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Date/Time: Fri, 19 Apr 2024 07:03:40 +0000



[Locked] - Rectangle tool - annoying service

View Count: 1830

[2020-02-15 04:11:03]
nicktrader - Posts: 665
It would be really helpful if the rectangle tool would be more flexible (see pic).

Basically I use the "Extended Version". But whenever the rectangle is touched, I have to delete it and replace it with the "Non Extended Version".

It would be much easier if the rectangle tool would be extended with the yellow marked options.

Many txs
imageRectangle Example.png / V - Attached On 2020-02-15 04:10:14 UTC - Size: 212.33 KB - 329 views
[2020-02-15 10:47:53]
AndreyPoroshin - Posts: 102
+1
good suggestion! Please also improve the ellipse. Custom 2/1 aspect ratio required
Date Time Of Last Edit: 2020-02-15 10:48:47
[2020-02-16 11:18:22]
Ackin - Posts: 1863
+1 for both
[2020-02-16 12:43:00]
User519746 - Posts: 5
+1 good idea
[2020-02-16 14:00:37]
Martina V - Posts: 12
+1 please, I need the same
[2020-02-19 05:30:55]
nicktrader - Posts: 665
No response until now.
As you can see there is also an interest from other users.
[2020-02-20 04:31:25]
nicktrader - Posts: 665
I miss any response. It should be possible to put my suggestion into practice in a short term.

After all, it is a requirement that can also be used by many other users. What is the problem?
[2020-02-21 04:30:36]
nicktrader - Posts: 665
Really? Head-in-the-sand policy?
Your behavior is simply annoying to me
Your service is getting worse day by day and from my point of view many things that are implemented by you are not used by the majority of users.

I asume that the programmers have very little to do with trading and therefore cannot understand what the "everyday" user needs.

When I go to the "What is new" page, I hardly see anything that the "everyday" user can use.

Implementing ideas that come from users? No way. Only own ideas are in the foreground.

It's a pity, really, that this service no longer meets the needs of paying customers.
[2020-02-21 05:07:10]
Sierra Chart Engineering - Posts: 104368
We just do not have the time to get to this anytime soon and it makes no sense for us to be saying anything right now. And that is inconsistent with our policies.

Your service is getting worse day by day
This is not true. Our service is continuously improving and you should no longer be using CQG. You should be switching to this service:
Sierra Chart / Trading Technologies Futures Order Routing Service

And this statement is simply completely unfair :
Your behavior is simply annoying to me

What kind of right do you have to say something like that when you are asking for a feature request and making demands upon us. Demands we cannot even keep up with. The problem is you.

You have got to be kidding us. Our policies are quite clearly stated here:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Notice: Suggestions (Currently not accepting)
You are deciding to ignore them.

You cannot simply be posting here and expect us to be responding every time you do. This takes away time from our development.

And a lot of the work that we do, is lower-level improvements and performance improvements. Upcoming items are true millisecond time stamping, new dialog windows, historical market depth data serving. We have made a lot of performance improvements with market depth data processing. Performance improvements, new functionality related to the trade activity log. Our delayed data service. This is a huge major improvement. We have server-based trade simulation. The web-based trading page.

For you to be using CQG makes no sense at this time if you are looking for high-quality order routing. It is well well below standard compared to what we offer now with our own order routing service. And we are going to be producing a video explaining why.

And we are also working on a new project to expand our data feed offerings, and improve the level of service with our SC Exchange Data Feed, in regards to symbol limitations and pricing. This is a major major item. And we have already accomplished this for the CME group of exchanges with the Denali Exchange Data Feed.

And we are so busy with so much development, the What is New page is not kept up-to-date. It is not even close to a complete log of what we are doing. It only represents about 20% of the work.

And another major item you simply are unaware of, is the maintenance of a very very large code base. Correcting small problems, ensuring things are well-designed and are stable in making various kinds of improvements, to ensure stability and performance. This is an immense task. Quickly throwing in new functionality without thinking through things properly and doing it properly, and making sure the existing code is perfect, is simply a mistake. It is this mistake is what Interactive Brokers does and that is why that API is nothing more than garbage.

