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Direct MessagesDate/Time: Wed, 24 Apr 2024 02:46:53 +0000
[Locked] - Stalling charts
View Count: 1131
| [2020-09-11 17:45:16] |
| User804994 - Posts: 8 |
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Hi, I'm using the 14 day trial version of Sierra chart. I really like the software, very customizable, but I have problems with it stalling, sometimes charts and DOM freezes for a second, and when it's really bad it freezes up to 45 seconds. I can still move the mouse and do stuff on the computer, it's just the charts and DOM that freezes, so I guess it's something to do with the data feed. It makes no difference if I have 1 or 6 charts up or which symbols it is. It can be good for a while, and then suddenly it gets terrible again. The problem comes and goes, and I don't notice any difference if I have other programs running on the computer or not. I never have any problems with other platforms or programs that I use on my computer and I have a very fast internet connection. Any reasons what could cause this problem? Which data feed provider do I get during the trial, is it sierras own data feed? best regards |
| [2020-09-11 18:17:18] |
| John - SC Support - Posts: 31059 |
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What is the symbol of the chart on which this occurs? Keep in mind that if you are not connected to an external data source, then you would only get limited Real-Time data. Refer to the information here: Real-Time Data And also refer to the information here regarding Real-Time Futures Data: Is Historical and Real-time Futures Data Included? But, you also have access to the Delayed Streaming Data from the CME Group. Refer to the information here: Delayed Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-11 18:59:12] |
| User804994 - Posts: 8 |
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It happens on all symbols, but the ones I watch mostly are ES, NQ and YM. I have your 14 day trial with delayed data - isn't it supposed to be correct, even though it is delayed? I read this on your page about delayed exchange data feed that refers to the free trial: "when using this data feed, the data will be constantly streaming, but the data is not the Real-Time data, but is delayed by 10 minutes and 10 seconds." It is NOT constantly streaming - it's jumpy and it stalls from time to time, sometimes for long periods. Haven't experienced this on other platforms. |
| [2020-09-11 19:33:37] |
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If the user interface of Sierra Chart is not in a frozen or interoperable state, the problem would be with your Internet connectivity. Try reducing the bandwidth usage: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds (4.12) Also refer to: Prices / Data Falling Behind: 4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server (4.16) Also update Sierra Chart to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-11 19:35:16
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| [2020-09-11 20:08:18] |
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We did a software update with our delayed data servers early in the morning and that would interrupt the feed for 10 minutes in order to delay the data. Usually users would not notice because they get switched to our other delayed data server but if you had connected back to the same server you would notice the data feed would be interrupted for 10 minutes and then it would start. So we think part of the problem is related to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-11 21:03:52] |
| User804994 - Posts: 8 |
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I've had the problem on and off for a week. Every time I've checked my connection it's been running at 120 mbit/sec or higher, and the cpu usage of sierra is low when I've checked. Now I updated to the latest version of Sierra chart, set the chart update interval a bit higher, reduced the max depth levels and turned of my firewall. Result – it's worse than it's been all day. Stalls for 10-15 seconds, moves for 1-2 seconds, stalls again... One other thing to mention – I see no correlation between how fast the market moves and how much it stalls, so when it has a ”bad period” and stalls for long periods, it doesn't have to be in a fast market, it can as likely be in super slow pre or after market hours. best regards |
| [2020-09-11 21:45:10] |
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it's worse than it's been all day. Stalls for 10-15 seconds, moves for 1-2 seconds, stalls again... The issue could be this:Prices / Data Falling Behind: 4.10 - Market Not Active We do not see how we can provide you further help. The data feed is definitely fine. We know that because we monitor it continuously. However, if you do notice an interruption for an entire 10 minutes that would be due to a software update that we have done. Although this is very infrequent. And it is not something we would normally do during market hours but we did early in the morning but there would have been at most a small number of users affected by that. It is not going to help to ask us further about this. We recommend trying a different ISP if there really is a genuine connectivity issue but we are doubting that. Also refer to 4.16: Prices / Data Falling Behind: 4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-11 21:47:34
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| [2020-09-12 02:57:23] |
