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Date/Time: Thu, 28 Mar 2024 08:27:49 +0000



XBTUSD daily historical data gap

View Count: 1243

[2020-01-11 02:20:23]
juicebro - Posts: 17
Daily candle for XBTUSD-BMEX on January 10th, 2020 had a high of 8204 and also closed at 8204.
But I am seeing a high and close in the low 8100s..

The daily candle on January 11th, 2020 also opened at 8204 but Sierra shows this incorrectly with an open at 8172.5

I've redownloaded historical and intraday data many times to no avail.
This problem appeared suddenly when I woke my laptop from sleep.

Does anyone else have this gap? Funnily, it doesn't show this gap when I switch to intraday time frames lower than Daily.
[2020-01-11 05:20:04]
Sierra Chart Engineering - Posts: 104368
This is not what we see. It looks correct for us:
http://www.sierrachart.com/image.php?Image=1578719497861.png
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-01-11 06:36:30]
juicebro - Posts: 17
Thanks.
In that case, how can I "reset" the historical daily chart data?

I've tried:

Edit>Delete All Data and Download

and also

Edit>Download Data for All Historical Charts


I've tried restarting Sierra Chart and also restarting my computer.
[2020-01-11 14:30:28]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-01-11 18:49:23]
juicebro - Posts: 17
Software version: 2028 64-bit | 2020-01-11 18:40:41.923
Usage end date: 2020-02-03 | 2020-01-11 18:40:41.923
Enabled for: Advanced Features 2. | 2020-01-11 18:40:41.923
Enabled for: Sierra Chart Historical Data Service. | 2020-01-11 18:40:41.923
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-11 18:40:41.923
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-11 18:40:41.923
Current selected Data/Trading service: BitMEX Trading Direct | 2020-01-11 18:40:41.923
Custom symbol settings values: enabled | 2020-01-11 18:40:41.923
Chart Update Interval: 500 | 2020-01-11 18:40:41.923
Intraday Data Storage Time Unit: 2 | 2020-01-11 18:40:41.923
Time Zone: +00:00:00 (UTC+00) | 2020-01-11 18:40:41.923
2020-01-11 10:40:41 Local computer time | 2020-01-11 18:40:41.924
2020-01-11 18:40:41 Local computer time in UTC | 2020-01-11 18:40:41.924
2020-01-11 18:40:41 Local computer time in SC Time Zone | 2020-01-11 18:40:41.924
2020-01-11 01:58:23 Server time in UTC | 2020-01-11 18:40:41.924
Local computer UTC time and Server UTC time difference: 10 seconds. | 2020-01-11 18:40:41.924
Program path: C:\SierraChart\ | 2020-01-11 18:40:41.924
Data Files path: C:\SierraChart\Data\ | 2020-01-11 18:40:41.924
OS Version Number: 10.0 | 2020-01-11 18:40:41.924
Locale Setting: C | 2020-01-11 18:40:41.924

Added historical Intraday data request for XBTUSD-BMEX to the queue. | 2020-01-11 18:40:56.831
Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2020-01-11 18:40:56.831
Triggering next historical data download in queue. | 2020-01-11 18:40:56.831
Reloading all charts with filename: XBTUSD-BMEX.scid | 2020-01-11 18:40:56.831
HD Request # 7 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2020-01-11 18:40:56.831
HD Request # 7 | Download start date-time: 2019-03-17 18:40:56.000 | 2020-01-11 18:40:56.832
HD Request # 7 | Using server: ds4.sierracharts.com port 80 | 2020-01-11 18:40:56.832
Socket (1) | Creating socket. | 2020-01-11 18:40:56.832
Socket (1) | Connecting to IP: 192.81.56.146. | 2020-01-11 18:40:56.833
HD Request # 7 | Setting DTC encoding to Binary VLS | 2020-01-11 18:40:57.006
HD Request # 7 | Sending historical data logon request message. | 2020-01-11 18:40:57.006
HD Request # 7 | Requesting Intraday data. Start date-time: 2019-03-17 18:40:56. Record interval: 2. Symbol: XBTUSD-BMEX | 2020-01-11 18:40:57.091
HD Request # 7 | Decompressing data. | 2020-01-11 18:40:57.238
HD Request # 7 | Receiving Intraday data for XBTUSD-BMEX starting at 2019-03-17 18:41:01 | 2020-01-11 18:40:57.567
HD Request # 7 | Timestamp of first Intraday data file record written: 2019-03-17 18:41:01 | 2020-01-11 18:40:57.568
XBTUSD-BMEX[M] #3 | Reloading chart. | 2020-01-11 18:40:58.165
XBTUSD-BMEX[M] 720 Min #6 | Reloading chart. | 2020-01-11 18:40:58.184
XBTUSD-BMEX[M] 5 Min #7 | Reloading chart. | 2020-01-11 18:40:58.209
XBTUSD-BMEX[M] 60 Min #5 | Reloading chart. | 2020-01-11 18:40:58.296
XBTUSD-BMEX[M] #2 | Reloading chart. | 2020-01-11 18:40:58.348
XBTUSD-BMEX[M] #4 | Reloading chart. | 2020-01-11 18:40:58.397
XBTUSD-BMEX[M] #1 | Reloading chart. | 2020-01-11 18:40:58.453
HD Request # 7 | Out of order historical Intraday data. Timestamp before out of order data: 2019-12-09 16:11:54. First Timestamp of record being filtered out: 2019-12-09 16:04:06. | 2020-01-11 18:45:28.299
Socket (1) | CloseSocket call. | 2020-01-11 18:45:53.039
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-11 18:45:53.040
Historical data download thread signaled to stop. | 2020-01-11 18:45:53.040
HD Request # 7 | Received 10884298 records from 2019-03-17 18:41:01.000 to 2020-01-11 18:46:00.000 (300.0 days) and wrote 10884058 records for XBTUSD-BMEX | 2020-01-11 18:45:53.041
HD Request # 7 | Completion time: 4m 57s | 2020-01-11 18:45:53.077
HD Request # 7 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 7 | 2020-01-11 18:45:53.077
Removing historical data download ID 7. | 2020-01-11 18:45:53.077
Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2020-01-11 18:45:53.077
Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid | 2020-01-11 18:45:53.078
Intraday chart data file opened for XBTUSD-BMEX | 2020-01-11 18:45:53.078

Triggering next historical data download in queue. | 2020-01-11 18:45:53.078
Socket (1) | Socket gracefully closed by remote side. | 2020-01-11 18:45:53.131
Socket (1) | Closed. | 2020-01-11 18:45:53.131
[2020-01-11 18:54:53]
juicebro - Posts: 17
Strange, I haven't done anything different this time from the previous times I did "Delete All Data and Download"
but now my daily chart looks fine. Anyway, thanks for the help my issue is solved.

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