Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 09:57:44 +0000



Chart doesnt update even with connected Datafeed

View Count: 459

[2020-10-01 13:31:35]
User794832 - Posts: 4
Im using the 15 Day trial and opened a ESZ20 chart. The data ist up to data (minus the 10 minutes delay) but it doesnt update after that. It only Shows the new data if i delete and redownload all the data.

Here is the Log:
Software version: 2175 64-bit | 2020-10-01 15:30:42.839
Primary Thread ID: 4380 | 2020-10-01 15:30:42.839
Usage end date: 2020-10-16 | 2020-10-01 15:30:42.839
Enabled for: Advanced Features 2. | 2020-10-01 15:30:42.839
Enabled for: Sierra Chart Historical Data Service. | 2020-10-01 15:30:42.839
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-10-01 15:30:42.839
Current selected Data/Trading service: SC Data - All Services | 2020-10-01 15:30:42.839
Custom symbol settings values: enabled | 2020-10-01 15:30:42.839
Chart Update Interval: 500 | 2020-10-01 15:30:42.839
Intraday Data Storage Time Unit: 0 | 2020-10-01 15:30:42.839
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-10-01 15:30:42.839
2020-10-01 15:30:42 Local computer time | 2020-10-01 15:30:42.839
2020-10-01 13:30:42 Local computer time in UTC | 2020-10-01 15:30:42.839
2020-10-01 15:30:42 Local computer time in SC Time Zone | 2020-10-01 15:30:42.839
2020-10-01 13:24:23 Server time in UTC | 2020-10-01 15:30:42.839
Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-10-01 15:30:42.839
Program path: C:\SierraChart\ | 2020-10-01 15:30:42.839
Data Files path: C:\SierraChart\Data\ | 2020-10-01 15:30:42.839
OS Version Number: 10.0 | 2020-10-01 15:30:42.839
Locale Setting: C | 2020-10-01 15:30:42.839
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-10-01 15:30:42.840
Allowed protected custom studies: | 2020-10-01 15:30:42.840


SC Data - All Services | Connected to server complete. | 2020-10-01 15:30:45.759
Triggering next historical data download in queue. | 2020-10-01 15:30:45.759
Triggering next historical data download in queue. | 2020-10-01 15:30:45.759
Triggering next historical data download in queue. | 2020-10-01 15:30:45.759
Triggering next historical data download in queue. | 2020-10-01 15:30:45.759
Triggering next historical data download in queue. | 2020-10-01 15:30:45.759
SC Data - All Services | Starting real-time market data updates for: ESZ20. ID: 1 | 2020-10-01 15:30:45.779
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ20 | 2020-10-01 15:30:45.779
SC Data - All Services | Requesting security definition data for: ESZ20. ID: 1 | 2020-10-01 15:30:45.779
Added historical Intraday data request for ESZ20 to the queue. | 2020-10-01 15:30:45.779
Intraday data recording state for symbol ESZ20 is set to download 'Pending'. | 2020-10-01 15:30:45.779
Triggering next historical data download in queue. | 2020-10-01 15:30:45.779
Delaying start of download for ESZ20 | 2020-10-01 15:30:45.801
SC Data - All Services | Starting real-time market data updates for: AAPL. ID: 2 Service code: equities.us | 2020-10-01 15:30:45.810
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AAPL | 2020-10-01 15:30:45.810
SC Data - All Services | Requesting security definition data for: AAPL. ID: 2 | 2020-10-01 15:30:45.810
Added historical Intraday data request for AAPL to the queue. | 2020-10-01 15:30:45.810
Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2020-10-01 15:30:45.810
Triggering next historical data download in queue. | 2020-10-01 15:30:45.810
Requesting market depth updates for: ESZ20 if supported. | 2020-10-01 15:30:45.813
Separate subscription for market depth updates not supported. ESZ20 | 2020-10-01 15:30:45.813
HD Request # 11 | Downloading Intraday chart data for ESZ20 to the file ESZ20.scid. Service: cme | 2020-10-01 15:30:50.726
Enabling compression for file: C:\SierraChart\Data\ESZ20.scid. This may take a while. | 2020-10-01 15:30:50.727
HD Request # 11 | Download start date-time: 2020-10-01 15:15:01.000 | 2020-10-01 15:30:50.727
HD Request # 11 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2020-10-01 15:30:50.727
Socket (2) | Creating socket. | 2020-10-01 15:30:50.727
Socket (2) | New receive buffer size: 5242880 | 2020-10-01 15:30:50.727
Socket (2) | Connecting to IP: 8.18.161.133. | 2020-10-01 15:30:50.727
HD Request # 11 | Setting DTC encoding to Binary VLS | 2020-10-01 15:30:51.066
HD Request # 11 | Sending historical data logon request message. | 2020-10-01 15:30:51.066
HD Request # 11 | Requesting Intraday data. Start date-time: 2020-10-01 15:15:01. Record interval: 0. Symbol: ESZ20 | 2020-10-01 15:30:51.756
HD Request # 11 | Decompressing data. | 2020-10-01 15:30:51.912
HD Request # 11 | Receiving Intraday data for ESZ20 starting at 2020-10-01 15:15:01.109000 | 2020-10-01 15:30:51.915
Socket (2) | CloseSocket call. | 2020-10-01 15:30:52.103
Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-01 15:30:52.103
Socket (2) | Shutdown started. Waiting for graceful close. | 2020-10-01 15:30:52.103
Historical data download thread signaled to stop. | 2020-10-01 15:30:52.103
HD Request # 11 | Timestamp of first Intraday data file record written: 2020-10-01 15:15:01.406001 | 2020-10-01 15:30:52.104
HD Request # 11 | Received 2936 records from 2020-10-01 15:15:01.109 to 2020-10-01 15:20:47.376 (5.8 minutes) and wrote 2928 records for ESZ20 | 2020-10-01 15:30:52.104
HD Request # 11 | Completion time: 2s | 2020-10-01 15:30:52.110
HD Request # 11 | Intraday data download complete for ESZ20. Unique request ID: 10 | 2020-10-01 15:30:52.110
Removing historical data download ID 10. | 2020-10-01 15:30:52.110
Real-time Intraday chart data file updates started for ESZ20 | 2020-10-01 15:30:52.110
Intraday chart data file opened for ESZ20 | 2020-10-01 15:30:52.110
HD Request # 11 | Enabling Intraday chart updating for symbol. | 2020-10-01 15:30:52.110

Triggering next historical data download in queue. | 2020-10-01 15:30:52.110
HD Request # 12 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2020-10-01 15:30:52.110
Enabling compression for file: C:\SierraChart\Data\AAPL.scid. This may take a while. | 2020-10-01 15:30:52.110 *
HD Request # 12 | Download start date-time: 2020-08-26 15:54:06.000 | 2020-10-01 15:30:52.110
HD Request # 12 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2020-10-01 15:30:52.110
Socket (4) | Creating socket. | 2020-10-01 15:30:52.111
Socket (4) | New receive buffer size: 5242880 | 2020-10-01 15:30:52.111
Socket (4) | Connecting to IP: 8.18.161.135. | 2020-10-01 15:30:52.111
Socket (2) | Socket gracefully closed by remote side. | 2020-10-01 15:30:52.259
Socket (2) | Closed. | 2020-10-01 15:30:52.260
HD Request # 12 | Setting DTC encoding to Binary VLS | 2020-10-01 15:30:52.455
HD Request # 12 | Sending historical data logon request message. | 2020-10-01 15:30:52.455
HD Request # 12 | Requesting Intraday data. Start date-time: 2020-08-26 15:54:06. Record interval: 0. Symbol: AAPL | 2020-10-01 15:30:53.144
HD Request # 12 | Decompressing data. | 2020-10-01 15:30:53.301
HD Request # 12 | Receiving Intraday data for AAPL starting at 2020-08-26 15:54:06.271000 | 2020-10-01 15:30:53.308
HD Request # 12 | Timestamp of first Intraday data file record written: 2020-08-26 15:54:06.830002 | 2020-10-01 15:30:54.276
Saved Chartbook: ES.cht. Time: 0.0017 seconds. | 2020-10-01 15:30:57.063
[2020-10-01 13:53:20]
John - SC Support - Posts: 30399
You need to complete the Uniform Subscriber Agreement For Delayed Data. Without this, you will not be able to get the Delayed Streaming Data. You can access the agreement here:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-10-01 14:00:35]
User794832 - Posts: 4
But it worked without it till yesterday. What is different today?
[2020-10-01 14:18:02]
Sierra Chart Engineering - Posts: 104368
The agreement is now required. That has been stated for months now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-10-01 14:27:20]
User794832 - Posts: 4
Ok but i dont have to pay anything for this?
[2020-10-01 14:42:51]
John - SC Support - Posts: 30399
No, you do not need to pay for anything. It is just a matter of filling out the agreement.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account