Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 19 Apr 2024 12:11:20 +0000
SierraChart Installation Requirements
View Count: 1227
| [2018-05-09 18:48:30] |
| |
|
Thank you for your interest. From the log file this is what we see: HTTPS connection to inet1.gtm.corp.sanpaoloimi.com:8080 (1) | Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number | 2018-05-02 17:13:46
This just means your proxy server does not support TLS version 1.2. At least that's what it appears like to us. This is not really a problem. You can just install Sierra Chart using the zip installer: https://www.sierrachart.com/index.php?page=doc/SCZipInstallerList.php This is what we recommend in your case. You can also update Sierra Chart using the very same zip installer. Just extract the files in the destination folder you want to install Sierra Chart to which will usually be C:\SierraChart And then follow the instructions here to set up a shortcut to Sierra Chart on your desktop: http://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#Shortcuts Although you would still face a problem logging into Sierra Chart due to the proxy being used. Now the most important question is, what particular data or trading service listed here did you want to use Sierra Chart with?: Supported Data and Trading Services We need to know so we can help you with the connections. If you do have a restrictive firewall, does it support SOCKS 5? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-02 03:15:43
|
| [2018-05-09 18:51:01] |
| |
|
The post above has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-06-02 03:15:57] |
| |
|
We have followed up with you by email in regards to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: