program path: C:\SierraChart\ \| 2014-02-17 10:22:21 Data Files path: C:\SierraChart\Data\ \| 2014-02-17 10:22:21 OS Version Number: 6.1 \| 2014-02-17 10:22:21 Checking for new symbol settings for oec \| 2014-02-17 10:22:21 ! NOTICE: 0 days of full use Remaining. If you would like to continue full use the software and services, \| 2014-02-17 10:22:21 please purchase more usage time by selecting Help >> Purchase on the menu. \| 2014-02-17 10:22:21 Open E Cry FIX/FAST: Connecting to serverprod.openecry.com. \| 2014-02-17 10:22:26 Open E Cry FIX/FAST: Connected. \| 2014-02-17 10:22:29 Date rule based rollover from GCLX3 to next contract occurs at 2013-10-21 \| 2014-02-17 10:22:36 Date rule based rollover from GCLZ3 to next contract occurs at 2013-11-19 \| 2014-02-17 10:22:36 Date rule based rollover from GCLF4 to next contract occurs at 2013-12-19 \| 2014-02-17 10:22:36 Date rule based rollover from GCLG4 to next contract occurs at 2014-01-20 \| 2014-02-17 10:22:36 Date rule based rollover from GCLH4 to next contract occurs at 2014-02-19 \| 2014-02-17 10:22:36 Date rule based rollover from GCLJ4 to next contract occurs at 2014-03-19 \| 2014-02-17 10:22:36 Checking Intraday data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-21 \| 2014-02-17 10:22:36 Checking Daily data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-16 \| 2014-02-17 10:22:36 Checking Intraday data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-19 \| 2014-02-17 10:22:36 Checking Daily data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-14 \| 2014-02-17 10:22:36 Checking Intraday data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-19 \| 2014-02-17 10:22:36 Checking Daily data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-14 \| 2014-02-17 10:22:36 Checking Intraday data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-20 \| 2014-02-17 10:22:36 Checking Daily data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-15 \| 2014-02-17 10:22:36 Checking Intraday data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-17 \| 2014-02-17 10:22:36 Checking Daily data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-12 \| 2014-02-17 10:22:36 Checking Intraday data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:22:36 Checking Daily data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:22:36 Symbols used for GCLJ4 continuous contract chart: \| 2014-02-17 10:22:36 GCLX3 \| 2014-02-17 10:22:36 GCLZ3 \| 2014-02-17 10:22:36 GCLF4 \| 2014-02-17 10:22:36 GCLG4 \| 2014-02-17 10:22:36 GCLH4 \| 2014-02-17 10:22:36 GCLJ4 \| 2014-02-17 10:22:36 Volume based rollover from GCLX3 to GCLZ3 occurs at 2013-10-18 \| 2014-02-17 10:22:36 Volume based rollover from GCLZ3 to GCLF4 occurs at 2013-11-19 \| 2014-02-17 10:22:36 Volume based rollover from GCLF4 to GCLG4 occurs at 2013-12-17 \| 2014-02-17 10:22:36 Volume based rollover from GCLG4 to GCLH4 occurs at 2014-01-17 \| 2014-02-17 10:22:37 Unable to determine transition date based on volume from files: C:\SierraChart\Data\CLH14.dly, C:\SierraChart\Data\CLJ14.dly \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: Performing continuous futures contract back adjustment calculations. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLX3 Open price on 2013-10-18 is 100.72. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLZ3 Open price on 2013-10-18 is 101. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLX3 price difference to GCLZ3 is 0.28. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLZ3 Open price on 2013-11-19 is 93. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLF4 Open price on 2013-11-19 is 93.64. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLZ3 price difference to GCLF4 is 0.63999939. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLF4 Open price on 2013-12-17 is 97.3. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLG4 Open price on 2013-12-17 is 97.54. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLF4 price difference to GCLG4 is 0.24000092. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLG4 Open price on 2014-01-17 is 94.17. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLH4 Open price on 2014-01-17 is 94.29. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLG4 price difference to GCLH4 is 0.12000091. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLH4 Open price on 2014-02-18 is 100.32. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLJ4 Open price on 2014-02-18 is 100.12. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: GCLH4 price difference to GCLJ4 is -0.19999725. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: Back adjust amount for symbol GCLX3 is 1.080004. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: Back adjust amount for symbol GCLZ3 is 0.80000395. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: Back adjust amount for symbol GCLF4 is 0.16000459. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: Back adjust amount for symbol GCLG4 is -0.079996333. \| 2014-02-17 10:22:37 GCLJ4 [CBV] 0.20 rng #5: Back adjust amount for symbol GCLH4 is -0.19999725. \| 2014-02-17 10:22:37 Mapping ESH4 to ESH4. Service code: cme \| 2014-02-17 10:22:37 SC Exchange Data - Starting real-time market data updates for: ESH4 \| 2014-02-17 10:22:37 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 \| 2014-02-17 10:22:37 HD Request # 2 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: cme \| 2014-02-17 10:22:37 HD Request # 2 - Download start Date-Time: 2014-02-17 08:29:59.0 \| 2014-02-17 10:22:37 Mapping GCLH4 to CLH4. Service code: nymex \| 2014-02-17 10:22:37 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 \| 2014-02-17 10:22:37 SC Exchange Data - Starting real-time market data updates for: CLH4 \| 2014-02-17 10:22:37 Mapping GCLJ4 to CLJ4. Service code: nymex \| 2014-02-17 10:22:37 SC Exchange Data - Starting real-time market data updates for: CLJ4 \| 2014-02-17 10:22:37 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-02-17 10:22:37 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-02-17 10:22:38 The network socket is connected. \| 2014-02-17 10:22:38 HD Request # 2 - Sending historical data logon request message. \| 2014-02-17 10:22:38 HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2014-02-17 10:22:38 The network socket is connected. \| 2014-02-17 10:22:38 SC Exchange Data: Connected to server. \| 2014-02-17 10:22:38 SC Exchange Data: Sending logon request message. \| 2014-02-17 10:22:38 HD Request # 2 - Decompressing data. \| 2014-02-17 10:22:38 HD Request # 2 - Receiving Intraday data for ESH4 starting at 2014-02-17 08:29:59 \| 2014-02-17 10:22:38 The network socket for historical data has been closed. \| 2014-02-17 10:22:38 HD Request # 2 - Received 1 record from 2014-02-17 08:29:59 to 2014-02-17 08:29:59 (0.0 seconds) and wrote 0 records for ESH4 \| 2014-02-17 10:22:38 HD Request # 2 - Intraday download COMPLETE for ESH4 \| 2014-02-17 10:22:38 Real-time Intraday chart data file updates started for ESH4 \| 2014-02-17 10:22:38 HD Request # 3 - Downloading Intraday chart data for GCLH4 to the file GCLH4.scid. Service: nymex \| 2014-02-17 10:22:38 HD Request # 3 - Download start Date-Time: 2014-02-17 09:59:14.0 \| 2014-02-17 10:22:38 HD Request # 3 - Using server: scdf1.sierracharts.com port 10149 \| 2014-02-17 10:22:38 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . \| 2014-02-17 10:22:38 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2014-02-17 10:22:38 SC Exchange Data - Successfully connected. \| 2014-02-17 10:22:38 SC Exchange Data - Restarting real-time data updates for symbol: ESH4 -> ESH4 \| 2014-02-17 10:22:38 SC Exchange Data - Restarting real-time data updates for symbol: GCLH4 -> CLH4 \| 2014-02-17 10:22:38 SC Exchange Data - Restarting real-time data updates for symbol: GCLJ4 -> CLJ4 \| 2014-02-17 10:22:38 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-02-17 10:22:38 The network socket is connected. \| 2014-02-17 10:22:39 HD Request # 3 - Sending historical data logon request message. \| 2014-02-17 10:22:39 HD Request # 3 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2014-02-17 10:22:39 HD Request # 3 - Decompressing data. \| 2014-02-17 10:22:39 HD Request # 3 - Receiving Intraday data for GCLH4 starting at 2014-02-17 09:59:14 \| 2014-02-17 10:22:39 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-02-17 09:59:17 \| 2014-02-17 10:22:39 The network socket for historical data has been closed. \| 2014-02-17 10:22:39 HD Request # 3 - Received 269 records from 2014-02-17 09:59:14 to 2014-02-17 10:14:59 (15.7 minutes) and wrote 266 records for GCLH4 \| 2014-02-17 10:22:39 HD Request # 3 - Intraday download COMPLETE for GCLH4 \| 2014-02-17 10:22:40 Real-time Intraday chart data file updates started for GCLH4 \| 2014-02-17 10:22:40 HD Request # 4 - Downloading Intraday chart data for GCLJ4 to the file GCLJ4.scid. Service: nymex \| 2014-02-17 10:22:40 HD Request # 4 - Download start Date-Time: 2014-02-17 10:14:59.0 \| 2014-02-17 10:22:40 HD Request # 4 - Using server: scdf2.sierracharts.com port 10149 \| 2014-02-17 10:22:40 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-02-17 10:22:40 The network socket is connected. \| 2014-02-17 10:22:40 HD Request # 4 - Sending historical data logon request message. \| 2014-02-17 10:22:40 HD Request # 4 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2014-02-17 10:22:40 HD Request # 4 - Decompressing data. \| 2014-02-17 10:22:40 HD Request # 4 - Receiving Intraday data for GCLJ4 starting at 2014-02-17 10:14:59 \| 2014-02-17 10:22:40 The network socket for historical data has been closed. \| 2014-02-17 10:22:40 HD Request # 4 - Received 1 record from 2014-02-17 10:14:59 to 2014-02-17 10:14:59 (0.0 seconds) and wrote 0 records for GCLJ4 \| 2014-02-17 10:22:40 HD Request # 4 - Intraday download COMPLETE for GCLJ4 \| 2014-02-17 10:22:40 Real-time Intraday chart data file updates started for GCLJ4 \| 2014-02-17 10:22:40 HD Request # 5 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: cme \| 2014-02-17 10:22:40 HD Request # 5 - Download start Date-Time: 2014-02-17 08:29:59.0 \| 2014-02-17 10:22:40 Requesting market depth updates for: GCLH4 if supported. \| 2014-02-17 10:22:40 HD Request # 5 - Using server: scdf1.sierracharts.com port 10149 \| 2014-02-17 10:22:40 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-02-17 10:22:40 The network socket is connected. \| 2014-02-17 10:22:40 HD Request # 5 - Sending historical data logon request message. \| 2014-02-17 10:22:40 HD Request # 5 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2014-02-17 10:22:41 HD Request # 5 - Decompressing data. \| 2014-02-17 10:22:41 HD Request # 5 - Receiving Intraday data for ESH4 starting at 2014-02-17 08:29:59 \| 2014-02-17 10:22:41 The network socket for historical data has been closed. \| 2014-02-17 10:22:41 HD Request # 5 - Received 1 record from 2014-02-17 08:29:59 to 2014-02-17 08:29:59 (0.0 seconds) and wrote 0 records for ESH4 \| 2014-02-17 10:22:41 HD Request # 5 - Intraday download COMPLETE for ESH4 \| 2014-02-17 10:22:41 Real-time Intraday chart data file updates started for ESH4 \| 2014-02-17 10:22:41 Starting downloads for all open Historical Daily data charts. \| 2014-02-17 10:24:37 Current selected Data/Trading service: Open E Cry FIX/FAST \| 2014-02-17 10:28:56 Starting downloads for all open Historical Daily data charts. \| 2014-02-17 10:31:00 Can only import intraday text data when disconnected from the data feed. Select 'File >> Disconnect' to disconnect. \| 2014-02-17 10:31:09 Date rule based rollover from GCLX3 to next contract occurs at 2013-10-21 \| 2014-02-17 10:31:48 Date rule based rollover from GCLZ3 to next contract occurs at 2013-11-19 \| 2014-02-17 10:31:48 Date rule based rollover from GCLF4 to next contract occurs at 2013-12-19 \| 2014-02-17 10:31:48 Date rule based rollover from GCLG4 to next contract occurs at 2014-01-20 \| 2014-02-17 10:31:48 Date rule based rollover from GCLH4 to next contract occurs at 2014-02-19 \| 2014-02-17 10:31:48 Date rule based rollover from GCLJ4 to next contract occurs at 2014-03-19 \| 2014-02-17 10:31:48 Checking Intraday data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-21 \| 2014-02-17 10:31:48 Checking Daily data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-16 \| 2014-02-17 10:31:48 Checking Intraday data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-19 \| 2014-02-17 10:31:48 Checking Daily data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-14 \| 2014-02-17 10:31:48 Checking Intraday data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-19 \| 2014-02-17 10:31:48 Checking Daily data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-14 \| 2014-02-17 10:31:48 Checking Intraday data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-20 \| 2014-02-17 10:31:48 Checking Daily data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-15 \| 2014-02-17 10:31:48 Checking Intraday data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-17 \| 2014-02-17 10:31:48 Checking Daily data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-12 \| 2014-02-17 10:31:48 Checking Intraday data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:31:48 Checking Daily data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:31:48 Symbols used for GCLJ4 continuous contract chart: \| 2014-02-17 10:31:48 GCLX3 \| 2014-02-17 10:31:48 GCLZ3 \| 2014-02-17 10:31:48 GCLF4 \| 2014-02-17 10:31:48 GCLG4 \| 2014-02-17 10:31:48 GCLH4 \| 2014-02-17 10:31:48 GCLJ4 \| 2014-02-17 10:31:48 Volume based rollover from GCLX3 to GCLZ3 occurs at 2013-10-18 \| 2014-02-17 10:31:48 Volume based rollover from GCLZ3 to GCLF4 occurs at 2013-11-19 \| 2014-02-17 10:31:48 Volume based rollover from GCLF4 to GCLG4 occurs at 2013-12-17 \| 2014-02-17 10:31:48 Volume based rollover from GCLG4 to GCLH4 occurs at 2014-01-17 \| 2014-02-17 10:31:48 Unable to determine transition date based on volume from files: C:\SierraChart\Data\CLH14.dly, C:\SierraChart\Data\CLJ14.dly \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: Performing continuous futures contract back adjustment calculations. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLX3 Open price on 2013-10-18 is 100.72. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLZ3 Open price on 2013-10-18 is 101. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLX3 price difference to GCLZ3 is 0.28. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLZ3 Open price on 2013-11-19 is 93. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLF4 Open price on 2013-11-19 is 93.64. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLZ3 price difference to GCLF4 is 0.63999939. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLF4 Open price on 2013-12-17 is 97.3. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLG4 Open price on 2013-12-17 is 97.54. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLF4 price difference to GCLG4 is 0.24000092. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLG4 Open price on 2014-01-17 is 94.17. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLH4 Open price on 2014-01-17 is 94.29. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLG4 price difference to GCLH4 is 0.12000091. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLH4 Open price on 2014-02-18 is 100.32. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLJ4 Open price on 2014-02-18 is 100.12. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: GCLH4 price difference to GCLJ4 is -0.19999725. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLX3 is 1.080004. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLZ3 is 0.80000395. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLF4 is 0.16000459. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLG4 is -0.079996333. \| 2014-02-17 10:31:48 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLH4 is -0.19999725. \| 2014-02-17 10:31:48 Current selected Data/Trading service: Open E Cry FIX/FAST \| 2014-02-17 10:33:43 Current selected Data/Trading service: Open E Cry FIX/FAST \| 2014-02-17 10:34:07 Date rule based rollover from GCLX3 to next contract occurs at 2013-10-21 \| 2014-02-17 10:35:29 Date rule based rollover from GCLZ3 to next contract occurs at 2013-11-19 \| 2014-02-17 10:35:29 Date rule based rollover from GCLF4 to next contract occurs at 2013-12-19 \| 2014-02-17 10:35:29 Date rule based rollover from GCLG4 to next contract occurs at 2014-01-20 \| 2014-02-17 10:35:29 Date rule based rollover from GCLH4 to next contract occurs at 2014-02-19 \| 2014-02-17 10:35:29 Date rule based rollover from GCLJ4 to next contract occurs at 2014-03-19 \| 2014-02-17 10:35:29 Checking Intraday data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-21 \| 2014-02-17 10:35:29 Checking Daily data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-16 \| 2014-02-17 10:35:29 Checking Intraday data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-19 \| 2014-02-17 10:35:29 Checking Daily data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-14 \| 2014-02-17 10:35:29 Checking Intraday data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-19 \| 2014-02-17 10:35:29 Checking Daily data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-14 \| 2014-02-17 10:35:29 Checking Intraday data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-20 \| 2014-02-17 10:35:29 Checking Daily data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-15 \| 2014-02-17 10:35:29 Checking Intraday data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-17 \| 2014-02-17 10:35:29 Checking Daily data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-12 \| 2014-02-17 10:35:29 Checking Intraday data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:35:29 Checking Daily data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:35:29 Symbols used for GCLJ4 continuous contract chart: \| 2014-02-17 10:35:29 GCLX3 \| 2014-02-17 10:35:29 GCLZ3 \| 2014-02-17 10:35:29 GCLF4 \| 2014-02-17 10:35:29 GCLG4 \| 2014-02-17 10:35:29 GCLH4 \| 2014-02-17 10:35:29 GCLJ4 \| 2014-02-17 10:35:29 Volume based rollover from GCLX3 to GCLZ3 occurs at 2013-10-18 \| 2014-02-17 10:35:29 Volume based rollover from GCLZ3 to GCLF4 occurs at 2013-11-19 \| 2014-02-17 10:35:29 Volume based rollover from GCLF4 to GCLG4 occurs at 2013-12-17 \| 2014-02-17 10:35:29 Volume based rollover from GCLG4 to GCLH4 occurs at 2014-01-17 \| 2014-02-17 10:35:29 Unable to determine transition date based on volume from files: C:\SierraChart\Data\CLH14.dly, C:\SierraChart\Data\CLJ14.dly \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: Performing continuous futures contract back adjustment calculations. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLX3 Open price on 2013-10-18 is 100.72. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLZ3 Open price on 2013-10-18 is 101. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLX3 price difference to GCLZ3 is 0.28. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLZ3 Open price on 2013-11-19 is 93. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLF4 Open price on 2013-11-19 is 93.64. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLZ3 price difference to GCLF4 is 0.63999939. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLF4 Open price on 2013-12-17 is 97.3. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLG4 Open price on 2013-12-17 is 97.54. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLF4 price difference to GCLG4 is 0.24000092. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLG4 Open price on 2014-01-17 is 94.17. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLH4 Open price on 2014-01-17 is 94.29. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLG4 price difference to GCLH4 is 0.12000091. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLH4 Open price on 2014-02-18 is 100.32. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLJ4 Open price on 2014-02-18 is 100.12. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: GCLH4 price difference to GCLJ4 is -0.19999725. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLX3 is 1.080004. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLZ3 is 0.80000395. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLF4 is 0.16000459. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLG4 is -0.079996333. \| 2014-02-17 10:35:29 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLH4 is -0.19999725. \| 2014-02-17 10:35:29 Current selected Data/Trading service: Open E Cry FIX/FAST \| 2014-02-17 10:36:47 Date rule based rollover from GCLX3 to next contract occurs at 2013-10-21 \| 2014-02-17 10:44:39 Date rule based rollover from GCLZ3 to next contract occurs at 2013-11-19 \| 2014-02-17 10:44:39 Date rule based rollover from GCLF4 to next contract occurs at 2013-12-19 \| 2014-02-17 10:44:39 Date rule based rollover from GCLG4 to next contract occurs at 2014-01-20 \| 2014-02-17 10:44:39 Date rule based rollover from GCLH4 to next contract occurs at 2014-02-19 \| 2014-02-17 10:44:39 Date rule based rollover from GCLJ4 to next contract occurs at 2014-03-19 \| 2014-02-17 10:44:39 Checking Intraday data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-21 \| 2014-02-17 10:44:39 Checking Intraday data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-19 \| 2014-02-17 10:44:39 Checking Intraday data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-19 \| 2014-02-17 10:44:39 Checking Intraday data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-20 \| 2014-02-17 10:44:39 Checking Intraday data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-17 \| 2014-02-17 10:44:39 Checking Intraday data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:44:39 Symbols used for GCLJ4 continuous contract chart: \| 2014-02-17 10:44:39 GCLX3 \| 2014-02-17 10:44:39 GCLZ3 \| 2014-02-17 10:44:39 GCLF4 \| 2014-02-17 10:44:39 GCLG4 \| 2014-02-17 10:44:39 GCLH4 \| 2014-02-17 10:44:39 GCLJ4 \| 2014-02-17 10:44:39 Date rule based rollover from GCLX3 to next contract occurs at 2013-10-21 \| 2014-02-17 10:45:13 Date rule based rollover from GCLZ3 to next contract occurs at 2013-11-19 \| 2014-02-17 10:45:13 Date rule based rollover from GCLF4 to next contract occurs at 2013-12-19 \| 2014-02-17 10:45:13 Date rule based rollover from GCLG4 to next contract occurs at 2014-01-20 \| 2014-02-17 10:45:13 Date rule based rollover from GCLH4 to next contract occurs at 2014-02-19 \| 2014-02-17 10:45:13 Date rule based rollover from GCLJ4 to next contract occurs at 2014-03-19 \| 2014-02-17 10:45:13 Checking Intraday data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-21 \| 2014-02-17 10:45:13 Checking Daily data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-16 \| 2014-02-17 10:45:13 Checking Intraday data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-19 \| 2014-02-17 10:45:13 Checking Daily data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-14 \| 2014-02-17 10:45:13 Checking Intraday data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-19 \| 2014-02-17 10:45:13 Checking Daily data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-14 \| 2014-02-17 10:45:13 Checking Intraday data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-20 \| 2014-02-17 10:45:13 Checking Daily data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-15 \| 2014-02-17 10:45:13 Checking Intraday data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-17 \| 2014-02-17 10:45:13 Checking Daily data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-12 \| 2014-02-17 10:45:13 Checking Intraday data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:45:13 Checking Daily data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:45:13 Symbols used for GCLJ4 continuous contract chart: \| 2014-02-17 10:45:13 GCLX3 \| 2014-02-17 10:45:13 GCLZ3 \| 2014-02-17 10:45:13 GCLF4 \| 2014-02-17 10:45:13 GCLG4 \| 2014-02-17 10:45:13 GCLH4 \| 2014-02-17 10:45:13 GCLJ4 \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: Performing continuous futures contract back adjustment calculations. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLX3 Open price on 2013-10-21 is 100.63. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLZ3 Open price on 2013-10-21 is 101.04. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLX3 price difference to GCLZ3 is 0.41000092. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLZ3 Open price on 2013-11-19 is 93. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLF4 Open price on 2013-11-19 is 93.64. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLZ3 price difference to GCLF4 is 0.63999939. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLF4 Open price on 2013-12-19 is 97.69. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLG4 Open price on 2013-12-19 is 97.93. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLF4 price difference to GCLG4 is 0.24000031. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLG4 Open price on 2014-01-21 is 94. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLH4 Open price on 2014-01-21 is 94.25. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLG4 price difference to GCLH4 is 0.25. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLH4 Open price on 2014-02-18 is 100.32. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLJ4 Open price on 2014-02-18 is 100.12. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: GCLH4 price difference to GCLJ4 is -0.19999725. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: Back adjust amount for symbol GCLX3 is 1.3400035. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: Back adjust amount for symbol GCLZ3 is 0.93000239. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: Back adjust amount for symbol GCLF4 is 0.29000306. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: Back adjust amount for symbol GCLG4 is 0.050002754. \| 2014-02-17 10:45:13 GCLJ4 [CB] [M] 0.20 rng #3: Back adjust amount for symbol GCLH4 is -0.19999725. \| 2014-02-17 10:45:13 File >> Disconnect selected. \| 2014-02-17 10:51:31 Disconnected from Open E Cry. \| 2014-02-17 10:51:31 SC Exchange Data: Disconnected from the server. \| 2014-02-17 10:51:31 Open E Cry FIX/FAST: Connecting to serverprod.openecry.com. \| 2014-02-17 10:51:37 Open E Cry FIX/FAST: Connected. \| 2014-02-17 10:51:38 Mapping GCLJ4 to CLJ4. Service code: nymex \| 2014-02-17 10:51:38 SC Exchange Data - Starting real-time market data updates for: CLJ4 \| 2014-02-17 10:51:38 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 \| 2014-02-17 10:51:38 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-02-17 10:51:39 HD Request # 6 - Downloading Intraday chart data for GCLJ4 to the file GCLJ4.scid. Service: nymex \| 2014-02-17 10:51:39 HD Request # 6 - Download start Date-Time: 2014-02-17 10:14:59.0 \| 2014-02-17 10:51:39 The network socket is connected. \| 2014-02-17 10:51:39 SC Exchange Data: Connected to server. \| 2014-02-17 10:51:39 SC Exchange Data: Sending logon request message. \| 2014-02-17 10:51:39 HD Request # 6 - Using server: scdf2.sierracharts.com port 10149 \| 2014-02-17 10:51:39 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-02-17 10:51:39 Mapping ESH4 to ESH4. Service code: cme \| 2014-02-17 10:51:39 SC Exchange Data - Starting real-time market data updates for: ESH4 \| 2014-02-17 10:51:39 The network socket is connected. \| 2014-02-17 10:51:39 HD Request # 6 - Sending historical data logon request message. \| 2014-02-17 10:51:39 Mapping GCLH4 to CLH4. Service code: nymex \| 2014-02-17 10:51:39 SC Exchange Data - Starting real-time market data updates for: CLH4 \| 2014-02-17 10:51:39 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . \| 2014-02-17 10:51:40 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2014-02-17 10:51:40 SC Exchange Data - Successfully connected. \| 2014-02-17 10:51:40 SC Exchange Data - Restarting real-time data updates for symbol: ESH4 -> ESH4 \| 2014-02-17 10:51:40 SC Exchange Data - Restarting real-time data updates for symbol: GCLH4 -> CLH4 \| 2014-02-17 10:51:40 SC Exchange Data - Restarting real-time data updates for symbol: GCLJ4 -> CLJ4 \| 2014-02-17 10:51:40 HD Request # 6 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2014-02-17 10:51:40 HD Request # 6 - Decompressing data. \| 2014-02-17 10:51:40 HD Request # 6 - Receiving Intraday data for GCLJ4 starting at 2014-02-17 10:14:59 \| 2014-02-17 10:51:40 The network socket for historical data has been closed. \| 2014-02-17 10:51:40 HD Request # 6 - Received 1 record from 2014-02-17 10:14:59 to 2014-02-17 10:14:59 (0.0 seconds) and wrote 0 records for GCLJ4 \| 2014-02-17 10:51:40 HD Request # 6 - Intraday download COMPLETE for GCLJ4 \| 2014-02-17 10:51:40 Real-time Intraday chart data file updates started for GCLJ4 \| 2014-02-17 10:51:40 HD Request # 7 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: cme \| 2014-02-17 10:51:40 HD Request # 7 - Download start Date-Time: 2014-02-17 08:29:59.0 \| 2014-02-17 10:51:40 HD Request # 7 - Using server: scdf1.sierracharts.com port 10149 \| 2014-02-17 10:51:40 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-02-17 10:51:40 The network socket is connected. \| 2014-02-17 10:51:40 HD Request # 7 - Sending historical data logon request message. \| 2014-02-17 10:51:40 HD Request # 7 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2014-02-17 10:51:41 HD Request # 7 - Decompressing data. \| 2014-02-17 10:51:41 HD Request # 7 - Receiving Intraday data for ESH4 starting at 2014-02-17 08:29:59 \| 2014-02-17 10:51:41 The network socket for historical data has been closed. \| 2014-02-17 10:51:41 HD Request # 7 - Received 1 record from 2014-02-17 08:29:59 to 2014-02-17 08:29:59 (0.0 seconds) and wrote 0 records for ESH4 \| 2014-02-17 10:51:41 HD Request # 7 - Intraday download COMPLETE for ESH4 \| 2014-02-17 10:51:41 Real-time Intraday chart data file updates started for ESH4 \| 2014-02-17 10:51:41 HD Request # 8 - Downloading Intraday chart data for GCLH4 to the file GCLH4.scid. Service: nymex \| 2014-02-17 10:51:41 HD Request # 8 - Download start Date-Time: 2014-02-17 10:14:59.0 \| 2014-02-17 10:51:41 HD Request # 8 - Using server: scdf2.sierracharts.com port 10149 \| 2014-02-17 10:51:41 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-02-17 10:51:41 The network socket is connected. \| 2014-02-17 10:51:41 HD Request # 8 - Sending historical data logon request message. \| 2014-02-17 10:51:41 HD Request # 8 - Requesting up to 100 days of Intraday data. Record interval: 0 \| 2014-02-17 10:51:41 HD Request # 8 - Decompressing data. \| 2014-02-17 10:51:41 HD Request # 8 - Receiving Intraday data for GCLH4 starting at 2014-02-17 10:14:59 \| 2014-02-17 10:51:41 The network socket for historical data has been closed. \| 2014-02-17 10:51:41 HD Request # 8 - Received 1 record from 2014-02-17 10:14:59 to 2014-02-17 10:14:59 (0.0 seconds) and wrote 0 records for GCLH4 \| 2014-02-17 10:51:41 HD Request # 8 - Intraday download COMPLETE for GCLH4 \| 2014-02-17 10:51:41 Real-time Intraday chart data file updates started for GCLH4 \| 2014-02-17 10:51:41 Requesting market depth updates for: GCLH4 if supported. \| 2014-02-17 10:51:43 Reloading all charts with filename: GCLJ4.scid \| 2014-02-17 10:52:09 Date rule based rollover from GCLX3 to next contract occurs at 2013-10-21 \| 2014-02-17 10:52:09 Date rule based rollover from GCLZ3 to next contract occurs at 2013-11-19 \| 2014-02-17 10:52:09 Date rule based rollover from GCLF4 to next contract occurs at 2013-12-19 \| 2014-02-17 10:52:09 Date rule based rollover from GCLG4 to next contract occurs at 2014-01-20 \| 2014-02-17 10:52:09 Date rule based rollover from GCLH4 to next contract occurs at 2014-02-19 \| 2014-02-17 10:52:09 Date rule based rollover from GCLJ4 to next contract occurs at 2014-03-19 \| 2014-02-17 10:52:09 Checking Intraday data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-21 \| 2014-02-17 10:52:09 Checking Daily data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-16 \| 2014-02-17 10:52:09 Checking Intraday data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-19 \| 2014-02-17 10:52:09 Checking Daily data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-14 \| 2014-02-17 10:52:09 Checking Intraday data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-19 \| 2014-02-17 10:52:09 Checking Daily data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-14 \| 2014-02-17 10:52:09 Checking Intraday data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-20 \| 2014-02-17 10:52:09 Checking Daily data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-15 \| 2014-02-17 10:52:09 Checking Intraday data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-17 \| 2014-02-17 10:52:09 Checking Daily data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-12 \| 2014-02-17 10:52:09 Checking Intraday data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:52:09 Checking Daily data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:52:09 Symbols used for GCLJ4 continuous contract chart: \| 2014-02-17 10:52:09 GCLX3 \| 2014-02-17 10:52:09 GCLZ3 \| 2014-02-17 10:52:09 GCLF4 \| 2014-02-17 10:52:09 GCLG4 \| 2014-02-17 10:52:09 GCLH4 \| 2014-02-17 10:52:09 GCLJ4 \| 2014-02-17 10:52:09 Date rule based rollover from GCLX3 to next contract occurs at 2013-10-21 \| 2014-02-17 10:52:09 Date rule based rollover from GCLZ3 to next contract occurs at 2013-11-19 \| 2014-02-17 10:52:09 Date rule based rollover from GCLF4 to next contract occurs at 2013-12-19 \| 2014-02-17 10:52:09 Date rule based rollover from GCLG4 to next contract occurs at 2014-01-20 \| 2014-02-17 10:52:09 Date rule based rollover from GCLH4 to next contract occurs at 2014-02-19 \| 2014-02-17 10:52:09 Date rule based rollover from GCLJ4 to next contract occurs at 2014-03-19 \| 2014-02-17 10:52:09 Checking Intraday data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-21 \| 2014-02-17 10:52:09 Checking Daily data file for symbol GCLX3 for the date range from 2013-09-19 to 2013-10-16 \| 2014-02-17 10:52:09 Checking Intraday data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-19 \| 2014-02-17 10:52:09 Checking Daily data file for symbol GCLZ3 for the date range from 2013-10-21 to 2013-11-14 \| 2014-02-17 10:52:09 Checking Intraday data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-19 \| 2014-02-17 10:52:09 Checking Daily data file for symbol GCLF4 for the date range from 2013-11-19 to 2013-12-14 \| 2014-02-17 10:52:09 Checking Intraday data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-20 \| 2014-02-17 10:52:09 Checking Daily data file for symbol GCLG4 for the date range from 2013-12-19 to 2014-01-15 \| 2014-02-17 10:52:09 Checking Intraday data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-17 \| 2014-02-17 10:52:09 Checking Daily data file for symbol GCLH4 for the date range from 2014-01-20 to 2014-02-12 \| 2014-02-17 10:52:10 Checking Intraday data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:52:10 Checking Daily data file for symbol GCLJ4 for the date range from 2014-02-17 to 0 \| 2014-02-17 10:52:10 Symbols used for GCLJ4 continuous contract chart: \| 2014-02-17 10:52:10 GCLX3 \| 2014-02-17 10:52:10 GCLZ3 \| 2014-02-17 10:52:10 GCLF4 \| 2014-02-17 10:52:10 GCLG4 \| 2014-02-17 10:52:10 GCLH4 \| 2014-02-17 10:52:10 GCLJ4 \| 2014-02-17 10:52:10 Volume based rollover from GCLX3 to GCLZ3 occurs at 2013-10-18 \| 2014-02-17 10:52:10 Volume based rollover from GCLZ3 to GCLF4 occurs at 2013-11-19 \| 2014-02-17 10:52:10 Volume based rollover from GCLF4 to GCLG4 occurs at 2013-12-17 \| 2014-02-17 10:52:10 Volume based rollover from GCLG4 to GCLH4 occurs at 2014-01-17 \| 2014-02-17 10:52:10 Unable to determine transition date based on volume from files: C:\SierraChart\Data\CLH14.dly, C:\SierraChart\Data\CLJ14.dly \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: Performing continuous futures contract back adjustment calculations. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLX3 Open price on 2013-10-18 is 100.72. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLZ3 Open price on 2013-10-18 is 101. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLX3 price difference to GCLZ3 is 0.28. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLZ3 Open price on 2013-11-19 is 93. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLF4 Open price on 2013-11-19 is 93.64. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLZ3 price difference to GCLF4 is 0.63999939. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLF4 Open price on 2013-12-17 is 97.3. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLG4 Open price on 2013-12-17 is 97.54. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLF4 price difference to GCLG4 is 0.24000092. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLG4 Open price on 2014-01-17 is 94.17. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLH4 Open price on 2014-01-17 is 94.29. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLG4 price difference to GCLH4 is 0.12000091. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLH4 Open price on 2014-02-18 is 100.32. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLJ4 Open price on 2014-02-18 is 100.12. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: GCLH4 price difference to GCLJ4 is -0.19999725. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLX3 is 1.080004. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLZ3 is 0.80000395. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLF4 is 0.16000459. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLG4 is -0.079996333. \| 2014-02-17 10:52:10 GCLJ4 [CBV] [M] 0.20 rng #5: Back adjust amount for symbol GCLH4 is -0.19999725. \| 2014-02-17 10:52:10 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GCLJ4.scid \| 2014-02-17 10:52:10 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GCLJ4.scid \| 2014-02-17 10:52:10 HD Request # 9 - Downloading Intraday chart data for GCLJ4 to the file GCLJ4.scid. Service: nymex \| 2014-02-17 10:52:10 HD Request # 9 - Download start Date-Time: 2014-02-14 16:00:00.0 \| 2014-02-17 10:52:10 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GCLJ4.scid \| 2014-02-17 10:52:10 HD Request # 9 - Using server: scdf1.sierracharts.com port 10149 \| 2014-02-17 10:52:10 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-02-17 10:52:10 The network socket is connected. \| 2014-02-17 10:52:10 HD Request # 9 - Sending historical data logon request message. \| 2014-02-17 10:52:10 HD Request # 9 - Requesting up to 0 days of Intraday data. Record interval: 0 \| 2014-02-17 10:52:10 HD Request # 9 - Decompressing data. \| 2014-02-17 10:52:10 HD Request # 9 - Receiving Intraday data for GCLJ4 starting at 2014-02-16 15:00:00 \| 2014-02-17 10:52:10 HD Request # 9 - Timestamp of first Intraday data file record written: 2014-02-16 15:00:00 \| 2014-02-17 10:52:10 The network socket for historical data has been closed. \| 2014-02-17 10:52:10 HD Request # 9 - Received 9205 records from 2014-02-16 15:00:00 to 2014-02-17 10:14:59 (19.2 hours) and wrote 9205 records for GCLJ4 \| 2014-02-17 10:52:10 HD Request # 9 - Intraday download COMPLETE for GCLJ4 \| 2014-02-17 10:52:10 Real-time Intraday chart data file updates started for GCLJ4 \| 2014-02-17 10:52:10 GCLJ4 [CB] [M] 0.20 rng #3: Download is complete for all contract months in chart. Proceeding with data load. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: Performing continuous futures contract back adjustment calculations. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLX3 Open price on 2013-10-21 is 100.63. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLZ3 Open price on 2013-10-21 is 101.04. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLX3 price difference to GCLZ3 is 0.41000092. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLZ3 Open price on 2013-11-19 is 93. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLF4 Open price on 2013-11-19 is 93.64. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLZ3 price difference to GCLF4 is 0.63999939. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLF4 Open price on 2013-12-19 is 97.69. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLG4 Open price on 2013-12-19 is 97.93. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLF4 price difference to GCLG4 is 0.24000031. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLG4 Open price on 2014-01-21 is 94. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLH4 Open price on 2014-01-21 is 94.25. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLG4 price difference to GCLH4 is 0.25. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLH4 Open price on 2014-02-18 is 100.32. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLJ4 Open price on 2014-02-18 is 100.12. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: GCLH4 price difference to GCLJ4 is -0.19999725. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: Back adjust amount for symbol GCLX3 is 1.3400035. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: Back adjust amount for symbol GCLZ3 is 0.93000239. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: Back adjust amount for symbol GCLF4 is 0.29000306. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: Back adjust amount for symbol GCLG4 is 0.050002754. \| 2014-02-17 10:52:11 GCLJ4 [CB] [M] 0.20 rng #3: Back adjust amount for symbol GCLH4 is -0.19999725. \| 2014-02-17 10:52:11

[2014-02-17 21:20:25] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We cannot see any download request in the Message Log where it looks like you have used Edit >>Delete All Data and Download. Go to the chart and try using that command again. Also, you should be OK updating to the current Sierra Chart version even when using OEC since you are using the Sierra Chart Futures data feed. You may want to update if there is still a problem. Although the version you are on should be fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-18 00:32:30

[2014-02-17 22:58:08] #5 [Go To First Post]
todds - Posts: 64
I had to hit Edit >>Delete All Data and Download several more times and it finally loaded the past data. Not sure why it didn't work the first few times but it works now. Thanks

[2014-02-17 23:39:19] #6 [Go To First Post]
T44 - Posts: 363
Having a similar issue: Software version: 1091 \| 2014-02-17 18:35:42 Usage end date: 2014-08-22 \| 2014-02-17 18:35:42 Enabled for: Sierra Chart Historical Data Service. \| 2014-02-17 18:35:42 Allow Support for Sierra Chart Data Feeds is disabled. \| 2014-02-17 18:35:42 Active service: CTS T4 \| 2014-02-17 18:35:42 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-02-17 18:35:42 2014-02-17 23:35:42 Local computer clock time \| 2014-02-17 18:35:42 2014-02-17 23:35:42 GMT time \| 2014-02-17 18:35:42 2014-02-17 18:35:42 Time zone adjusted time \| 2014-02-17 18:35:42 Time difference to server time: 3 seconds. \| 2014-02-17 18:35:42 Program path: Z:\home\user\.wine\drive_c\SierraChart\ \| 2014-02-17 18:35:42 Data Files path: C:\SierraChart\Data\ \| 2014-02-17 18:35:42 OS Version Number: 5.1 \| 2014-02-17 18:35:42 Checking for new symbol settings for cts \| 2014-02-17 18:35:42 Symbol settings are up-to-date for cts \| 2014-02-17 18:35:43 Checking for large (over 80 MB) intraday data files to move data out of. Please wait.... \| 2014-02-17 18:35:44 Completed checking of 29 Intraday data files (*.scid). \| 2014-02-17 18:35:44 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLJ14.dly \| 2014-02-17 18:35:53 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLJ14.dly \| 2014-02-17 18:35:53 HD Request # 2 - Downloading Historical Daily chart data for ESH14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:35:55 HD Request # 2 - Requesting historical Daily data for ESH14 starting at 2014-02-12 \| 2014-02-17 18:35:55 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 \| 2014-02-17 18:35:56 CTS FIX - Firm: Dorman \| 2014-02-17 18:35:56 Reading for a HTTP request (1) failed. Windows error code 18: No more files. \| 2014-02-17 18:35:56 HD Request # 2 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:35:56 HD Request # 2 - Error downloading historical Daily data for ESH14. There was a communication error with the server. \| 2014-02-17 18:35:56 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH14 \| 2014-02-17 18:35:56 HD Request # 2 - Daily download COMPLETE for ESH14 \| 2014-02-17 18:35:56 HD Request # 3 - Downloading Historical Daily chart data for YMH14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:35:56 HD Request # 3 - Requesting historical Daily data for YMH14 starting at 2014-02-12 \| 2014-02-17 18:35:56 Resolved address fix.t4login.com to IP 74.201.6.106 \| 2014-02-17 18:35:56 The network socket is connected. \| 2014-02-17 18:35:56 Starting SSL connection on the socket. \| 2014-02-17 18:35:56 Reading for a HTTP request (2) failed. Windows error code 18: No more files. \| 2014-02-17 18:35:57 HD Request # 3 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:35:57 HD Request # 3 - Error downloading historical Daily data for YMH14. There was a communication error with the server. \| 2014-02-17 18:35:57 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMH14 \| 2014-02-17 18:35:57 HD Request # 3 - Daily download COMPLETE for YMH14 \| 