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Date/Time: Fri, 29 Mar 2024 11:16:15 +0000



market data

View Count: 529

[2020-08-05 18:46:28]
User273004 - Posts: 5
I have followed your instructions but still not getting any data on open charts and on top left corner of pltform it states not connected in red>


Reading Internal Order ID file. | 2020-08-05 13:44:47.877
Reading Trade Orders file. | 2020-08-05 13:44:47.963
Reading Trade Positions file. | 2020-08-05 13:44:47.963
Reading Account Balance file. | 2020-08-05 13:44:47.964
UDPListener (1420). Port 22904 | Listening on UDP port 22904. | 2020-08-05 13:44:47.979
Software version: 2144 32-bit | 2020-08-05 13:44:47.979
Primary Thread ID: 6052 | 2020-08-05 13:44:47.979
Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2020-08-05 13:44:47.979
To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2020-08-05 13:44:47.979 *
Allow Support for Sierra Chart Data Feeds is disabled. | 2020-08-05 13:44:47.979
Current selected Data/Trading service: Trading Evaluator - Delayed | 2020-08-05 13:44:47.979
Custom symbol settings values: enabled | 2020-08-05 13:44:47.979
Chart Update Interval: 500 | 2020-08-05 13:44:47.979
Intraday Data Storage Time Unit: 0 | 2020-08-05 13:44:47.979
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-08-05 13:44:47.979
2020-08-05 18:44:47 Local computer time | 2020-08-05 13:44:47.979
2020-08-05 17:44:47 Local computer time in UTC | 2020-08-05 13:44:47.979
2020-08-05 13:44:47 Local computer time in SC Time Zone | 2020-08-05 13:44:47.979
2020-08-05 17:44:46 Server time in UTC | 2020-08-05 13:44:47.979
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-08-05 13:44:47.979
Program path: D:\SierraChart\ | 2020-08-05 13:44:47.979
Data Files path: D:\SierraChart\Data\ | 2020-08-05 13:44:47.979
OS Version Number: 10.0 | 2020-08-05 13:44:47.979
Locale Setting: C | 2020-08-05 13:44:47.979
Allowed protected custom studies: | 2020-08-05 13:44:47.979

Checking for new symbol settings. Requested symbol settings MD5 for service code tradesimulation.dtctrading. Request ID: 1. | 2020-08-05 13:44:47.980
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-08-05 13:44:48.004
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-08-05 13:44:48.034
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-08-05 13:44:48.034
Received 5 login tokens. | 2020-08-05 13:44:48.102
Symbol settings MD5 received. Request ID: 1. | 2020-08-05 13:44:48.139
Symbol settings are up-to-date for tradesimulation.dtctrading. | 2020-08-05 13:44:48.139
Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-08-05 13:44:51.138
Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-08-05 13:44:53.137 *
[2020-08-05 19:13:05]
Sierra Chart Engineering - Posts: 104368
Follow these instructions to add usage time to your Sierra Chart account:

1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu.

You can also go to this page in your browser:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

Login with your Sierra Chart Account Name and Password.

2. Choose the particular Service Package that you want to automatically renew and press the "Update" button.

3. Add sufficient credit to your Services Balance using any of the available payment options:
https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit

For further information, refer to:
Sierra Chart Purchase and License Information: Renewing Access
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-08-05 19:35:33]
User273004 - Posts: 5
I dont want live services yet I want delayed data, i was told by the previous advisor that it is free to get delayed data, he sent me instructions and i followed them but it does not work, i relied to him and he told me to forward the log which I did but we are back to square one with your reply.
[2020-08-05 19:50:21]
Sierra Chart Engineering - Posts: 104368
No delayed data is not free. There are no exchange fees but it is not free.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-08-05 20:11:52]
User273004 - Posts: 5
how much is it?
[2020-08-06 05:08:00]
Sierra Chart Engineering - Posts: 104368
It will be 36 USD per month.

For Sierra Chart pricing, refer to this page:
Description of Service Packages and Pricing
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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