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Date/Time: Wed, 26 Jan 2022 04:42:57 +0000



Strange fills on sim account

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[2013-05-15 16:08:44]
User48246 - Posts: 2
Several times over the last few days I have had filled orders that I did not enter. Today for example I flattened a profitable trade at 10:39. The software shows that I simultaneously closed another trade for a $5140 loss. I am trading on the live sim account and entering all my orders via the Sierra trade window. Is there an explanation?
[2013-05-15 20:40:51]
Sierra Chart Engineering - Posts: 100044
Where in Sierra Chart are you seeing this:
simultaneously closed another trade for a $5140 loss.

What Trading service are you using?

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-16 02:49:45]
User48246 - Posts: 2
I am using Transact. I saw another thread similar to mine where you said that this problem is related to changes made at Transact. You said to download the new version. I am now on version 976, and I assume the problem is solved.

The bogus trade was on the chart and in the trade activity log.

Am I correct that this problem has been fixed?

Jeff
[2013-05-16 03:45:46]
Sierra Chart Engineering - Posts: 100044
Not necessarily, because if you are referring to an order fill, the problem resolved is unrelated to this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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