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Direct MessagesDate/Time: Thu, 25 Apr 2024 23:18:50 +0000
Post From: Data Pausing After Detecting No Activity - Network Still Connected
| [2020-09-18 18:15:05] |
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Regarding post #29, we are not aware of so many people having a problem currently. We are not aware of any user today with an issue other than your report (Which has no details) and you did not follow the update instructions we gave you here: https://www.sierrachart.com/SupportBoard.php?ThreadID=56231 We want you to update now to version 2170. Follow up on that thread and do not post here. And we monitor ourselves. We monitor within the US, and very distant remote locations and there issue is no lag and no stopping, and no application level issue on the server or client side. All of this is monitored and verified. ActualMessageDelay=0.6 seconds.
This amount is not going to be exactly 0 because you have to consider network latency, buffering, and clock inaccuracies. So this amount is reasonable. Even our server clocks are not 100% accurate all the time which is used in part for the calculation. The only reasonable way to look at that value, is to see if it increases during the most busy times, assuming your clock is not drifting which it can. You cannot look at the absolute value because it is inaccurate.And with data compression which we are currently working on, latency will be reduced. And we also make reference to post #27 in this thread. And there has been a lot in the background we have been doing to do what we can regarding these postings. We have increased bandwidth at our Aurora server. We have increased client-side buffering. And we are working on compression. What we have determined, is these reports are connectivity related. They are not issues at the server level other than if the operating system TCP implementation is stopping or slowing the transmission of data based upon return acknowledgments. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-18 18:25:09
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