Automated Log Analysis
This is an automated response that contains information that may be helpful to you based on the information in the Sierra Chart Message Log you submitted. The information may or may not address the specific problem you are having. Review the automated responses below and if you need more help, contact support.
Be aware that this message has been received by an automated system and it will not be reviewed by a support engineer unless you ask us to through our support options. You are most welcome to send Message Logs this way. However, it does not help to repeatedly send them as no person will look at them, unless they are specifically brought to our attention. If you need further help, contact Sierra Chart Support if you have not already done so. For the available support options, refer to this page:
http://www.sierrachart.com/index.php?page=support.html
Automated Response #1
You have received a message that indicates that you are using an unknown, unavailable or improperly formated symbol. Refer to help topic 1.3 for more help:
http://www.sierrachart.com/index.php?page=helpdetails1.html#h1.3
Submitted Message Log
Account Name: jivetrader
User Message: for use with my post 'URGENT: data sharing btwn 2 copies of SC'
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Selected Data/Trading service: Open E Cry FIX
Username for Data/Trading service: MScetta2375
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Log:
Software version: 1224 | 2015-01-22 13:35:40
Uses New Spreadsheets | 2015-01-22 13:35:40
Usage end date: 2015-09-03 | 2015-01-22 13:35:40
Enabled for: Advanced Features. | 2015-01-22 13:35:40
Enabled for: Advanced Features 2. | 2015-01-22 13:35:40
Enabled for: Sierra Chart Historical Data Service. | 2015-01-22 13:35:40
Allow Support for Sierra Chart Data Feeds is enabled. | 2015-01-22 13:35:40
Active service: Open E Cry FIX | 2015-01-22 13:35:40
Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-01-22 13:35:40
2015-01-22 13:35:40 Local computer clock time | 2015-01-22 13:35:40
2015-01-22 21:35:40 GMT time | 2015-01-22 13:35:40
2015-01-22 13:35:40 Time zone adjusted time | 2015-01-22 13:35:40
Time difference to server time: 2 seconds. | 2015-01-22 13:35:40
Program path: C:\SierraChart\ | 2015-01-22 13:35:40
Data Files path: S:\SIERRADATA\ | 2015-01-22 13:35:40
OS Version Number: 6.1 | 2015-01-22 13:35:40
Locale Information: C | 2015-01-22 13:35:40
Checking for new symbol settings for oec | 2015-01-22 13:35:40
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-01-22 13:35:40
HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-01-22 13:35:40
Symbol settings are up-to-date for oec | 2015-01-22 13:35:40
Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-01-22 13:35:45
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-01-22 13:35:45
OEC FIX Trading socket (2) | Connected. | 2015-01-22 13:35:45
OEC FIX Trading socket (2) | Starting SSL connection. | 2015-01-22 13:35:45
HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-01-22 13:35:46
HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-01-22 13:35:46
OEC FIX Trading socket (2) | SSL connection established. | 2015-01-22 13:35:46
OEC FIX Trading: Sending the Logon message. | 2015-01-22 13:35:47
OEC FIX Trading | Connected to trading server. | 2015-01-22 13:35:47
Open E Cry FIX | Connecting to market data server prod.openecry.com:9301. | 2015-01-22 13:35:47
OEC FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-01-22 13:35:47
OEC FAST Data socket (3) | Connected. | 2015-01-22 13:35:47
OEC FAST Data: Sending the Hello message. | 2015-01-22 13:35:47
OEC FAST Data: Sending the Logon message. | 2015-01-22 13:35:47
Open E Cry FIX | Connected to the market data server. | 2015-01-22 13:35:47
Open E Cry FIX | Connected. | 2015-01-22 13:35:47
Open E Cry FIX | Starting real-time market data updates for: RLM. ID: 1 | 2015-01-22 13:35:47
Intraday data recording state for symbol RLM is set to download pending. | 2015-01-22 13:35:47
Open E Cry FIX | Starting real-time market data updates for: JTNT.Z. ID: 2 | 2015-01-22 13:35:47
Open E Cry FIX | Starting real-time market data updates for: RIQT.Z. ID: 3 | 2015-01-22 13:35:47
Open E Cry FIX | Starting real-time market data updates for: IRQT.Z. ID: 4 | 2015-01-22 13:35:47
Open E Cry FIX | Starting real-time market data updates for: IRZT.Z. ID: 5 | 2015-01-22 13:35:47
HD Request # 2 | Downloading Intraday chart data for RLM to the file RLM.scid. Service: oec | 2015-01-22 13:35:47
HD Request # 2 | Download start Date-Time: 2014-07-20 14:35:47.0 | 2015-01-22 13:35:47
Symbol Error - RLM is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:35:47
Symbol Error - RLM is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:35:47
Symbol Error - JTNT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:35:47
Symbol Error - JTNT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:35:47
Symbol Error - RIQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:35:47
Symbol Error - RIQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:35:47
Symbol Error - IRQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:35:47
Symbol Error - IRQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:35:47
Symbol Error - IRZT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:35:47
Symbol Error - IRZT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:35:47
HD Request # 2 | Error downloading historical Intraday data for RLM. FIX reject reason: Unknown contract | 2015-01-22 13:35:47 *
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for RLM | 2015-01-22 13:35:47
HD Request # 2 | Intraday download COMPLETE for RLM. Completion time: 0s. Unique request ID: 1 | 2015-01-22 13:35:47
Removed historical data download ID 1 | 2015-01-22 13:35:47
Real-time Intraday chart data file updates started for RLM | 2015-01-22 13:35:47
Open E Cry FIX: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2015-01-22 13:36:02
Remote instance connected: C:\SierraChart2\SierraChart.exe | 2015-01-22 13:36:04
Open E Cry FIX | Starting real-time market data updates for: JIQT.Z. ID: 6 | 2015-01-22 13:39:54
Open E Cry FIX | Starting real-time market data updates for: JTQT.Z. ID: 7 | 2015-01-22 13:39:54
Open E Cry FIX | Starting real-time market data updates for: TRQT.Z. ID: 8 | 2015-01-22 13:39:54
Open E Cry FIX | Starting real-time market data updates for: FRQT.Z. ID: 9 | 2015-01-22 13:39:54
Open E Cry FIX | Starting real-time market data updates for: VXX. ID: 10 | 2015-01-22 13:39:54
Requesting data files from remote instance (C:\SierraChart2\SierraChart.exe): @ES#C.scid, @EU#C.scid | 2015-01-22 13:39:54
Symbol Error - JIQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:39:56
Symbol Error - JIQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:39:56
Symbol Error - JTQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:39:56
Symbol Error - JTQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:39:56
Symbol Error - TRQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:39:56
Symbol Error - TRQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:39:56
Symbol Error - FRQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:39:56
Symbol Error - FRQT.Z is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:39:56
Symbol Error - VXX is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:39:56
Symbol Error - VXX is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:39:56
Chart #9 has tagged chart #4 for full recalculation. Chartbook: FUTURES-19 EU only.cht | 2015-01-22 13:39:59
Chart #9 has tagged chart #4 for full recalculation. Chartbook: FUTURES-19 EU only.cht | 2015-01-22 13:39:59
Open E Cry FIX | Starting real-time market data updates for: 6EH5. ID: 11 | 2015-01-22 13:39:59
Open E Cry FIX | Starting real-time market data updates for: @EU#C. ID: 12 | 2015-01-22 13:39:59
Intraday data recording state for symbol @EU#C is set to download pending. | 2015-01-22 13:40:00
HD Request # 3 | Downloading Intraday chart data for @EU#C to the file @EU#C.scid. Service: oec | 2015-01-22 13:40:00
HD Request # 3 | Download start Date-Time: 2015-01-21 08:43:37.0 | 2015-01-22 13:40:00
Requesting market depth updates for: 6EH5 if supported. | 2015-01-22 13:40:00
Symbol Error - @EU#C is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:40:00
Symbol Error - @EU#C is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2015-01-22 13:40:00
HD Request # 3 | Error downloading historical Intraday data for @EU#C. FIX reject reason: Unknown contract | 2015-01-22 13:40:00 *
HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for @EU#C | 2015-01-22 13:40:00
HD Request # 3 | Intraday download COMPLETE for @EU#C. Completion time: 0s. Unique request ID: 2 | 2015-01-22 13:40:00
Removed historical data download ID 2 | 2015-01-22 13:40:00
Real-time Intraday chart data file updates started for @EU#C | 2015-01-22 13:40:00
Chart #7 has tagged chart #4 for full recalculation. Chartbook: FUTURES-19 EU only.cht | 2015-01-22 13:40:01
Chart #7 has tagged chart #4 for full recalculation. Chartbook: FUTURES-19 EU only.cht | 2015-01-22 13:40:01
Chart #9 has tagged chart #4 for full recalculation. Chartbook: FUTURES-19 EU only.cht | 2015-01-22 13:40:04
Chart #9 has tagged chart #4 for full recalculation. Chartbook: FUTURES-19 EU only.cht | 2015-01-22 13:40:04
Chart #4 is performing a full recalculation because it has been tagged. Chartbook: FUTURES-19 EU only.cht | 2015-01-22 13:40:05
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