Travelling and can't log in to CTS - reason locked out

[gcip]

Hi,

I'm out of town and can't log into CTS. The log is below. Thank you.


Software version: 619 | 2010-07-26 12:40:40
Usage end date: 2011-04-02. Current service package: 5 | 2010-07-26 12:40:40
SC Historical Data is included. | 2010-07-26 12:40:40
Active service: SC Forex Data (FXCM) | 2010-07-26 12:40:40
Time zone: +0:00:00 (UTC+00) | 2010-07-26 12:40:40
Local computer clock: 2010-07-26 07:40:40 UTC: 2010-07-26 12:40:40 Time zone adjusted: 2010-07-26 12:40:40 | 2010-07-26 12:40:40
Program path: C:\SierraChart\ | 2010-07-26 12:40:40
Data Files path: C:\SierraChart\Data | 2010-07-26 12:40:40
OS Version Number: 5.1 | 2010-07-26 12:40:40


Connecting to the SC Forex Data (FXCM) server... | 2010-07-26 12:40:44
Using server: North America | 2010-07-26 12:40:44
Connected. Authorizing... | 2010-07-26 12:40:46
Connected to the SC Forex Data (FXCM) service. | 2010-07-26 12:40:46
Active service: CTS T4 | 2010-07-26 07:41:31
Disconnected from the SC Forex Data (FXCM) server. | 2010-07-26 07:41:31

Connecting to CTS T4. | 2010-07-26 07:41:31
Connected to CTS T4. Logging in... | 2010-07-26 07:41:58
Failed to login to CTS T4. Reason: Failed | 2010-07-26 07:42:00
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:42:00
Disconnecting from CTS T4. | 2010-07-26 07:42:00
Disconnected from CTS T4. | 2010-07-26 07:42:00
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:42:00

Connecting to CTS T4. | 2010-07-26 07:42:05
Connected to CTS T4. Logging in... | 2010-07-26 07:42:08
Failed to login to CTS T4. Reason: Failed | 2010-07-26 07:42:08
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:42:08
Disconnecting from CTS T4. | 2010-07-26 07:42:08
Disconnected from CTS T4. | 2010-07-26 07:42:08
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:42:08

Connecting to CTS T4. | 2010-07-26 07:42:13
Connected to CTS T4. Logging in... | 2010-07-26 07:42:16
Failed to login to CTS T4. Reason: Failed | 2010-07-26 07:42:18
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:42:18
Disconnecting from CTS T4. | 2010-07-26 07:42:18
Disconnected from CTS T4. | 2010-07-26 07:42:18
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:42:18

Connecting to CTS T4. | 2010-07-26 07:42:23
Connected to CTS T4. Logging in... | 2010-07-26 07:42:27
Failed to login to CTS T4. Reason: Failed | 2010-07-26 07:42:28
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:42:28
Disconnecting from CTS T4. | 2010-07-26 07:42:28
Disconnected from CTS T4. | 2010-07-26 07:42:28
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:42:28

Connecting to CTS T4. | 2010-07-26 07:42:33
Connected to CTS T4. Logging in... | 2010-07-26 07:42:36
Failed to login to CTS T4. Reason: Failed | 2010-07-26 07:42:37
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:42:37
Disconnecting from CTS T4. | 2010-07-26 07:42:37
Disconnected from CTS T4. | 2010-07-26 07:42:37
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:42:37

Connecting to CTS T4. | 2010-07-26 07:42:42
Connected to CTS T4. Logging in... | 2010-07-26 07:42:44
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:42:44
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:42:44
Disconnecting from CTS T4. | 2010-07-26 07:42:44
Disconnected from CTS T4. | 2010-07-26 07:42:45
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:42:45

Connecting to CTS T4. | 2010-07-26 07:42:50
Connected to CTS T4. Logging in... | 2010-07-26 07:42:51
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:42:52
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:42:52
Disconnecting from CTS T4. | 2010-07-26 07:42:52
Disconnected from CTS T4. | 2010-07-26 07:42:52
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:42:52
Active service: CTS T4 | 2010-07-26 07:42:55

Connecting to CTS T4. | 2010-07-26 07:42:57
Connected to CTS T4. Logging in... | 2010-07-26 07:42:58
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:42:59
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:42:59
Disconnecting from CTS T4. | 2010-07-26 07:42:59
Disconnected from CTS T4. | 2010-07-26 07:42:59
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:42:59