And furthermore we are creating all new dialog windows to be able to make implementation of things like you requested more easier. We do not want to add any new options to the existing dialog windows.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-02-21 05:52:31
[2020-02-21 06:12:18]
nicktrader - Posts: 665
I am sorry that I wrote these lines, but I have only now received a reply. How would you feel if you did not receive an answer?

This is not about a data feed, but only about an adjustment of a drawing tool. Is it really so time-consuming to make a small adjustment that can be used by other users and is also welcomed.

I would really very pleased if you would take note of small suggestions for improvement from your customers.

An answer is not necessary.

Thanks a lot
[2020-02-21 08:20:30]
AndreyPoroshin - Posts: 102
"The upcoming items are the true millisecond time stamp, new dialog boxes, historical market depth data. We have made many productivity improvements with the depth of market data processing.
Recently, we asked a question about the depth of the market, that the data is written crookedly on the user's computer. Or maybe they just don’t record at all. When reproducing market depth, test results are always different. We do not understand the reason for this. We were told that everything works well and nothing is planned to be done. And now you write that you plan to do a lot for this. It pleases and I am really grateful for this if the truth is this letter of yours, and not what it was before.
Date Time Of Last Edit: 2020-02-21 08:21:35
[2020-02-21 09:30:35]
User105769 - Posts: 10
+1 good idea
[2020-02-21 10:02:02]
Sierra Chart Engineering - Posts: 104368
In regards to post 11, you are using CQG. Any market depth data problems are with CQG. Do not fault us for CQG data problems. We do not provide support for the CQG data feed and it has substandard market depth data.

Everything you are saying is completely is not true as it relates to Sierra Chart. There are no problems at all on the Sierra Chart side. Do not use the CQG data feed. You need to use this data feed:
Denali Exchange Data Feed

Yet another reason of why we are going to discontinue support for the CQG data feed at some point in time. We are referring to market data only. Not CQG order routing.

But we will do a review to ensure that during a chart replay, that the calculations which are done related to market depth data, are done after a batch of updates are complete. But this cannot be done accurately with CQG.

Update: We do see some potential inconsistencies related to replaying of market depth which affects pulling and stacking data. This will be improved/resolved in the next release.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-02-21 10:30:05
[2020-02-21 10:24:16]
AndreyPoroshin - Posts: 102
well, I did not think about such serious problems. I hope you are really right. waiting for your video
[2020-02-21 10:26:38]
Sierra Chart Engineering - Posts: 104368
Update: We do see some potential inconsistencies related to replaying of market depth which affects pulling and stacking data. This will be improved/resolved in the next release. But we do not think this is going to help much with CQG market depth data.

And actually this is something that we have been aware of, and we have planned to improve upon but it was not possible to do this exactly right until the recent work we have completed related to market depth data transmission and processing.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-02-22 22:32:53
[2020-02-21 12:04:06]
AndreyPoroshin - Posts: 102
yo ho!!!!
[2020-02-22 22:29:36]
Sierra Chart Engineering - Posts: 104368
In regards to the original request it is more work than you realize. The last time we added this capability to one of the drawing types, we were working on resolving problems over many months with it to get it finally perfected and working efficiently.

So this time around yes it would be easier because we can model it after existing code, but the next item is the user interface work and the lower level data structure work and we want to wait until our new dialogs come out. So ask us in a few months.

And also you can implement something like this using ACSIL because ACSIL can access chart drawings and manipulate them. But the problem is how would the custom study know what chart drawing to change. But maybe you could think about that based upon your needs.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-02-22 22:30:54
[2020-02-22 22:31:33]
Sierra Chart Engineering - Posts: 104368
In regards to post #15, update to the latest prerelease. This is now complete and should also work with CQG market depth data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-02-22 22:33:38
[2020-02-22 22:54:57]
AndreyPoroshin - Posts: 102
this is very good news, thank you for your work. I'll start work on testing
[2020-02-26 22:19:14]
AndreyPoroshin - Posts: 102
Unfortunately, nothing has changed. In replay testing, there is still the same data mismatch at speeds from 1x to 15x. Version 2057
[2020-02-26 23:10:16]
Sierra Chart Engineering - Posts: 104368
This thread is now locked. You need to post this issue in another thread but it is not something we would provide any support for because you are using CQG data, and your account also is not entitled to this level of support because your Sierra Chart account is not a direct account and through a broker.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-02-26 23:10:47

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