No Historical Chart or Blank Chart
Historical Chart Not Updating
Missing Historical Chart Data

This help topic applies to Historical charts which are opened with File >> New/Open Historical Chart or File >> Find Symbol >> Open Historical Chart. The bar period for Historical chart bars are Days, Daily, Weekly, Monthly, Quarterly, Yearly.

For help with similar issues with Intraday charts, refer to help topic 3 and Missing or Incomplete Intraday Chart Data.


6.1: Blank Historical Chart

When you create a new Historical chart and do not see any bars, then this is either because you are using an incorrect symbol or because you cannot connect to the data server. Refer to help topic 1 for help with these particular issues.

If you are using the correct symbol and are able to connect, then the problem may be with the Data or Trading service you are using.

6.2: Current Bar Not Updating in a Historical Chart

If the current day's data does not appear in a Historical chart or the last bar is not updating and you are connected to the data feed, then there are several possible causes:

  1. There is a problem with the data feed. Try reconnecting to the data feed by selecting File >> Disconnect on the menu, then File >> Connect to Data Feed on the menu.
  2. The symbol of the chart may no longer be valid. Refer to Help topic 1.3.
  3. Trading is no longer occurring for the particular future symbol. Refer to Help topic 5.
  4. This symbol is not known to the real-time data feed. Refer to Help topic 26.
  5. Select Chart >> Chart Settings >> Advanced Settings and make sure that Disable Data File Updating is unchecked.
  6. Select Chart >> Chart Settings >> Advanced Settings. Make sure that Allow Real-Time Updating of Historical Chart is checked.

6.3: Missing Data in a Historical Chart Due to Missing Data in the Data File

If there are days missing from your Historical chart, you see just the current day's data, or the Historical chart bars are not updating, then do the following:

In the case of futures contracts, they have a limited life and at most will only go back in time to when trading began for the particular futures contract year and month you are charting. The solution to this is to use the Continuous Futures Contract feature to create a chart which goes back much further in time.

  1. Select Chart >> Chart Settings >> Advanced Settings and make sure that Disable Data File Updating is unchecked. Press OK to close the Chart Settings window.
  2. Go to the Historical chart that has missing data. Select Edit >> Delete All Data and Download on the menu to download data for the symbol of the active chart. Up to 50 years of Historical Daily data, if available, will be downloaded.

    If using the Continuous Contract option in Chart >> Chart Chart settings >> Advanced Settings to create a Continuous Futures Contract chart, then follow the Continuous Futures Contract Chart Re-Downloading instructions instead. In this case stop here.

    Otherwise, skip the next step.
  3. Or select Edit >> Download Data - Historical Chart or Edit >> Download Data for All Historical Charts to download data for all Historical Daily data charts that are currently open.

    You will now see a window allowing you to select the starting Date. Select the Specific Date option and enter/select a Date that is earlier than the date of the missing data. If you wish to try to get data earlier than the starting Date in the chart data file, then enter that Date in the Specific Date box. Press the OK button to initiate the data download.
  4. If there is any trouble connecting to the data server when historical data is being downloaded, refer to Help Topic 1.2 for help with this. In some cases the HTTP protocol is used to download historical Daily data. For help with HTTP errors, refer HTTP Communication Errors.

6.4: Missing Data in a Historical Chart Due to the Days to Load Setting to Low

Select Chart >> Chart Settings on the menu. Make sure the Days to Load setting is set to the number of days that you want to view in the chart, otherwise data may appear to be missing from the chart.

In the case of futures contracts, they have a limited life and at most will only go back in time to when trading began for the particular futures contract year and month you are charting. The solution to this is to use the Continuous Futures Contract feature to create a chart which goes back much further in time.

6.5: Downloading Data Earlier than the First Date in the Data File

Sierra Chart will always download all available historical Daily data from the Data or Trading service you are using, for up to 50 years. However, if for some reason not all data was received and you want to try to get historical data earlier than the first date available in the chart data file for the symbol, then follow the steps below.

In the case of futures contracts, they have a limited life and at most will only go back in time to when trading began for the particular futures contract year and month you are charting. The solution to this is to use the Continuous Futures Contract feature to create a chart which goes back much further in time. In this particular case skip the steps below.

  1. Go to the chart.
  2. Select Edit >> Delete All Data and Download on the menu. The historical data will be downloaded. The chart will be reloaded when the download completes.

6.6: Missing Data in Historical Chart Due to Invalid Symbol

One reason that a Historical chart may be missing data is because the symbol of the chart is no longer valid. You could have set Sierra Chart to use a different Data or Trading service and the symbol is no longer valid with that particular service.

It also could be that due to symbol changes or changes with the historical Daily data source that Sierra Chart uses, a symbol could become invalid (this particular reason is a less common reason).

In any of these cases you may still notice the last bar in the chart is up-to-date.

The solution to this problem is to go to the Historical chart and select Chart >> Chart Settings. Press the Find button beside the Symbol box and reselect the symbol from the available symbols in the list to make sure you have the correct symbol selected.


*Last modified Friday, 12th August, 2016.