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Sierra Chart - Software Installation

Software Download

Software Download

Download Sierra Chart Version: 569 (February 3, 2009)

For Sierra Chart to run on Windows XP, you must have the .NET framework installed.


Requirements

Sierra Chart is designed to be very simple and self-contained within its own folder. This allows for portability, easy backup and allows you to install multiple copies of it. All data files and configuration files are located in the folder you install Sierra Chart to or one of the subfolders. Due to this design, it is not recommended to install Sierra Chart to the Program Files folder on your system. The Program Files folder is a protected folder on Vista, Windows 7 and 2008. Therefore Sierra Chart will not function correctly when installed into this folder unless you run it as Administrator. Running Sierra Chart as an Administrator is for more advanced users.

Installation and Upgrading Instructions

  1. If you are upgrading, there is no need to uninstall a previous version. It will be upgraded. All you need to do is install the software again following the instructions below. All of your chartbooks and program settings will work and remain the same. The version number you currently have installed is shown on the title bar of the program after the name Sierra Chart. See the What's New page for a listing of new features and changes in the newer versions.

  2. When you click on the above download links, your browser will ask you to Save this program or to Run/Open this program. It is recommended you use the Run/Open option, unless you are using Firefox. In that case you will have the opportunity to easily Open the file later. If you select the Save option, then save the file using the default name and remember what folder you saved the file to. It can be saved to any folder. When the download is completed, open/run that file to install the software. If you selected the Run option in your browser, then after the download is completed the setup program will automatically be run. If your browser gives you any type of security warning, then click Yes to install since the content is safe.

    If you have a problem downloading and installing Sierra Chart, then clear your browsers cache and try again. In Internet Explorer select Tools >> Internet Options on the menu. Press the Delete Files button to clear the cache. If you need more help please see help topic 24.

  3. Follow the on-screen instructions with the setup program to install Sierra Chart. The setup program will ask you for a destination folder. If you are upgrading, then be sure Sierra Chart is not running and install the new version to the same folder the existing version is located in. There is no need uninstall a previous version. It will be upgraded.

  4. Sierra Chart will be run when the installation is finished. To start Sierra Chart later: Press the Windows Start button. Select Programs >> Sierra Chart >> Sierra Chart on the menus to run the installed software. The program file name is SierraChart.exe.

  5. The Login window will appear after the program is started if you are a new user. The name and password boxes in that window are not for your data service username and password. They are for your Sierra Chart account name and password. Go to the Purchase page to setup an account if you do not have one.

  6. If you are a new user continue with the Setup Instructions. For help with getting started with the software, please see the Getting Started page.

Installation Errors

When starting Sierra Chart if you encounter a Side-By-Side Configuration is Incorrect message, then please install this Microsoft redistributable package directly.

Fast Update

Fast Update lets you update an installed copy of Sierra Chart very quickly. This is the preferred method of updating.

  1. Go to or Start up Sierra Chart.
  2. Select Help >> Download Current Version or Help >> Download Pre-release depending on what you want. The download will occur in the background. If for some reason it fails, just repeat this step.
  3. Follow the on screen prompts. When prompted for an installation folder, leave it as it is.
  4. Just repeat these steps for every copy of Sierra Chart you have installed. It is that easy!

Software Downgrade Procedure

If you want to downgrade to a prior version, then all you need to do is install the previous version over your existing version.

If you are using a pre-release and you wish to downgrade to our current non pre-release version, then select Help >> Download Current Version on the Sierra Chart menu or you can download it above.

After downgrading, you may have an issue opening chartbooks, if you saved a chartbook under the new version and the new version has an updated format. There are backup chartbooks available to use. For more information about using a backup chartbook in an earlier version see help topic 45.

All of our available versions can be found in this list.

Uninstalling

Uninstalling Sierra Chart will remove the program from your computer. You do not need to uninstall Sierra Chart to upgrade it to a new version. You only need to download and run the new installer. If you are experiencing some problem, rarely does Uninstalling help and is an unnecessary procedure that will cause you to lose your configuration. Please contact Sierra Chart support for help. If you want to reset Sierra Chart to a default state, see help topic number 39.

  1. To uninstall Sierra Chart from your system you simply need to delete the folder it was installed to. Usually this folder is C:\SierraChart. You can find the exact folder by running Sierra Chart and selecting Window >> Show/Hide Message Log. At the top of the log the folder path is shown after Program Path:. Otherwise, search your computer for SierraChart.exe. If you just want to delete the program files and not your data, then do not delete the Data subfolder contained within the folder Sierra Chart is installed to. Sierra Chart can be installed multiple times to your system, with each copy in a different folder. You need to be sure to delete the copy or copies that you want to uninstall.
  2. The only other two items to remove will be the icon on your desktop and the commands on the Start menu. You simply need to right-click on those and select Delete on the menu to remove them.

We do not use an uninstaller for several reasons. Sierra Chart is self-contained in one folder so it is easy to remove with simple deletion. Secondly, uninstallers, for safety reasons, do not remove all the related software files from your system such as data files and configuration files. Which means if you want to completely remove Sierra Chart, you would still have to delete the folder it is installed to. Sierra Chart can also be installed multiple times to your system, an uninstaller would only remove the most recent instance. Which may not even be the instance you want to remove.

Keywords: uninstall, un-install, remove, delete, program, software

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