Home >> Support Board

Support Board

Date/Time: Thu, 18 Apr 2024 09:19:17 +0000

How to Post a Message for Support

[Locked] - Regarding Rithmic (Our Final Post on this Subject)

View Count: 27178

[2020-05-14 01:48:16] #25 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Additional Key/certificate file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-14 01:48:41


rim_ssl_client_private_key - Attached On 2020-05-14 01:48:08 UTC - Size: 1.67 KB - 722 views

[2020-05-14 01:53:03] #26 [Go To First Post]
uM8137 - Posts: 180
Thank you. This is very cool. With the source code, I was thinking to try and create a C# bridge from Rithmic into SC. Because the stable programs such as NinjaTrader and Jigsaw that have no problem reading Rithmic are using the Rithmic C# API. Usually of course it would be undesirable to mix C# and C++, but since the bridge is already a standalone program, that won't matter. But trying this would need to understand the communication back to SC that the bridge does. And the simplest way to understand that would be to have the source code for it.

[2020-05-15 08:03:30] #27 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
All versions of Sierra Chart still support the bridge and will until the end of the year. And it is still being provided as well with newer versions. Not sure what "performance" issues you had but if it relates to the data feed let us know. The order routing performance should have been excellent. If you had any issues, maybe it was because of your Internet connectivity and we will be setting up infrastructure in Hong Kong which may help. When it comes to account balances and risk stuff, this is another matter and we know there are limitations with that on the TT side. And that will be gradually overcome with our own order routing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-15 08:05:45

[2020-05-23 08:57:07] #29 [Go To First Post]
AB91 - Posts: 3
Hello. I've encountered a problem I've never had before using Sierra chart. It seems like the program won't connect to the internet even tough my connection is fine. This happened out of the blue and everything worked just fine on Tuesday evening (05.19). This issue started yesterday (05.20). I have not had any updates or anything on my machine before the problems started. I tried to shut off my firewall and anti virus, but with no luck. I have even deleted all the program files and re installed the everything but the problem is still there. When logging on Sierra chart on my other laptop everything works as it should. Any clues on what happened here? "No connection could be made because the target machine actively refused it" This is the message I get in the message log. I am considering re installing the whole operation system on my computer, but before I do this I want to know if I can use a demo account other than Rithmic.

[2020-05-23 10:42:07] #30 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you are having trouble connecting to Rithmic that is not something we can help with. For testing we recommend using the Delayed Exchange Data Feed: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-31 19:53:27] #31 [Go To First Post]
User374751 - Posts: 31
Has Sierra Chart had thoughts to charge more to customers who desire Rithmic integration for future iterations after 12/31/20? I am a loyal Rithmic customer, and will continue to be into the foreseeable future. I would pay a premium to Sierra Chart for access to software iterations that include Rithmic integration after 12/31/20. Saving money through the use of the Rithmic Bridge is an issue of less concern to me. I am most concerned with Rithmic integration with Sierra Chart after 12/31/20.

[2020-05-31 22:29:15] #32 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding post #31, around that time contact us through an account support ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets We may be able to accommodate this. But just understand the code in the bridge program is not maintained. All connections undergo maintenance even Interactive Brokers based upon small issues found, and general code improvements. We do not regard the connectivity to Rithmic as meeting our standards. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-31 22:29:46

[2020-06-01 16:51:20] #33 [Go To First Post]
User383849 - Posts: 23
You can continue to use Rithmic indefinitely after that with any version released before then. However, we would hope, when you look at what we offer with the Sierra Chart order routing service, the exchange coverage on the Denali data feed, and the additional risk management functionality, at that time that you will see that these alternatives are the best choice when using Sierra Chart. Hi! The only reason why I'm still using Rithmic is because of the ability to set use their risk management features. With Sierra Chart order routing service, is it possible to configure the a Daily Max Loss/Max Contract Per Instrument? If yes, I will gladly switch. Thank you.

[2020-06-01 17:11:34] #34 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
With Sierra Chart order routing service, is it possible to configure the a Daily Max Loss/Max Contract Per Instrument? This functionality will be fully supported on the server side with the upcoming direct CME order routing which we are working on. We understand Trading Technologies, which the Sierra Chart order routing service does currently use, supports a daily maximum loss that your broker can configure. Contact your broker about this. Sierra Chart also support all of this functionality on the client side within Sierra Chart. Refer to: Global Profit/Loss Management You can also set a Trade Position Limit and Order Quantity Limit per symbol: Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-01 17:12:56

[2020-06-01 17:30:17] #35 [Go To First Post]
User383849 - Posts: 23
This functionality will be fully supported on the server side with the upcoming direct CME order routing which we are working on. Great! Any ETA on this? :)

[2020-06-01 17:39:23] #36 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We cannot give an estimate. There are too many things involved with that. Soonest would be at the end of the year. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-01 17:39:41

[2020-07-21 21:00:56] #37 [Go To First Post]
User357195 - Posts: 118
SC: I am a OneUp Trader and have to use a Rithmic feed into Sierra, since that is my only choice. I really like Sierra Charts and think they are the best. You mentioned in the past that you may have some good news for OneUp Traders. Do you have an update on this process? Hopefully, You have good news for a OneUp Trader who must use Rithmic as the only choice for the feed into Sierra Charts.