2014-02-17 18:35:57 HD Request # 4 - Downloading Historical Daily chart data for E6H14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:35:57 HD Request # 4 - Requesting historical Daily data for E6H14 starting at 2014-02-12 \| 2014-02-17 18:35:57 SSL socket is now connected. \| 2014-02-17 18:35:57 Reading for a HTTP request (3) failed. Windows error code 18: No more files. \| 2014-02-17 18:35:57 HD Request # 4 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:35:57 HD Request # 4 - Error downloading historical Daily data for E6H14. There was a communication error with the server. \| 2014-02-17 18:35:57 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for E6H14 \| 2014-02-17 18:35:57 HD Request # 4 - Daily download COMPLETE for E6H14 \| 2014-02-17 18:35:57 HD Request # 5 - Downloading Historical Daily chart data for GCJ14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:35:57 HD Request # 5 - Requesting historical Daily data for GCJ14 starting at 2014-02-12 \| 2014-02-17 18:35:57 CTS FIX: Sending the Logon message. \| 2014-02-17 18:35:57 Reading for a HTTP request (4) failed. Windows error code 18: No more files. \| 2014-02-17 18:35:57 HD Request # 5 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:35:57 HD Request # 5 - Error downloading historical Daily data for GCJ14. There was a communication error with the server. \| 2014-02-17 18:35:57 HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCJ14 \| 2014-02-17 18:35:57 HD Request # 5 - Daily download COMPLETE for GCJ14 \| 2014-02-17 18:35:57 HD Request # 6 - Downloading Historical Daily chart data for NQH14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:35:57 HD Request # 6 - Requesting historical Daily data for NQH14 starting at 2014-02-12 \| 2014-02-17 18:35:57 Reading for a HTTP request (5) failed. Windows error code 18: No more files. \| 2014-02-17 18:35:58 HD Request # 6 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:35:58 HD Request # 6 - Error downloading historical Daily data for NQH14. There was a communication error with the server. \| 2014-02-17 18:35:58 HD Request # 6 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH14 \| 2014-02-17 18:35:58 HD Request # 6 - Daily download COMPLETE for NQH14 \| 2014-02-17 18:35:58 HD Request # 7 - Downloading Historical Daily chart data for NGH14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:35:58 HD Request # 7 - Requesting historical Daily data for NGH14 starting at 2014-02-12 \| 2014-02-17 18:35:58 Reading for a HTTP request (6) failed. Windows error code 18: No more files. \| 2014-02-17 18:35:58 HD Request # 7 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:35:58 HD Request # 7 - Error downloading historical Daily data for NGH14. There was a communication error with the server. \| 2014-02-17 18:35:58 HD Request # 7 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NGH14 \| 2014-02-17 18:35:58 HD Request # 7 - Daily download COMPLETE for NGH14 \| 2014-02-17 18:35:58 HD Request # 8 - Downloading Historical Daily chart data for CLJ14. Starting date: 1964-02-18. Service: cts \| 2014-02-17 18:35:58 HD Request # 8 - Requesting historical Daily data for CLJ14 starting at 1964-02-17 \| 2014-02-17 18:35:58 CTS FIX: Connected to data and trade server. \| 2014-02-17 18:35:58 CTS T4 - Starting real-time market data updates for: TF.ICE_0-IN.TF.201403.1.ICE_IN \| 2014-02-17 18:35:58 HD Request # 9 - Downloading Historical Daily chart data for TF.ICE_0-IN.TF.201403.1.ICE_IN. Starting date: 2014-02-14. Service: cts \| 2014-02-17 18:35:58 CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 \| 2014-02-17 18:35:58 Reading for a HTTP request (7) failed. Windows error code 18: No more files. \| 2014-02-17 18:35:59 HD Request # 8 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:35:59 HD Request # 8 - Error downloading historical Daily data for CLJ14. There was a communication error with the server. \| 2014-02-17 18:35:59 HD Request # 8 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLJ14 \| 2014-02-17 18:35:59 HD Request # 8 - Daily download COMPLETE for CLJ14 \| 2014-02-17 18:35:59 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLJ14.dly \| 2014-02-17 18:35:59 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLJ14.dly \| 2014-02-17 18:35:59 CTS FIX: Received Account List collateral report. \| 2014-02-17 18:35:59 CTS FIX: Subscribing to account: 13769 \| 2014-02-17 18:35:59 Resolved address fix-chart.t4login.com to IP 69.44.110.227 \| 2014-02-17 18:35:59 CTS T4 - Starting real-time market data updates for: NG.CME_20140300_NGH4.CME_NY \| 2014-02-17 18:35:59 CTS T4 - Starting real-time market data updates for: CL.CME_20140400_CLJ4.CME_NY \| 2014-02-17 18:35:59 CTS T4 - Starting real-time market data updates for: NQ.CME_20140300_NQH4.CME_Eq \| 2014-02-17 18:35:59 CTS T4 - Starting real-time market data updates for: ES.CME_20140300_ESH4.CME_Eq \| 2014-02-17 18:35:59 The network socket is connected. \| 2014-02-17 18:35:59 Starting SSL connection on the socket. \| 2014-02-17 18:35:59 CTS T4 - Starting real-time market data updates for: GC.CME_20140400_GCJ4.CME_CO \| 2014-02-17 18:35:59 CTS T4 - Starting real-time market data updates for: YM.CME_20140300_YMH4.CME_E \| 2014-02-17 18:35:59 CTS T4 - Starting real-time market data updates for: 6E.CME_20140300_6EH4.CME_Fo \| 2014-02-17 18:35:59 SSL socket is now connected. \| 2014-02-17 18:35:59 CTS FIX Historical Data: Sending the Logon message. \| 2014-02-17 18:36:01 Reloading Historical Daily chart due to data for new day. \| 2014-02-17 18:36:01 Reloading Historical Daily chart due to data for new day. \| 2014-02-17 18:36:01 CTS FIX Historical Data: Connected to Historical data server. \| 2014-02-17 18:36:02 HD Request # 9 - Requesting historical Daily data for TF.ICE_0-IN.TF.201403.1.ICE_IN from date 2014-02-14 to date 2014-02-18 \| 2014-02-17 18:36:02 HD Request # 9 - Receiving historical Daily data for TF.ICE_0-IN.TF.201403.1.ICE_IN starting at 2014-02-14 \| 2014-02-17 18:36:02 Writing historical Daily data for TF.ICE_0-IN.TF.201403.1.ICE_IN to the file TF.ICE_0-IN.TF.201403.1.ICE_IN.dly \| 2014-02-17 18:36:02 HD Request # 9 - Received 2 records from 2014-02-14 00:00:00 to 2014-02-17 00:00:00 (4.0 days) and wrote 2 records for TF.ICE_0-IN.TF.201403.1.ICE_IN \| 2014-02-17 18:36:02 HD Request # 9 - Daily download COMPLETE for TF.ICE_0-IN.TF.201403.1.ICE_IN \| 2014-02-17 18:36:02 HD Request # 10 - Downloading Intraday chart data for NG.CME_20140300_NGH4.CME_NY to the file NG.CME_20140300_NGH4.CME_NY.scid. Service: cts \| 2014-02-17 18:36:02 HD Request # 10 - Download start Date-Time: 2014-02-17 18:35:03.0 \| 2014-02-17 18:36:02 HD Request # 10 - Requesting historical Second data for NG.CME_20140300_NGH4.CME_NY from 2014-02-17 00:00:00 to 2014-02-17 00:00:00 (US Central Time). \| 2014-02-17 18:36:02 HD Request # 11 - Downloading Historical Daily chart data for E6H14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:36:02 HD Request # 11 - Requesting historical Daily data for E6H14 starting at 2014-02-12 \| 2014-02-17 18:36:02 HD Request # 10 - Receiving Intraday data for NG.CME_20140300_NGH4.CME_NY starting at 2014-02-16 18:00:00 \| 2014-02-17 18:36:03 HD Request # 10 - Requesting historical Second data for NG.CME_20140300_NGH4.CME_NY from 2014-02-18 00:00:00 to 2014-02-18 00:00:00 (US Central Time). \| 2014-02-17 18:36:03 Reading for a HTTP request (8) failed. Windows error code 18: No more files. \| 2014-02-17 18:36:03 HD Request # 11 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:36:03 HD Request # 11 - Error downloading historical Daily data for E6H14. There was a communication error with the server. \| 2014-02-17 18:36:03 HD Request # 11 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for E6H14 \| 2014-02-17 18:36:03 HD Request # 11 - Daily download COMPLETE for E6H14 \| 2014-02-17 18:36:03 HD Request # 12 - Downloading Historical Daily chart data for ESH14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:36:03 HD Request # 12 - Requesting historical Daily data for ESH14 starting at 2014-02-12 \| 2014-02-17 18:36:03 HD Request # 10 - Timestamp of first Intraday data file record written: 2014-02-17 18:35:03 \| 2014-02-17 18:36:03 HD Request # 10 - Requesting historical Second data for NG.CME_20140300_NGH4.CME_NY from 2014-02-19 00:00:00 to 2014-02-19 00:00:00 (US Central Time). \| 2014-02-17 18:36:03 CTS FIX: Received Account Update collateral report. \| 2014-02-17 18:36:03 Reading for a HTTP request (9) failed. Windows error code 18: No more files. \| 2014-02-17 18:36:03 HD Request # 12 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:36:03 HD Request # 12 - Error downloading historical Daily data for ESH14. There was a communication error with the server. \| 2014-02-17 18:36:03 HD Request # 12 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH14 \| 2014-02-17 18:36:03 HD Request # 12 - Daily download COMPLETE for ESH14 \| 2014-02-17 18:36:03 HD Request # 10 - Received 5085 records from 2014-02-16 18:00:00 to 2014-02-17 18:35:03 (24.6 hours) and wrote 1 record for NG.CME_20140300_NGH4.CME_NY \| 2014-02-17 18:36:03 HD Request # 10 - Intraday download COMPLETE for NG.CME_20140300_NGH4.CME_NY \| 2014-02-17 18:36:03 Real-time Intraday chart data file updates started for NG.CME_20140300_NGH4.CME_NY \| 2014-02-17 18:36:03 HD Request # 13 - Downloading Intraday chart data for CL.CME_20140400_CLJ4.CME_NY to the file CL.CME_20140400_CLJ4.CME_NY.scid. Service: cts \| 2014-02-17 18:36:03 HD Request # 13 - Download start Date-Time: 2014-02-17 18:35:12.0 \| 2014-02-17 18:36:03 HD Request # 13 - Requesting historical Second data for CL.CME_20140400_CLJ4.CME_NY from 2014-02-17 00:00:00 to 2014-02-17 00:00:00 (US Central Time). \| 2014-02-17 18:36:03 CTS FIX: Requesting Open Orders for account: 13769 \| 2014-02-17 18:36:03 CTS FIX: Received Account List collateral report. \| 2014-02-17 18:36:04 HD Request # 13 - Receiving Intraday data for CL.CME_20140400_CLJ4.CME_NY starting at 2014-02-16 18:00:00 \| 2014-02-17 18:36:05 HD Request # 13 - Requesting historical Second data for CL.CME_20140400_CLJ4.CME_NY from 2014-02-18 00:00:00 to 2014-02-18 00:00:00 (US Central Time). \| 2014-02-17 18:36:05 HD Request # 13 - Timestamp of first Intraday data file record written: 2014-02-17 18:35:12 \| 2014-02-17 18:36:05 HD Request # 13 - Requesting historical Second data for CL.CME_20140400_CLJ4.CME_NY from 2014-02-19 00:00:00 to 2014-02-19 00:00:00 (US Central Time). \| 2014-02-17 18:36:05 HD Request # 13 - Received 3616 records from 2014-02-16 18:00:00 to 2014-02-17 18:35:48 (24.6 hours) and wrote 7 records for CL.CME_20140400_CLJ4.CME_NY \| 2014-02-17 18:36:05 HD Request # 13 - Intraday download COMPLETE for CL.CME_20140400_CLJ4.CME_NY \| 2014-02-17 18:36:05 Real-time Intraday chart data file updates started for CL.CME_20140400_CLJ4.CME_NY \| 2014-02-17 18:36:05 HD Request # 14 - Downloading Intraday chart data for ES.CME_20140300_ESH4.CME_Eq to the file ES.CME_20140300_ESH4.CME_Eq.scid. Service: cts \| 2014-02-17 18:36:05 HD Request # 14 - Download start Date-Time: 2014-02-17 18:35:01.0 \| 2014-02-17 18:36:05 HD Request # 14 - Requesting historical Second data for ES.CME_20140300_ESH4.CME_Eq from 2014-02-17 00:00:00 to 2014-02-17 00:00:00 (US Central Time). \| 2014-02-17 18:36:05 Reloading Historical Daily chart due to data for new day. \| 2014-02-17 18:36:05 HD Request # 15 - Downloading Historical Daily chart data for GCJ14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:36:06 HD Request # 15 - Requesting historical Daily data for GCJ14 starting at 2014-02-12 \| 2014-02-17 18:36:06 Reading for a HTTP request (10) failed. Windows error code 18: No more files. \| 2014-02-17 18:36:06 HD Request # 15 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:36:06 HD Request # 15 - Error downloading historical Daily data for GCJ14. There was a communication error with the server. \| 2014-02-17 18:36:06 HD Request # 15 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCJ14 \| 2014-02-17 18:36:06 HD Request # 15 - Daily download COMPLETE for GCJ14 \| 2014-02-17 18:36:06 HD Request # 14 - Receiving Intraday data for ES.CME_20140300_ESH4.CME_Eq starting at 2014-02-16 18:00:00 \| 2014-02-17 18:36:06 HD Request # 14 - Requesting historical Second data for ES.CME_20140300_ESH4.CME_Eq from 2014-02-18 00:00:00 to 2014-02-18 00:00:00 (US Central Time). \| 2014-02-17 18:36:06 HD Request # 14 - Timestamp of first Intraday data file record written: 2014-02-17 18:35:01 \| 2014-02-17 18:36:06 HD Request # 14 - Requesting historical Second data for ES.CME_20140300_ESH4.CME_Eq from 2014-02-19 00:00:00 to 2014-02-19 00:00:00 (US Central Time). \| 2014-02-17 18:36:06 HD Request # 14 - Received 9642 records from 2014-02-16 18:00:00 to 2014-02-17 18:36:03 (24.6 hours) and wrote 7 records for ES.CME_20140300_ESH4.CME_Eq \| 2014-02-17 18:36:07 HD Request # 14 - Intraday download COMPLETE for ES.CME_20140300_ESH4.CME_Eq \| 2014-02-17 18:36:07 Real-time Intraday chart data file updates started for ES.CME_20140300_ESH4.CME_Eq \| 2014-02-17 18:36:07 HD Request # 16 - Downloading Intraday chart data for GC.CME_20140400_GCJ4.CME_CO to the file GC.CME_20140400_GCJ4.CME_CO.scid. Service: cts \| 2014-02-17 18:36:07 HD Request # 16 - Download start Date-Time: 2014-02-17 18:34:52.0 \| 2014-02-17 18:36:07 HD Request # 16 - Requesting historical Second data for GC.CME_20140400_GCJ4.CME_CO from 2014-02-17 00:00:00 to 2014-02-17 00:00:00 (US Central Time). \| 2014-02-17 18:36:07 HD Request # 16 - Receiving Intraday data for GC.CME_20140400_GCJ4.CME_CO starting at 2014-02-16 18:00:00 \| 2014-02-17 18:36:09 HD Request # 16 - Requesting historical Second data for GC.CME_20140400_GCJ4.CME_CO from 2014-02-18 00:00:00 to 2014-02-18 00:00:00 (US Central Time). \| 2014-02-17 18:36:09 HD Request # 16 - Timestamp of first Intraday data file record written: 2014-02-17 18:34:52 \| 2014-02-17 18:36:09 HD Request # 16 - Requesting historical Second data for GC.CME_20140400_GCJ4.CME_CO from 2014-02-19 00:00:00 to 2014-02-19 00:00:00 (US Central Time). \| 2014-02-17 18:36:09 HD Request # 16 - Received 13737 records from 2014-02-16 18:00:00 to 2014-02-17 18:36:08 (24.6 hours) and wrote 8 records for GC.CME_20140400_GCJ4.CME_CO \| 2014-02-17 18:36:09 HD Request # 16 - Intraday download COMPLETE for GC.CME_20140400_GCJ4.CME_CO \| 2014-02-17 18:36:09 Real-time Intraday chart data file updates started for GC.CME_20140400_GCJ4.CME_CO \| 2014-02-17 18:36:09 HD Request # 17 - Downloading Intraday chart data for TF.ICE_0-IN.TF.201403.1.ICE_IN to the file TF.ICE_0-IN.TF.201403.1.ICE_IN.scid. Service: cts \| 2014-02-17 18:36:09 HD Request # 17 - Download start Date-Time: 2014-02-17 11:30:00.0 \| 2014-02-17 18:36:09 HD Request # 17 - Requesting historical Second data for TF.ICE_0-IN.TF.201403.1.ICE_IN from 2014-02-17 00:00:00 to 2014-02-17 00:00:00 (US Central Time). \| 2014-02-17 18:36:09 HD Request # 17 - Receiving Intraday data for TF.ICE_0-IN.TF.201403.1.ICE_IN starting at 2014-02-16 18:00:00 \| 2014-02-17 18:36:09 HD Request # 17 - Timestamp of first Intraday data file record written: 2014-02-17 11:30:00 \| 2014-02-17 18:36:09 HD Request # 17 - Requesting historical Second data for TF.ICE_0-IN.TF.201403.1.ICE_IN from 2014-02-18 00:00:00 to 2014-02-18 00:00:00 (US Central Time). \| 2014-02-17 18:36:09 HD Request # 17 - Requesting historical Second data for TF.ICE_0-IN.TF.201403.1.ICE_IN from 2014-02-19 00:00:00 to 2014-02-19 00:00:00 (US Central Time). \| 2014-02-17 18:36:10 HD Request # 17 - Received 1837 records from 2014-02-16 18:00:00 to 2014-02-17 11:30:00 (17.5 hours) and wrote 1 record for TF.ICE_0-IN.TF.201403.1.ICE_IN \| 2014-02-17 18:36:10 HD Request # 17 - Intraday download COMPLETE for TF.ICE_0-IN.TF.201403.1.ICE_IN \| 2014-02-17 18:36:10 Real-time Intraday chart data file updates started for TF.ICE_0-IN.TF.201403.1.ICE_IN \| 2014-02-17 18:36:10 HD Request # 18 - Downloading Intraday chart data for NQ.CME_20140300_NQH4.CME_Eq to the file NQ.CME_20140300_NQH4.CME_Eq.scid. Service: cts \| 2014-02-17 18:36:10 HD Request # 18 - Download start Date-Time: 2014-02-17 18:34:48.0 \| 2014-02-17 18:36:10 HD Request # 18 - Requesting historical Second data for NQ.CME_20140300_NQH4.CME_Eq from 2014-02-17 00:00:00 to 2014-02-17 00:00:00 (US Central Time). \| 2014-02-17 18:36:10 HD Request # 18 - Receiving Intraday data for NQ.CME_20140300_NQH4.CME_Eq starting at 2014-02-16 18:00:00 \| 2014-02-17 18:36:11 HD Request # 18 - Requesting historical Second data for NQ.CME_20140300_NQH4.CME_Eq from 2014-02-18 00:00:00 to 2014-02-18 00:00:00 (US Central Time). \| 2014-02-17 18:36:11 HD Request # 18 - Timestamp of first Intraday data file record written: 2014-02-17 18:34:48 \| 2014-02-17 18:36:11 HD Request # 18 - Requesting historical Second data for NQ.CME_20140300_NQH4.CME_Eq from 2014-02-19 00:00:00 to 2014-02-19 00:00:00 (US Central Time). \| 2014-02-17 18:36:11 HD Request # 18 - Received 4226 records from 2014-02-16 18:00:00 to 2014-02-17 18:34:48 (24.6 hours) and wrote 1 record for NQ.CME_20140300_NQH4.CME_Eq \| 2014-02-17 18:36:11 HD Request # 18 - Intraday download COMPLETE for NQ.CME_20140300_NQH4.CME_Eq \| 2014-02-17 18:36:11 Real-time Intraday chart data file updates started for NQ.CME_20140300_NQH4.CME_Eq \| 2014-02-17 18:36:11 HD Request # 19 - Downloading Intraday chart data for YM.CME_20140300_YMH4.CME_E to the file YM.CME_20140300_YMH4.CME_E.scid. Service: cts \| 2014-02-17 18:36:11 HD Request # 19 - Download start Date-Time: 2014-02-17 18:35:02.0 \| 2014-02-17 18:36:11 HD Request # 19 - Requesting historical Second data for YM.CME_20140300_YMH4.CME_E from 2014-02-17 00:00:00 to 2014-02-17 00:00:00 (US Central Time). \| 2014-02-17 18:36:11 Reloading Historical Daily chart due to data for new day. \| 2014-02-17 18:36:12 HD Request # 20 - Downloading Historical Daily chart data for NGH14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:36:12 HD Request # 20 - Requesting historical Daily data for NGH14 starting at 2014-02-12 \| 2014-02-17 18:36:12 HD Request # 19 - Receiving Intraday data for YM.CME_20140300_YMH4.CME_E starting at 