Connecting to CTS T4. | 2010-07-26 07:43:04
Connected to CTS T4. Logging in... | 2010-07-26 07:43:06
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:43:07
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:43:07
Disconnecting from CTS T4. | 2010-07-26 07:43:07
Disconnected from CTS T4. | 2010-07-26 07:43:07
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:43:07

Connecting to CTS T4. | 2010-07-26 07:43:12
Connected to CTS T4. Logging in... | 2010-07-26 07:43:14
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:43:14
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:43:14
Disconnecting from CTS T4. | 2010-07-26 07:43:14
Disconnected from CTS T4. | 2010-07-26 07:43:14
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:43:14

Connecting to CTS T4. | 2010-07-26 07:43:19
Connected to CTS T4. Logging in... | 2010-07-26 07:43:21
The above log is being sent to support. | 2010-07-26 07:43:21
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:43:22
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:43:22
Disconnecting from CTS T4. | 2010-07-26 07:43:22
Disconnected from CTS T4. | 2010-07-26 07:43:22
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:43:22
Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\loganalysis.htm | 2010-07-26 07:43:25

Connecting to CTS T4. | 2010-07-26 07:43:27
Connected to CTS T4. Logging in... | 2010-07-26 07:43:28
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:43:29
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:43:29
Disconnecting from CTS T4. | 2010-07-26 07:43:29
Disconnected from CTS T4. | 2010-07-26 07:43:29
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:43:29

Connecting to CTS T4. | 2010-07-26 07:43:34
Connected to CTS T4. Logging in... | 2010-07-26 07:43:36
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:43:36
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:43:36
Disconnecting from CTS T4. | 2010-07-26 07:43:36
Disconnected from CTS T4. | 2010-07-26 07:43:37
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:43:37

Connecting to CTS T4. | 2010-07-26 07:43:42
Connected to CTS T4. Logging in... | 2010-07-26 07:43:43
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:43:44
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:43:44
Disconnecting from CTS T4. | 2010-07-26 07:43:44
Disconnected from CTS T4. | 2010-07-26 07:43:44
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:43:44

Connecting to CTS T4. | 2010-07-26 07:43:49
Connected to CTS T4. Logging in... | 2010-07-26 07:43:51
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:43:51
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:43:51
Disconnecting from CTS T4. | 2010-07-26 07:43:51
Disconnected from CTS T4. | 2010-07-26 07:43:51
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:43:51

Connecting to CTS T4. | 2010-07-26 07:43:56
Connected to CTS T4. Logging in... | 2010-07-26 07:43:59
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:44:00
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:44:00
Disconnecting from CTS T4. | 2010-07-26 07:44:00
Disconnected from CTS T4. | 2010-07-26 07:44:00
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:44:00

Connecting to CTS T4. | 2010-07-26 07:44:05
Connected to CTS T4. Logging in... | 2010-07-26 07:44:07
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 07:44:07
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 07:44:07
Disconnecting from CTS T4. | 2010-07-26 07:44:07
Disconnected from CTS T4. | 2010-07-26 07:44:08
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 07:44:08
Reconnect canceled. | 2010-07-26 07:44:08
Disconnected from CTS T4. | 2010-07-26 07:44:08
Active service: CTS T4 | 2010-07-26 08:45:02
Active service: CTS T4 | 2010-07-26 08:45:18

Connecting to CTS T4. | 2010-07-26 08:45:26
Connected to CTS T4. Logging in... | 2010-07-26 08:45:28
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 08:45:28
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 08:45:28
Disconnecting from CTS T4. | 2010-07-26 08:45:28
Disconnected from CTS T4. | 2010-07-26 08:45:28
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 08:45:28

Connecting to CTS T4. | 2010-07-26 08:45:33
Connected to CTS T4. Logging in... | 2010-07-26 08:45:35
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 08:45:36
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 08:45:36
Disconnecting from CTS T4. | 2010-07-26 08:45:36
Disconnected from CTS T4. | 2010-07-26 08:45:36
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 08:45:36

Connecting to CTS T4. | 2010-07-26 08:45:41
Connected to CTS T4. Logging in... | 2010-07-26 08:45:42
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 08:45:43
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 08:45:43
Disconnecting from CTS T4. | 2010-07-26 08:45:43
Disconnected from CTS T4. | 2010-07-26 08:45:43
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 08:45:43

[gcip]

Was wondering if my inability to log in will be addressed today?