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We think we know what the problem is. We are going to put out a new release. Information about this is here: Data Feed Stopping/Lagging Issue (non-Denali specific) This is only a conclusion based on what we know and observations. We are not certain yet. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-12 20:55:12] |
| User804994 - Posts: 8 |
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Okey, I hope you can solve it. I'm interested in moving to sierra chart so I hope you can fix this, because the problem is for sure not my computer or connection, it's on your end, whatever it is. |
| [2020-09-12 23:35:48] |
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Update to prerelease 2165 which is now available. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-13 22:56:52] |
| User804994 - Posts: 8 |
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I updated to the preprelease and checked the overnight session right now. Unfortunately it's still stalling, so the changes you've didn't work :( I assume there are others who have the same problem, so I hope you can resolve it quickly! best regards |
| [2020-09-14 11:10:44] |
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We need you to provide proper proof of the issue to us. There is no problem with the delayed data feed at all and never has been. You are going to have to provide us a screenshot of the chart and also include Time and Sales window overlapping it, and provide us a lot of detail explaining how you come to the conclusion that you are. Time and Sales Window documentation: Time and Sales Window Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-14 11:11:49
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| [2020-09-14 12:40:18] |
| User804994 - Posts: 8 |
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I'm not accusing you of anything, so no need to provide proof, if you say it's not the data feed than I believe you. I just want to solve it. I think I've described the problem pretty detailed. If you have any idea of any other settings or things I could change that might help then I'd like to hear. I just know it's not my computer or connection that is the problem, and I've never experienced problems with other platforms.
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| [2020-09-14 19:05:26] |
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We need you to provide us more information so we can clearly understand the issue in your case because at this point it is not making any sense to us. We need a screenshot at the time you have it showing the time and sales window and the chart. We also need to know what time zone the chart is in: Time Zone Setting Also enable in the Time and Sales settings Show Bid and Ask Records: Time and Sales Window: Settings Menu Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-14 21:03:53] |
| User804994 - Posts: 8 |
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I've attached a screenshot taken during a 6 sec stall. So what I mean with stall is that the chart stops moving and no orders print on the DOM, but there's no freezinf of the screen or anything. When I first noticed it I put your study countdown timer on the chart, and there I could see that even the timer stops. So when this screenshot is taken for example, the countdown timer stopped at 29 sec, and after 6 seconds it jumped to 23 seconds and the chart moved again. On the DOM you can clearly see how it jumps and "catches up" every time it has stalled. Since I had to take a screenshot when the problem actually occurs I couldn't use your instructions for uploading charts, I had to use print screen and upload it, hope it's okey. |
Attachment Deleted. |
es.png| [2020-09-14 21:05:01] |
| User804994 - Posts: 8 |
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Forgot to mention - the chart is set to New York time.
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| [2020-09-14 23:01:10] |
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If you are looking at the difference between 16:38:30 and 16:38:35 in the time and sales window, this is nothing unusual. There were just simply no bid/ask updates transmitted by the exchange. And if there was no reconnection at the time and you would know because you would see Downloading Historical Data displayed on the chart, then this is just totally normal. There simply is no problem here as we suspected. And what you describe about the countdown timer is also perfectly normal. Why would you expect the market to trade every second. If you have further questions contact the exchange. If you have questions about the exchange trading activity contact the exchange . They should not be posted here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-14 23:01:59
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| [2020-10-08 00:09:28] |
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For the record, there was never any problem to begin with. The user is making false claims and a bunch of nonsense. This thread was a total waste of our time. And if users want to know not why sometimes we are intolerant, this thread is an excellent example. We will cut off new users abruptly and be very firm and abrupt in our language as necessary. It is not a matter of being rude, it is a matter of time management. We make no apologies here. We will continue to be very firm and clear as necessary to users. And we will ban users off the board as necessary. "Stalling charts". What a bunch of nonsense. And then claiming that no other program has this problem when the user is just seeing exchange traded activity as transmitted by the exchange. What a bunch of nonsense. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-08 00:11:28
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