2014-02-16 18:00:00 \| 2014-02-17 18:36:12 HD Request # 19 - Requesting historical Second data for YM.CME_20140300_YMH4.CME_E from 2014-02-18 00:00:00 to 2014-02-18 00:00:00 (US Central Time). \| 2014-02-17 18:36:12 Reading for a HTTP request (11) failed. Windows error code 18: No more files. \| 2014-02-17 18:36:12 HD Request # 20 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:36:12 HD Request # 20 - Error downloading historical Daily data for NGH14. There was a communication error with the server. \| 2014-02-17 18:36:12 HD Request # 20 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NGH14 \| 2014-02-17 18:36:12 HD Request # 20 - Daily download COMPLETE for NGH14 \| 2014-02-17 18:36:12 HD Request # 19 - Timestamp of first Intraday data file record written: 2014-02-17 18:35:02 \| 2014-02-17 18:36:12 HD Request # 19 - Requesting historical Second data for YM.CME_20140300_YMH4.CME_E from 2014-02-19 00:00:00 to 2014-02-19 00:00:00 (US Central Time). \| 2014-02-17 18:36:12 HD Request # 19 - Received 4904 records from 2014-02-16 18:00:00 to 2014-02-17 18:35:23 (24.6 hours) and wrote 2 records for YM.CME_20140300_YMH4.CME_E \| 2014-02-17 18:36:12 HD Request # 19 - Intraday download COMPLETE for YM.CME_20140300_YMH4.CME_E \| 2014-02-17 18:36:12 Real-time Intraday chart data file updates started for YM.CME_20140300_YMH4.CME_E \| 2014-02-17 18:36:12 HD Request # 21 - Downloading Intraday chart data for 6E.CME_20140300_6EH4.CME_Fo to the file 6E.CME_20140300_6EH4.CME_Fo.scid. Service: cts \| 2014-02-17 18:36:12 HD Request # 21 - Download start Date-Time: 2014-02-17 18:34:39.0 \| 2014-02-17 18:36:12 HD Request # 21 - Requesting historical Second data for 6E.CME_20140300_6EH4.CME_Fo from 2014-02-17 00:00:00 to 2014-02-17 00:00:00 (US Central Time). \| 2014-02-17 18:36:12 HD Request # 21 - Receiving Intraday data for 6E.CME_20140300_6EH4.CME_Fo starting at 2014-02-16 18:00:00 \| 2014-02-17 18:36:13 HD Request # 21 - Requesting historical Second data for 6E.CME_20140300_6EH4.CME_Fo from 2014-02-18 00:00:00 to 2014-02-18 00:00:00 (US Central Time). \| 2014-02-17 18:36:13 HD Request # 21 - Timestamp of first Intraday data file record written: 2014-02-17 18:34:39 \| 2014-02-17 18:36:14 HD Request # 21 - Requesting historical Second data for 6E.CME_20140300_6EH4.CME_Fo from 2014-02-19 00:00:00 to 2014-02-19 00:00:00 (US Central Time). \| 2014-02-17 18:36:14 CTS FIX: Received Account List collateral report. \| 2014-02-17 18:36:14 Reloading Historical Daily chart due to data for new day. \| 2014-02-17 18:36:14 HD Request # 21 - Received 6473 records from 2014-02-16 18:00:00 to 2014-02-17 18:36:11 (24.6 hours) and wrote 5 records for 6E.CME_20140300_6EH4.CME_Fo \| 2014-02-17 18:36:14 HD Request # 21 - Intraday download COMPLETE for 6E.CME_20140300_6EH4.CME_Fo \| 2014-02-17 18:36:14 Real-time Intraday chart data file updates started for 6E.CME_20140300_6EH4.CME_Fo \| 2014-02-17 18:36:14 HD Request # 22 - Downloading Historical Daily chart data for YMH14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:36:14 HD Request # 22 - Requesting historical Daily data for YMH14 starting at 2014-02-12 \| 2014-02-17 18:36:14 Reading for a HTTP request (12) failed. Windows error code 18: No more files. \| 2014-02-17 18:36:15 HD Request # 22 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:36:15 HD Request # 22 - Error downloading historical Daily data for YMH14. There was a communication error with the server. \| 2014-02-17 18:36:15 HD Request # 22 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMH14 \| 2014-02-17 18:36:15 HD Request # 22 - Daily download COMPLETE for YMH14 \| 2014-02-17 18:36:15 Reloading Historical Daily chart due to data for new day. \| 2014-02-17 18:36:22 HD Request # 23 - Downloading Historical Daily chart data for NQH14. Starting date: 2014-02-13. Service: cts \| 2014-02-17 18:36:22 HD Request # 23 - Requesting historical Daily data for NQH14 starting at 2014-02-12 \| 2014-02-17 18:36:22 Reading for a HTTP request (13) failed. Windows error code 18: No more files. \| 2014-02-17 18:36:23 HD Request # 23 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:36:23 HD Request # 23 - Error downloading historical Daily data for NQH14. There was a communication error with the server. \| 2014-02-17 18:36:23 HD Request # 23 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH14 \| 2014-02-17 18:36:23 HD Request # 23 - Daily download COMPLETE for NQH14 \| 2014-02-17 18:36:23 Socket closed. No error. \| 2014-02-17 18:37:14 The SSL socket was shut down successfully. \| 2014-02-17 18:37:14 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. \| 2014-02-17 18:37:14 CTS FIX Historical Data: Disconnected. \| 2014-02-17 18:37:14 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLJ14.dly \| 2014-02-17 18:37:16 HD Request # 24 - Downloading Historical Daily chart data for CLJ14. Starting date: 1964-02-18. Service: cts \| 2014-02-17 18:37:25 HD Request # 24 - Requesting historical Daily data for CLJ14 starting at 1964-02-17 \| 2014-02-17 18:37:25 Reading for a HTTP request (14) failed. Windows error code 18: No more files. \| 2014-02-17 18:37:26 HD Request # 24 - Download from the SC Historical Data service failed due to a HTTP error. \| 2014-02-17 18:37:26 HD Request # 24 - Error downloading historical Daily data for CLJ14. There was a communication error with the server. \| 2014-02-17 18:37:26 HD Request # 24 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLJ14 \| 2014-02-17 18:37:26 HD Request # 24 - Daily download COMPLETE for CLJ14 \| 2014-02-17 18:37:26 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLJ14.dly \| 2014-02-17 18:37:26 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLJ14.dly \| 2014-02-17 18:37:26 Ð/#

[2014-02-17 23:42:47] #7 [Go To First Post]
T44 - Posts: 363
As a follow up question: I'm happy with the historical daily data provided by CTS T4. My recent few support requests have been to do with handling Historical Daily data from SCs server. If I were to downgrade to package 1 from package 3, would this mean that all my data (including historical data) came in via CTS T4 and not SC historical data? I just bought another 6 months today, would you be able to process the downgrade for me if it resolves these issues? I am not using any of the http://www.sierrachart.com/index.php?l=doc/Packages.php#SpecialFeatures Thanks.

[2014-02-18 00:59:49] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I had to hit Edit >>Delete All Data and Download several more times and it finally loaded the past data. Not sure why it didn't work the first few times but it works now. Thanks We have checked our servers, and they are all available and the data is there. We are not sure why you would have to do this repeatedly. Does not make much sense. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-18 01:00:03

[2014-02-18 01:02:53] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In response to post #6, this is a different issue. It should have been posted into a separate thread. This is the relevant error message: Reading for a HTTP request (2) failed. Windows error code 18: No more files. \| 2014-02-17 18:35:57 This is very odd. We have never seen this error reported. We recommend restarting your computer as there is something going wrong somewhere in the HTTP to TCP/IP communications layer. We suspect you are running a third-party firewall which is blocking the connection. With an error like this, you are going to have more serious problems unless it is resolved. So at this point where the historical data is coming from is not even relevant. There is a much more serious problem which eventually will cause you to be locked out of Sierra Chart. My recent few support requests have been to do with handling Historical Daily data from SCs server. From what we have seen, this is not entirely true. In some cases, but those were resolved. Overall the data provided by the Sierra Chart server will be more reliable. And there is a very strong reason why we want the Sierra Chart data used over other services and that is because the connectivity and the handling of this data is usually more reliable compared to other services. And it is easier for us to debug problems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-18 03:34:34

[2014-02-18 01:47:06] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If I were to downgrade to package 1 from package 3, would this mean that all my data (including historical data) came in via CTS T4 and not SC historical data? We have now verified that if you do go to package 1, the historical Daily data will come from CTS T4. You will just need to make sure the symbols in the historical charts use the CTS T4 symbols. We have changed your package to 1 at this time. If you want to put back on 3, let us know here: https://www.sierrachart.com/usercp.php?page=SupportTickets For this to work properly though, you need to be on version 1093. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-18 01:47:27

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