[2020-07-22 10:45:30] #38 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Post #37: No good news in regards to this other than an alternative that we will be gradually releasing later in the year. From Rithmic regarding outage on 2020-07-21: Rithmic can confirm a Market Data outage affecting CME products including NQ, MES, as well as NYMEX data, but NOT ES. Outage start time: 14:28 Central Time. Outage stop time: 14:52 Central Time. Rithmic is investigating this outage. Rithmic Operations Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-22 10:45:57

[2020-07-23 14:52:37] #39 [Go To First Post]
maxima120 - Posts: 144
there is no code change to be able to connect to Rithmic Trader instead of Rithmic servers. You just needed to create another set of connection values, namely: sMdCnnctPt to "127.0.0.1:3010"; sIhCnnctPt to "127.0.0.1:3012" and set the environment variables: RAPI_MD_ENCODING to 4; RAPI_IH_ENCODING to 4

[2020-07-23 19:48:14] #40 [Go To First Post]
Tomas.R - Posts: 9
Re #39 Interesting. Thank you for sharing this. Can you elaborate on reliability and stability of such setup? Have you been using it long enough to assess its strength and weaknesses? Personally I do not like idea of any bridge/proxy between data servers and the platform. Per my experinces it brings more challenges than benefits. But I can be wrong of course.

[2020-07-23 20:38:00] #41 [Go To First Post]
maxima120 - Posts: 144
I use Rithmic for almost 10yrs. It's an institutional quality platform but affordable for non-pros. There is no difference you connect to your local Rithmic trader or to a remote server if you can tolerate few milliseconds latency. For charting it's more than adequate.. However you cannot use it because SC refuses to make it available using absurd arguments. I will have to write dtc server just for this. Not happy

[2020-07-24 04:58:45] #42 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
absurd arguments This is not true but you can have your perspective. We explain the basic problem extensively for years here: Sierra Chart Does not Support External Service API Components: Reasons Client-Side API Components Are Not Supported For durability, the connect points are embedded in the bridge executable program. We cannot make additions to that without there being unstable execution due to a compatibility issue. We have tried multiple times. Minor modifications have been possible with direct binary editing. But that is all we can do. Really the complaints we have regarding Rithmic and the support burden since the beginning are just not worth it. You should be happy we do not do an immediate termination of Rithmic (which will be coming at the end of 2020 in newer versions). We have had enough of it as well as other external services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-26 02:11:47

[2020-07-27 02:01:30] #43 [Go To First Post]
User695518 - Posts: 50
It would be very nice if someone else would step up and create a third-party DTC bridge for Rithimic. SierraChart always promotes how simple it is to create a DTC bridge... Hopefully someone else steps up to the plate.

[2020-07-29 04:03:47] #44 [Go To First Post]
User414846 - Posts: 15
I really hope someone can find a solution for connecting to Rithmic. There's no other platform that's even close to Sierra Chart that I can switch to. But losing support for Rithmic is going to affect many people. I know you guys have your issues with Rithmic but the consumer is the one getting punished here.

[2020-07-29 13:32:12] #45 [Go To First Post]
ertrader - Posts: 640
Agreed. This has come up a few times within the trading group I work with. 93 members with many more coming in over the next few weeks. Many currently us SC. However, the lead professional traders in the group have developed non-SC solutions for members that require Rithmic beyond this year.

[2020-07-30 17:33:31] #46 [Go To First Post]
User414846 - Posts: 15
It's a shame, being forced to switch to ninja trader. My trading firm only supports Rithmic.

[2020-08-10 16:01:18] #47 [Go To First Post]
User696356 - Posts: 4
I have been using older version SC 2086. All was "fine", but I am getting reconnect almost every minute today. Did something change or has someone same problem?

[2020-08-10 16:15:32] #48 [Go To First Post]
maxima120 - Posts: 144
Make sure it's not your Internet connection first.

[2020-08-16 12:36:56] #49 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I really hope someone can find a solution for connecting to Rithmic. There's no other platform that's even close to Sierra Chart that I can switch to. But losing support for Rithmic is going to affect many people. I know you guys have your issues with Rithmic but the consumer is the one getting punished here. Agreed. This has come up a few times within the trading group I work with. 93 members with many more coming in over the next few weeks. Many currently us SC. However, the lead professional traders in the group have developed non-SC solutions for members that require Rithmic beyond this year. If this is regarding the use of these trading evaluator/funding company services, refer to: Videos About Alternative to Trading Evaluators/Funding Companies and Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-15 18:46:53] #50 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding Rithmic, see our updated post here: Updated Information Regarding Rithmic (Support will continue) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: