Support Board
Date/Time: Thu, 28 Mar 2024 08:27:49 +0000
XBTUSD daily historical data gap
View Count: 1243
[2020-01-11 02:20:23] |
juicebro - Posts: 17 |
Daily candle for XBTUSD-BMEX on January 10th, 2020 had a high of 8204 and also closed at 8204. But I am seeing a high and close in the low 8100s.. The daily candle on January 11th, 2020 also opened at 8204 but Sierra shows this incorrectly with an open at 8172.5 I've redownloaded historical and intraday data many times to no avail. This problem appeared suddenly when I woke my laptop from sleep. Does anyone else have this gap? Funnily, it doesn't show this gap when I switch to intraday time frames lower than Daily. |
[2020-01-11 05:20:04] |
Sierra Chart Engineering - Posts: 104368 |
This is not what we see. It looks correct for us: http://www.sierrachart.com/image.php?Image=1578719497861.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-01-11 06:36:30] |
juicebro - Posts: 17 |
Thanks. In that case, how can I "reset" the historical daily chart data? I've tried: Edit>Delete All Data and Download and also Edit>Download Data for All Historical Charts I've tried restarting Sierra Chart and also restarting my computer. |
[2020-01-11 14:30:28] |
Sierra Chart Engineering - Posts: 104368 |
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-01-11 18:49:23] |
juicebro - Posts: 17 |
Software version: 2028 64-bit | 2020-01-11 18:40:41.923 Usage end date: 2020-02-03 | 2020-01-11 18:40:41.923 Enabled for: Advanced Features 2. | 2020-01-11 18:40:41.923 Enabled for: Sierra Chart Historical Data Service. | 2020-01-11 18:40:41.923 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-11 18:40:41.923 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-11 18:40:41.923 Current selected Data/Trading service: BitMEX Trading Direct | 2020-01-11 18:40:41.923 Custom symbol settings values: enabled | 2020-01-11 18:40:41.923 Chart Update Interval: 500 | 2020-01-11 18:40:41.923 Intraday Data Storage Time Unit: 2 | 2020-01-11 18:40:41.923 Time Zone: +00:00:00 (UTC+00) | 2020-01-11 18:40:41.923 2020-01-11 10:40:41 Local computer time | 2020-01-11 18:40:41.924 2020-01-11 18:40:41 Local computer time in UTC | 2020-01-11 18:40:41.924 2020-01-11 18:40:41 Local computer time in SC Time Zone | 2020-01-11 18:40:41.924 2020-01-11 01:58:23 Server time in UTC | 2020-01-11 18:40:41.924 Local computer UTC time and Server UTC time difference: 10 seconds. | 2020-01-11 18:40:41.924 Program path: C:\SierraChart\ | 2020-01-11 18:40:41.924 Data Files path: C:\SierraChart\Data\ | 2020-01-11 18:40:41.924 OS Version Number: 10.0 | 2020-01-11 18:40:41.924 Locale Setting: C | 2020-01-11 18:40:41.924 Added historical Intraday data request for XBTUSD-BMEX to the queue. | 2020-01-11 18:40:56.831 Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2020-01-11 18:40:56.831 Triggering next historical data download in queue. | 2020-01-11 18:40:56.831 Reloading all charts with filename: XBTUSD-BMEX.scid | 2020-01-11 18:40:56.831 HD Request # 7 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2020-01-11 18:40:56.831 HD Request # 7 | Download start date-time: 2019-03-17 18:40:56.000 | 2020-01-11 18:40:56.832 HD Request # 7 | Using server: ds4.sierracharts.com port 80 | 2020-01-11 18:40:56.832 Socket (1) | Creating socket. | 2020-01-11 18:40:56.832 Socket (1) | Connecting to IP: 192.81.56.146. | 2020-01-11 18:40:56.833 HD Request # 7 | Setting DTC encoding to Binary VLS | 2020-01-11 18:40:57.006 HD Request # 7 | Sending historical data logon request message. | 2020-01-11 18:40:57.006 HD Request # 7 | Requesting Intraday data. Start date-time: 2019-03-17 18:40:56. Record interval: 2. Symbol: XBTUSD-BMEX | 2020-01-11 18:40:57.091 HD Request # 7 | Decompressing data. | 2020-01-11 18:40:57.238 HD Request # 7 | Receiving Intraday data for XBTUSD-BMEX starting at 2019-03-17 18:41:01 | 2020-01-11 18:40:57.567 HD Request # 7 | Timestamp of first Intraday data file record written: 2019-03-17 18:41:01 | 2020-01-11 18:40:57.568 XBTUSD-BMEX[M] #3 | Reloading chart. | 2020-01-11 18:40:58.165 XBTUSD-BMEX[M] 720 Min #6 | Reloading chart. | 2020-01-11 18:40:58.184 XBTUSD-BMEX[M] 5 Min #7 | Reloading chart. | 2020-01-11 18:40:58.209 XBTUSD-BMEX[M] 60 Min #5 | Reloading chart. | 2020-01-11 18:40:58.296 XBTUSD-BMEX[M] #2 | Reloading chart. | 2020-01-11 18:40:58.348 XBTUSD-BMEX[M] #4 | Reloading chart. | 2020-01-11 18:40:58.397 XBTUSD-BMEX[M] #1 | Reloading chart. | 2020-01-11 18:40:58.453 HD Request # 7 | Out of order historical Intraday data. Timestamp before out of order data: 2019-12-09 16:11:54. First Timestamp of record being filtered out: 2019-12-09 16:04:06. | 2020-01-11 18:45:28.299 Socket (1) | CloseSocket call. | 2020-01-11 18:45:53.039 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-11 18:45:53.040 Historical data download thread signaled to stop. | 2020-01-11 18:45:53.040 HD Request # 7 | Received 10884298 records from 2019-03-17 18:41:01.000 to 2020-01-11 18:46:00.000 (300.0 days) and wrote 10884058 records for XBTUSD-BMEX | 2020-01-11 18:45:53.041 HD Request # 7 | Completion time: 4m 57s | 2020-01-11 18:45:53.077 HD Request # 7 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 7 | 2020-01-11 18:45:53.077 Removing historical data download ID 7. | 2020-01-11 18:45:53.077 Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2020-01-11 18:45:53.077 Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid | 2020-01-11 18:45:53.078 Intraday chart data file opened for XBTUSD-BMEX | 2020-01-11 18:45:53.078 Triggering next historical data download in queue. | 2020-01-11 18:45:53.078 Socket (1) | Socket gracefully closed by remote side. | 2020-01-11 18:45:53.131 Socket (1) | Closed. | 2020-01-11 18:45:53.131 |
[2020-01-11 18:54:53] |
juicebro - Posts: 17 |
Strange, I haven't done anything different this time from the previous times I did "Delete All Data and Download" but now my daily chart looks fine. Anyway, thanks for the help my issue is solved. |
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