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Date/Time: Sun, 21 Jan 2018 22:43:55 +0000



Nat Gas Chart Frozen

Support Request:
[2013-03-28 14:43:30]
sab1234 - Posts: 4
Yesterday the Nat Gas contract was added to my platform.
The chart is frozen, but the DOM works and my other contracts are working.
Ive updated my platform to the current version 959.
Ive 'Deleted $ Download Data all'
I checked with the trade desk and the nat gas contract is enabled.
The data feed is TT
Here is the trade activity log:


Software version: 945 | 2013-03-27 19:34:54
Current Service Package: 3 | 2013-03-27 19:34:54
Sierra Chart Historical Data Service is included. | 2013-03-27 19:34:54
Active service: Trading Technologies | 2013-03-27 19:34:54
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-03-27 19:34:54
2013-03-27 19:34:54 Local computer clock time | 2013-03-27 19:34:54
2013-03-27 18:34:54 GMT time | 2013-03-27 19:34:54
2013-03-27 19:34:54 Time zone adjusted time | 2013-03-27 19:34:54
Time difference to server time: 1 seconds. | 2013-03-27 19:34:54
Program path: D:\Program Files\novi siera\ | 2013-03-27 19:34:54
Data Files path: D:\Program Files\novi siera\Data\ | 2013-03-27 19:34:54
OS Version Number: 5.1 | 2013-03-27 19:34:54


Connecting to Trading Technologies... | 2013-03-27 19:35:00
Starting the Price Feed session. Connecting to 208.95.248.77 port 10502... | 2013-03-27 19:35:00
TT Price Feed FIX Session: Sending the Logon message. | 2013-03-27 19:35:00
TT FIX Price Feed session connected. | 2013-03-27 19:35:00
Starting the Orders session. Connecting to 208.95.248.77 port 10501... | 2013-03-27 19:35:00
TT Orders FIX Session: Sending the Logon message. | 2013-03-27 19:35:01
TT FIX Orders session connected. | 2013-03-27 19:35:01
Connected to Trading Technologies | 2013-03-27 19:35:01
TT Gateway Status: Price server for the CBOT exchange is Open | 2013-03-27 19:35:01
TT Gateway Status: Order server for the CBOT exchange is Open | 2013-03-27 19:35:01
TT Gateway Status: Fill server for the CBOT exchange is Open | 2013-03-27 19:35:01
TT Gateway Status: Price server for the CME exchange is Open | 2013-03-27 19:35:01
TT Gateway Status: Order server for the CME exchange is Open | 2013-03-27 19:35:01
TT Gateway Status: Fill server for the CME exchange is Open | 2013-03-27 19:35:01
TT Gateway Status: Price server for the ICE_IPE exchange is Open | 2013-03-27 19:35:01
TT Gateway Status: Order server for the ICE_IPE exchange is Open | 2013-03-27 19:35:01
TT Gateway Status: Fill server for the ICE_IPE exchange is Open | 2013-03-27 19:35:01
Starting updates for: NG-201305-CME | 2013-03-27 19:35:09
Requesting market data for NG-201305-CME (market depth: 5) | 2013-03-27 19:35:09
Downloading Intraday chart data for NG-201305-CME to the file NG-201305-CME.scid | 2013-03-27 19:35:09
Starting date and time: 2013-03-27 19:34:42 | 2013-03-27 19:35:09
Using server: ds5.sierracharts.com port 10049 | 2013-03-27 19:35:09
Starting updates for: US Dollar Index-Jun13-ICE_IPE | 2013-03-27 19:35:09
Requesting market data for US Dollar Index-Jun13-ICE_IPE (market depth: 5) | 2013-03-27 19:35:09
Downloading Historical Daily chart data for NGK13. Starting date: 2013-03-26. | 2013-03-27 19:35:09
Requesting historical daily data for NGK13 starting at 25.3.2013. | 2013-03-27 19:35:09
Starting updates for: NGT-201305-CME | 2013-03-27 19:35:09
Requesting market data for NGT-201305-CME (market depth: 5) | 2013-03-27 19:35:09
Starting updates for: Sugar No 11-May13-ICE_IPE | 2013-03-27 19:35:09
Requesting market data for Sugar No 11-May13-ICE_IPE (market depth: 5) | 2013-03-27 19:35:09
Starting updates for: Cotton No 2-May13-ICE_IPE | 2013-03-27 19:35:09
Requesting market data for Cotton No 2-May13-ICE_IPE (market depth: 5) | 2013-03-27 19:35:09
Starting updates for: QM-201305-CME | 2013-03-27 19:35:09
Requesting market data for QM-201305-CME (market depth: 5) | 2013-03-27 19:35:09
Starting updates for: J7-201306-CME | 2013-03-27 19:35:09
Requesting market data for J7-201306-CME (market depth: 5) | 2013-03-27 19:35:09
Starting updates for: HG-201305-CME | 2013-03-27 19:35:09
Requesting market data for HG-201305-CME (market depth: 5) | 2013-03-27 19:35:09
Starting updates for: ZN-201306-CBOT | 2013-03-27 19:35:09
Requesting market data for ZN-201306-CBOT (market depth: 5) | 2013-03-27 19:35:09
Requesting up to 356 days of Intraday data. | 2013-03-27 19:35:09
Got a response from the SC Historical Data service. | 2013-03-27 19:35:09
Receiving historical Daily data for NGK13 starting at 2013-03-25 | 2013-03-27 19:35:09
Writing historical daily data for NGK13 to the file NGK13.dly | 2013-03-27 19:35:09
Received 3 records from 2013-03-25 00:00:00 to 2013-03-27 00:00:00 (3.0 days) and wrote 2 records for NGK13 | 2013-03-27 19:35:09
Daily download COMPLETE for NGK13 | 2013-03-27 19:35:09

Using compression. | 2013-03-27 19:35:10
Receiving intraday data for NG-201305-CME starting at 2013-03-27 19:34:42 | 2013-03-27 19:35:10
Timestamp of first Intraday data file record written: 2013-03-27 19:34:42 | 2013-03-27 19:35:10
Received 9 records from 2013-03-27 19:34:42 to 2013-03-27 19:35:09 (27.0 seconds) and wrote 9 records for NG-201305-CME | 2013-03-27 19:35:10
Intraday download COMPLETE for NG-201305-CME | 2013-03-27 19:35:10

Real-time intraday chart data file updates started for NG-201305-CME | 2013-03-27 19:35:10

Regards


Date Time Of Last Edit: 2013-03-28 17:08:04
[2013-03-28 16:29:56]
Sierra Chart Engineering - Posts: 56335
Please tell us the exact Symbol of the chart. You can see this in Chart >> Chart Settings for the chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-03-28 16:30:11
[2013-03-28 16:42:12]
sab1234 - Posts: 4
NG-201305-CME
[2013-03-28 17:10:47]
Sierra Chart Engineering - Posts: 56335
You posted images of 2 charts that were apparently from another user. They have been deleted. Either there was some technical problem and you did not post those images or we are confused as to why you posted them? They are not relevant to this because they involve another symbol.

Please refer to help topic 3 here:
http://www.sierrachart.com/index.php?l=doc/helpdetails3.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-03-28 17:38:41]
sab1234 - Posts: 4
This was for our customer. We forwarded the images from the customer. please advice us on how he can unfreeze his Nat Gas 201305 chart.
His NG DOM is working. Also his other charts are working
Regards
Stacy Boland
Champion Futures
800 540 5449
[2013-03-28 19:48:20]
Sierra Chart Engineering - Posts: 56335
There is a communication problem here.

Please have them open a chart by selecting File >> Find Symbol. In the Selected Symbol box enter the following symbol:
NG-201305-CME

Press Open Intraday Chart. After that if there is a problem, please provide an image of the chart, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#Image


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-03 10:28:48]
User28973 - Posts: 8
http://www.sierrachart.com/image.php?l=1364984851975.png

[2013-04-03 10:32:27]
User28973 - Posts: 8
Here I found that post a picture istavio daily chart and less time frame here
http://www.sierrachart.com/image.php?l=1364985105408.png

[2013-04-03 13:38:45]
sab1234 - Posts: 4
Hello our customer tried selecting File >> Find Symbol. In the Selected Symbol box enter the following symbol:NG-201305-CME, his NAT GAS chart is still frozen
http://www.sierrachart.com/image.php?l=1364985105408.png
http://www.sierrachart.com/image.php?l=1364985222908.png
Also his wheat charts are frozen also
http://www.sierrachart.com/image.php?l=136499440285.png
[2013-04-03 15:55:20]
Sierra Chart Engineering - Posts: 56335
They are looking at the Natural Gas TAS chart. They clearly are not charting NG-201305-CME. None of these charts are for that symbol.

For wheat, use the ZW-201305-CBOT
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-03 15:56:07

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