Support Board

Date/Time: Sat, 20 Apr 2024 05:00:42 +0000

Post From: Trading Issue - Transact

[2020-01-17 16:22:13] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Denali exchange data feed is currently active on their Sierra Chart account. Their Sierra Chart account is currently active as well. So everything is fine for them for the moment from what we see. If the chart is not updating in real time we need the information requested below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-17 16:22:30