[SC_SupportGroup]

This is the relevant message:
Failed to login to CTS T4. Reason: Failed | 2010-07-26 07:42:00

We believe this is due to using the wrong username and password under File >> Data/Trade Service Settings. Please check the username and password there and then connect to the data feed again by selecting File >> Connect to Data Feed.

The Locked out message probably indicates too many connection attempts that have failed. So you need to wait until you try connecting to the data feed again.

[gcip]

I'm not certain its putting in an invalid user name and password into the cts log in, I just tried reinserting username and password and was very careful about it but still get the same result.

Any ideas?

[SC_SupportGroup]

No. At this point you must contact CTS support or your broker. The message that you see originates from the CTS system.

[gcip]

I contacted my broker but before having him follow up on the issue, if I left my office computer running and it has sierra up (I don't think I did), could this be the cause? I am out of town so unable to verify right now. Thank you.

[SC_SupportGroup]

If that were the cause, the error message we think would be different. It probably would say something like you're connected from another location. In our experience "failed" does indicate an invalid username or password. We've seen it before.

[gcip]

I just uninstalled and reinstalled an older version and got a different error message, something about a socket error: " Reason: Socket_Write Error: Object reference not set to an instance of an object. | 2010-07-26 13:56:29"
My broker doesn't think my password changed, he said he can issue me a different one. Please see below. Thank you.


Software version: 610 | 2010-07-26 18:55:25
Usage end date: 2011-04-02. Current service package: 5 | 2010-07-26 18:55:25
SC Historical Data is included. | 2010-07-26 18:55:25
Active service: SC Forex Data (FXCM) | 2010-07-26 18:55:25
Time zone: +0:00:00 (UTC+00) | 2010-07-26 18:55:25
Local computer clock: 2010-07-26 13:55:25 UTC: 2010-07-26 18:55:25 Time zone adjusted: 2010-07-26 18:55:25 | 2010-07-26 18:55:25
Program path: C:\SierraChart\ | 2010-07-26 18:55:25
Data Files path: C:\SierraChart\Data | 2010-07-26 18:55:25
OS Version Number: 5.1 | 2010-07-26 18:55:25


Connecting to the SC Forex Data (FXCM) server... | 2010-07-26 18:55:29
Using server: North America | 2010-07-26 18:55:29
Connected. Authorizing... | 2010-07-26 18:55:30
Connected to the SC Forex Data (FXCM) service. | 2010-07-26 18:55:30
Active service: CTS T4 | 2010-07-26 13:56:14
Disconnected from the SC Forex Data (FXCM) server. | 2010-07-26 13:56:14

Connecting to CTS T4. | 2010-07-26 13:56:14
Connected to CTS T4. Logging in... | 2010-07-26 13:56:28
Failed to login to CTS T4. Reason: LockedOut | 2010-07-26 13:56:29
Error connecting to data or trade service. For more information, press the Send For Analysis button. | 2010-07-26 13:56:29
Disconnected from CTS T4. Reason: Socket_Write Error: Object reference not set to an instance of an object. | 2010-07-26 13:56:29
Disconnecting from CTS T4. | 2010-07-26 13:56:29
Disconnected from CTS T4. | 2010-07-26 13:56:30
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. | 2010-07-26 13:56:30

[SC_SupportGroup]

We don't know what this means:
Disconnected from CTS T4. Reason: Socket_Write Error: Object reference not set to an instance of an object. | 2010-07-26 13:56:29

This comes from the CTS T4 software. Only a CTS engineer can answer this one. We've never seen this message before. This is getting more complicated now. You should go back to the version that was giving you the "failed" error.

[SC_SupportGroup]

Another thing to check is to make certain that you have selected Use Live Server in File >>Data/Trade Service Settings. And make certain you have the correct Firm setting.

[gcip]

Its back up and running, was something with t4 log in, don't know if logged in wrong initially or because didn't have t4 downloaded onto my laptop and then sierra. But my clearing firm was able to get it running. You were right, thank you.

