Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 20 Apr 2024 05:41:57 +0000
symbol is unknown. Click for symbol information. Real time data for instrument F.US.EP
View Count: 1807
| [2019-10-21 17:43:28] |
| User825497 - Posts: 1 |
|
symbol is unknown. Click for symbol information. Real time data for instrument F.US.EP (Corresponding to ID=1) are not allowed allow real time updating of historical data. The irony is that the symbol that I have active is F.US.EPZ19 not the one that recognizes me in that error message and does not let me operate in my demo account since it does not send me data. Please help. Thank you. |
| [2019-10-21 21:16:39] |
| |
|
Refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-25 00:18:29] |
| Abena1992 - Posts: 7 |
|
Hello, I am using tradovate as broker. After setting up in sierra, I get a display symbol is unknown. I read from your website that this may be caused by non-authorization on the CQG. However when I contacted Tradovate, they said since I am using Deneli I need to contact you for help. Can you please help? To be clear, this is how my set up look like; Broker - Tradovate Data routing - CQG Platform - Sierra Data Feed - Deneli Thanks |
| [2021-11-25 02:29:49] |
| Sierra_Chart Engineering - Posts: 14017 |
|
You need to activate the exchanges you want from here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-25 08:58:49] |
| Abena1992 - Posts: 7 |
|
Thanks for your help. I would like to know if the activation prices quoted there is part of the Deneli package price. Am I paying different money for the activation?
|
| [2021-11-25 09:34:34] |
| Abena1992 - Posts: 7 |
|
I have done the activation for the full CME group but I still get the same message, SYMBOL IS UNKNOWN.
|
| [2021-11-25 14:18:18] |
| |
|
The exchange fee is an extra cost paid to the exchange. The exchanges are now active on your Sierra Chart. You may need to restart Sierra Chart. Do that following these instructions: Sierra Chart - Software Login Instructions: Forced Login And make sure this option is enabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-25 14:18:47
|
To post a message in this thread, you need to log in with your Sierra Chart account: