Automated Log Analysis

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This is an automated response that contains information that may be helpful to you based on the information in the Sierra Chart Message Log you submitted. The information may or may not address the specific problem you are having. Review the automated responses below and if you need more help, contact support.

Be aware that this message has been received by an automated system and it will not be reviewed by a support engineer unless you ask us to through our support options. You are most welcome to send Message Logs this way. However, it does not help to repeatedly send them as no person will look at them, unless they are specifically brought to our attention. If you need further help, contact Sierra Chart Support if you have not already done so. For the available support options, refer to this page:
http://www.sierrachart.com/index.php?page=support.html


Automated Response #1

You have encountered an error connecting to the Data or Trading service you have selected. For assistance with this problem, refer to help topic 1:

http://www.sierrachart.com/index.php?page=helpdetails1.php

There may be other messages provided in this response relating to this error as well.


Submitted Message Log

Account Name: AC101098

User Message: I am not able to log into my AMP CQG-Fix connection. I contacted AMP help desk and they were able to log in succesfully on their end with no issues. Here are the logs attached for reference.

----------------------------------------
Selected Data/Trading service: CQG FIX Trading
Username for Data/Trading service:
----------------------------------------

Log:

Software version: 1261 | 2015-07-13 23:11:10
Uses New Spreadsheets | 2015-07-13 23:11:10
Enabled for: Advanced Features. | 2015-07-13 23:11:10
Enabled for: Sierra Chart Historical Data Service. | 2015-07-13 23:11:10
Allow Support for Sierra Chart Data Feeds is enabled. | 2015-07-13 23:11:10
Active service: CQG FIX Trading | 2015-07-13 23:11:10
Data/Trade Service Settings automatically set. | 2015-07-13 23:11:10
Time Zone: +00:00:00 (UTC+00) | 2015-07-13 23:11:10
2015-07-13 18:11:10 Local computer clock time | 2015-07-13 23:11:10
2015-07-13 23:11:10 GMT time | 2015-07-13 23:11:10
2015-07-13 23:11:10 Time zone adjusted time | 2015-07-13 23:11:10
Time difference to server time: 2 seconds. | 2015-07-13 23:11:10
Program path: C:\SierraChart\ | 2015-07-13 23:11:10
Data Files path: C:\SierraChart\Data\ | 2015-07-13 23:11:10
OS Version Number: 6.2 | 2015-07-13 23:11:10
Locale Information: C | 2015-07-13 23:11:10

Checking for new symbol settings for cqg | 2015-07-13 23:11:10
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-07-13 23:11:10
HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-07-13 23:11:10
Symbol settings are up-to-date for cqg | 2015-07-13 23:11:11

CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-07-13 23:11:15
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-07-13 23:11:15
socket (2) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-07-13 23:11:36
socket (2) | Shutdown and closed. | 2015-07-13 23:11:36
CQG FIX Trading FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-13 23:11:36
CQG FIX Trading FIX: Disconnected. | 2015-07-13 23:11:36
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-13 23:11:36
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-13 23:11:36
CQG FIX Trading FIX: DisconnectFIX called. | 2015-07-13 23:11:36
CQG FIX Trading | Disconnected. | 2015-07-13 23:11:36
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-13 23:11:36

CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-07-13 23:11:41
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-07-13 23:11:41
socket (3) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-07-13 23:12:02
socket (3) | Shutdown and closed. | 2015-07-13 23:12:02
CQG FIX Trading FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-13 23:12:02
CQG FIX Trading FIX: Disconnected. | 2015-07-13 23:12:02
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-13 23:12:02
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-13 23:12:02
CQG FIX Trading FIX: DisconnectFIX called. | 2015-07-13 23:12:02
CQG FIX Trading | Disconnected. | 2015-07-13 23:12:02
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-13 23:12:02

CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-07-13 23:12:07
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-07-13 23:12:07
File >> Disconnect selected. | 2015-07-13 23:12:08
CQG FIX Trading FIX: DisconnectFIX called. | 2015-07-13 23:12:08
socket (4) | Shutdown and closed. | 2015-07-13 23:12:08
CQG FIX Trading FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-13 23:12:08
CQG FIX Trading FIX: Disconnected. | 2015-07-13 23:12:08
CQG FIX Trading | Disconnected. | 2015-07-13 23:12:08
Current selected Data/Trading service: CQG FIX Trading | 2015-07-13 23:12:13

CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-07-13 23:12:15
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-07-13 23:12:15
socket (5) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-07-13 23:12:36
socket (5) | Shutdown and closed. | 2015-07-13 23:12:36
CQG FIX Trading FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-13 23:12:36
CQG FIX Trading FIX: Disconnected. | 2015-07-13 23:12:36
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-13 23:12:36
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-13 23:12:36
CQG FIX Trading FIX: DisconnectFIX called. | 2015-07-13 23:12:36
CQG FIX Trading | Disconnected. | 2015-07-13 23:12:36
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-13 23:12:36

CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-07-13 23:12:41
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-07-13 23:12:41
socket (6) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-07-13 23:13:02
socket (6) | Shutdown and closed. | 2015-07-13 23:13:02
CQG FIX Trading FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-13 23:13:02
CQG FIX Trading FIX: Disconnected. | 2015-07-13 23:13:02
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-13 23:13:02
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-13 23:13:02
CQG FIX Trading FIX: DisconnectFIX called. | 2015-07-13 23:13:02
CQG FIX Trading | Disconnected. | 2015-07-13 23:13:02
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-13 23:13:02

CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-07-13 23:13:07
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-07-13 23:13:07
socket (7) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-07-13 23:13:28
socket (7) | Shutdown and closed. | 2015-07-13 23:13:28
CQG FIX Trading FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-13 23:13:28
CQG FIX Trading FIX: Disconnected. | 2015-07-13 23:13:28
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-13 23:13:28
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-13 23:13:28
CQG FIX Trading FIX: DisconnectFIX called. | 2015-07-13 23:13:28
CQG FIX Trading | Disconnected. | 2015-07-13 23:13:28
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-13 23:13:28

CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-07-13 23:13:33
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-07-13 23:13:33
socket (8) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-07-13 23:13:54
socket (8) | Shutdown and closed. | 2015-07-13 23:13:54
CQG FIX Trading FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-13 23:13:54
CQG FIX Trading FIX: Disconnected. | 2015-07-13 23:13:54
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-13 23:13:54
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-13 23:13:54
CQG FIX Trading FIX: DisconnectFIX called. | 2015-07-13 23:13:54
CQG FIX Trading | Disconnected. | 2015-07-13 23:13:54
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-13 23:13:54

CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-07-13 23:13:59
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-07-13 23:13:59
HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-07-13 23:14:11
socket (9) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-07-13 23:14:20
socket (9) | Shutdown and closed. | 2015-07-13 23:14:20
CQG FIX Trading FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-13 23:14:20
CQG FIX Trading FIX: Disconnected. | 2015-07-13 23:14:20
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-13 23:14:20
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-13 23:14:20
CQG FIX Trading FIX: DisconnectFIX called. | 2015-07-13 23:14:20
CQG FIX Trading | Disconnected. | 2015-07-13 23:14:20
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-13 23:14:20

CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-07-13 23:14:25
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-07-13 23:14:25
socket (10) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-07-13 23:14:46
socket (10) | Shutdown and closed. | 2015-07-13 23:14:46
CQG FIX Trading FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-13 23:14:46
CQG FIX Trading FIX: Disconnected. | 2015-07-13 23:14:46
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-13 23:14:46
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-13 23:14:46
CQG FIX Trading FIX: DisconnectFIX called. | 2015-07-13 23:14:46
CQG FIX Trading | Disconnected. | 2015-07-13 23:14:46
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-13 23:14:46

CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-07-13 23:14:51
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-07-13 23:14:51
socket (11) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-07-13 23:15:12
socket (11) | Shutdown and closed. | 2015-07-13 23:15:12
CQG FIX Trading FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-13 23:15:12
CQG FIX Trading FIX: Disconnected. | 2015-07-13 23:15:12
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-13 23:15:12
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-13 23:15:12
CQG FIX Trading FIX: DisconnectFIX called. | 2015-07-13 23:15:12
CQG FIX Trading | Disconnected. | 2015-07-13 23:15:12
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-13 23:15:12
File >> Disconnect selected. | 2015-07-13 23:15:14
CQG FIX Trading FIX: DisconnectFIX called. | 2015-07-13 23:15:14
CQG FIX Trading | Disconnected. | 2015-07-13 23:15:14

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IP: 24.155.211.89 (United States)