On a separate issue. I pretty much just trade hog and cattle spreads. Is there a way to get the future months turned on so that by the time they become tradeable there is some historical data? Should I just go through about a year in advance and forward you the symbols that will likely be used or do you have any efficient suggestions?

Thanks for the help!

[SC_SupportGroup]

Please give us the symbols ahead of time and we will add them.

[SC_SupportGroup]

Originally Posted by gcip

Its back up and running, was something with t4 log in, don't know if logged in wrong initially or because didn't have t4 downloaded onto my laptop and then sierra. But my clearing firm was able to get it running. You were right, thank you.

On a separate issue. I pretty much just trade hog and cattle spreads. Is there a way to get the future months turned on so that by the time they become tradeable there is some historical data? Should I just go through about a year in advance and forward you the symbols that will likely be used or do you have any efficient suggestions?

Thanks for the help!

We definitely need to automate this to make it easier for you and for us. Please tell us what type of spreads among this list that you trade:

CalendarSpread Calendar spread - buy month 1, sell month 2 (or reverse).

RTCalendarSpread Reduced tick Calendar spread - buy month 1, sell month 2 (or reverse).

InterContractSpread Spread between legs of two different contracts, e.g. Corn-Wheat.

Butterfly Butterfly - buy month 1, sell 2x month 2, buy month 3

Condor Condor - buy month 1, sell month 2, sell month 3, buy month 4

DoubleButterfly Double Butterfly (cme)

Horizontal Horizontal spread (cme)

Bundle Bundle Spread (cme)

MonthVsPack Month vs Pack(cme)

Pack Futures Pack

PackSpread Futures Pack Spread

PackButterfly Futures Pack Butterfly

BundleSpread Futures Bundle Spread

Strip Futures Strip Spread

Crack Futures Crack Spread

TreasurySpread Treasury inter commodity spreads, e.g. NOB, FOB etc

Crush Soybean Crush spread

And then we need to know the base symbols such as:
CME_Ag-HE-

[gcip]

Hi,

This would be great if it could be automated. I mainly trade calendar spreads and sometimes butterflies for hogs and cattle. 85% is calendar spreads and sometimes butterflies/double butterflies so if its difficult to automate for butterflies no problem but it would be great if it could be done for calendar spreads. Thank you!!

CalendarSpread Calendar spread - buy month 1, sell month 2 (or reverse).

Butterfly Butterfly - buy month 1, sell 2x month 2, buy month 3

DoubleButterfly Double Butterfly (cme)

[SC_SupportGroup]

We will be looking at this soon.

[gcip]

Thank you!!

[gcip]

Hi,

I just wanted to follow up on our dialogue from earlier in the month and was wondering if you have had time to look into automating the turning on of spreads for specified markets? Thanks very much!

[SC_SupportGroup]

Yes we have a solution. All spreads will be available. We are going to be releasing version 631 next week and it will support historical data from CTS and that will include all spreads. We have worked this out with them.

[gratalis]

Fantastic news on the upcoming enhancements for CTS customers in v631 - much thanks for your continued development support!

[gcip]

This will be great, thank you! I really appreciate your effort in this.

[HMUZ09]

Originally Posted by SC_SupportGroup

Yes we have a solution. All spreads will be available. We are going to be releasing version 631 next week and it will support historical data from CTS and that will include all spreads. We have worked this out with them.

Will this including CTS Historical Data for "ICE" Exchange as well?

[SC_SupportGroup]

Yes. Everything

But before all of you get overly excited, we need to let you know that we have hard time with the CTS T4 API. Their API from our perspective is not easy to work with. There could be problems with the downloading. We hope everything works well but at this stage, it's not necessarily going to be perfect and optimal. There certainly is not the speed and performance and reliability compared to our system.

[gcip]

Hi,

Just downloaded v632, I'm thinking this includes the automation of turning on cts spreads? If so, do we need to click on symbols to start having data being recorded or will it turn on automatically from time the automation tool was implemented in v631 (ie. around end of August going forward)? Either way that's great, just want to see what needs to be done to get data for future spread symbols. Thanks!

[SC_SupportGroup]

Yes, 632 will give you historical data on any spread you want without having to make a request to us for it. There is nothing special to do. Simply open up the chart as normal and be sure you are on version 632.

[gcip]

That's great. Will the earliest historical data for symbols not previously turned on be about now? Thank you again for building this!